Cancel Shapermint: Easy Method

What is Shapermint

Overview

Shapermint is an online retailer specialising in shapewear, intimates and related apparel sold direct to consumers. It offers one‑off purchases, Autoship options and a paid membership called Shapermint Club.

Services covered

Services include product sales, a subscription membership with member benefits, and Autoship recurring product orders. Memberships and subscriptions are managed through the user account and Shapermint customer care.

How to cancel Shapermint

Cancel a Shapermint Club membership

• Sign in to your Shapermint account and go to "Manage Membership" to cancel immediately.
• If you prefer, contact Shapermint customer care via live chat, email or phone/SMS and request cancellation.
• There are no cancellation fees; cancellation takes effect for the next billing cycle.
• Reference: Shapermint Terms & Conditions.

Cancel Autoship (recurring product orders)

• Autoship cancellations must be requested via live chat or email; follow the Autoship FAQ instructions.
• Orders already being prepared or charges already processed for the current cycle generally cannot be cancelled for that cycle.
• Future Autoship deliveries can be cancelled to stop subsequent charges.
• Reference: Autoship FAQs.

What happens when you cancel

Billing and access

Cancellation typically takes effect at the end of your current billing period; you retain membership benefits until that date.

Shapermint does not refund charges already processed for the current billing cycle.

Orders and account data

If an order has already entered processing, Shapermint may not be able to cancel or change it.

Account and order data will remain in Shapermint records according to their policies; review your account settings or privacy policy for retention details.

Will I get a refund?

Standard returns and refunds

Shapermint offers a 60‑day Exchanges & Returns policy for unworn, unwashed items with original tags and hygiene seals intact.

A US$6 processing fee is usually deducted from refunds unless a legal right to cancel applies.

Exceptions and New Zealand rights

• Shapermint Club members receive free exchanges and returns for 90 days.
• Final sale, opened/hygiene‑sensitive items, free items and gift cards/store credit are generally not refundable.
• Refunds are processed in USD; New Zealand customers may see FX differences on their statement.
• Under the New Zealand Consumer Guarantees Act, you may be entitled to a repair, replacement or refund for faulty or misrepresented goods regardless of store policy. See official guidance below.

References: Shapermint Returns Policy, NZ Consumer Guarantees Act.

Shapermint plans and pricing

Plans summary

Below is the main membership plan and its advertised NZ price. Product prices and Autoship amounts vary by item.

Pricing table

Your consumer rights in New Zealand

Legal protections

The Consumer Guarantees Act (CGA) protects New Zealand consumers buying goods or services from businesses trading in NZ, including online sellers.

Under the CGA, goods must be of acceptable quality, fit for purpose, and match their description.

Remedies available

• If goods are faulty, you can seek a repair, replacement or refund depending on the issue and its severity.
• Sellers cannot contract out of the CGA; Shapermint's policy cannot override your statutory rights.
• For guidance, see: Consumer Protection - CGA.

Customer experiences

Positive feedback

Many customers praise Shapermint for comfortable products, good fit, quality materials and fast shipping in positive reviews.

Some users report helpful customer service when resolving size or promotion issues.

Common complaints

Frequent negative feedback concerns unintended subscription sign‑ups and recurring charges that customers find hard to cancel.

Other issues include delays or missing deliveries, confusing return procedures, restocking fees, and difficulty reaching a human agent.

Documentation checklist

What to gather before cancelling

• Account email and password (or screenshot of account page).
• Order number(s) and dates for any affected purchases or Autoship deliveries.
• Screenshots of membership/subscription confirmation, billing statements, and any relevant messages.
• Product photos showing condition if requesting a return under the returns policy or CGA.

Proof to keep after cancelling

• Confirmation of cancellation from the account page or customer care (save emails or chat transcripts).
• Bank or card statement showing any disputed or post‑cancellation charges.
• Return tracking numbers and refund confirmation if applicable.

Common mistakes

Assuming App Store / Play Store cancellation works

Many customers assume cancelling through the App Store or Google Play stops Shapermint subscriptions. Shapermint membership management typically occurs in the Shapermint account and via customer care.

Check "Manage Membership" in your Shapermint account rather than relying solely on mobile app stores.

Waiting too late or not saving proof

Requests made after an order has entered processing are often irreversible for that cycle. Contact customer care early if you need to stop a delivery.

Always save confirmation emails, cancellation screens and chat transcripts to avoid disputes over timing.

Comparative recap

Quick comparison

The table below compares cancellation method, refund likelihood and typical issues across Shapermint services.

Recap table

After cancelling

Next steps

Save any cancellation confirmation and monitor your card/bank statement for recurring charges after cancellation.

If a charge appears after cancellation, contact Shapermint support with your cancellation proof and request reversal.

Helpful links and actions

• Manage membership and Terms: Shapermint Terms & Conditions
• Autoship FAQs: Autoship FAQs
• Returns & Exchanges: Shapermint Returns Policy
• NZ consumer rights: Consumer Guarantees Act (NZ)

Address

Postal contact

Shapermint Attn: “Shapermint”

10785 W. Twain Ave. Ste 229, Las Vegas, NV 89135, USA

Notes about address

This US postal address appears in Shapermint's Terms & Conditions and is the primary postal contact provided; no New Zealand‑specific postal address is listed.