Cancel Styledna: Easy Method

What is Styledna

Overview

Styledna (Style DNA) is a paid digital styling and image-analysis subscription service operated by AI Style by DNA, S.L.U.

It offers subscription plans that grant access to styling features via its website and mobile apps.

Operator and location

The company is based in Barcelona, Spain (AI Style by DNA, S.L.U.).

There is no separate New Zealand office or postal cancellation address publicly listed.

How to cancel Styledna

Cancel via the website (recommended for web purchases)

• Email: send a cancellation request to [email protected].
• Timing: contact them at least 24 hours before your renewal to stop the next charge.
• Include: your account email, order/receipt details, date of charge, and a short clear request to cancel and (if wanted) request a refund.
• Note: deleting the app or uninstalling does not cancel a website subscription.
• Effective date note: some policy text cites changes effective Jan 10, 2025; follow the current refund policy on the site.

Cancel via App Store and Google Play

• App Store (iOS): open your device Settings → tap your name → Subscriptions → find Styledna → Cancel Subscription.
• Google Play (Android): open the Play Store → Menu → Payments & subscriptions → Subscriptions → find Styledna → Cancel.
• For refunds on store purchases, you must follow Apple or Google’s refund process and contact Apple Support or Google Play Help.

What happens when you cancel

Access after cancelling

When you cancel, auto‑renewal is typically stopped for the next billing cycle.

You will usually retain access to paid features until the end of the current paid period.

Account data and subscription state

Your account and any stored data generally remain unless you request deletion from support.

If a refund is approved, third‑party reports note that the subscription may end upon refund approval.

Will I get a refund?

Website purchases (direct via styledna.ai)

Styledna’s policy: contact them by email within 30 days of any subscription charge to be eligible for a full refund.

Refunds are returned to the original payment method and are typically processed within about 7 days, per the policy.

App Store and Google Play purchases

App store purchases are governed by Apple or Google policies. Contact Apple Support or Google Play for refund requests.

Styledna’s Subscription Terms note that for App Store purchases they do not offer refunds for subscription payments or additional purchases; app store refunds are at the platform’s discretion.

Third‑party guidance suggests initial full‑price charges may be refunded by email in limited cases, but renewals are less likely to be refunded.

Styledna plans and pricing

Plans available

Below are the published subscription plans and their USD prices; final NZD amounts are determined at purchase by the store or payment processor.

Pricing notes

The App Store displays prices in US dollars; the exact NZD charge depends on Apple’s exchange rate at purchase time.

If you see unexpected charges, check receipts and your subscription list in device settings before contacting support.

Your consumer rights in New Zealand

Applicable laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.

These laws address goods and services and prohibit misleading or deceptive conduct in marketing.

Practical effect for digital subscriptions

There is no automatic 14‑day EU/UK cooling‑off right in NZ for digital subscriptions; those cooling-off rules apply only to EEA/UK residents.

A refund is not guaranteed by statute in NZ for online subscriptions unless a service is misrepresented or fails to meet guarantees.

Customer experiences

Positive feedback

Some listings and summaries describe Styledna positively, noting convenience of on‑device styling tools.

However, among a small sample of reviews there were no detailed positive user reports posted on the NZ Trustpilot page.

Negative feedback

Multiple reviewers report problems: unexpected or repeated charges, difficulty accessing results, and challenges cancelling.

Some users describe poor refund handling and misleading trial/pricing information; a few reported needing to contact their bank or cancel cards.

Documentation checklist

What to prepare before you contact support

• Account email used to sign up for Styledna.
• Order number or receipt showing the subscription charge (screenshot or PDF).
• Date and time of the charge and the payment method used.
• Screenshots of your subscription listing in the App Store/Google Play or the Styledna account page.
• Clear cancellation and refund request text to paste into an email (see example below).

Suggested email content

• Subject: "Request to cancel subscription and request refund - [your email]"
• Body: include account email, charge date, receipt screenshot, and a short statement: "Please cancel my subscription and refund the charge of $X on [date]."
• Attach screenshots and keep copies of all replies for your records.

Common mistakes

Deleting the app but not cancelling

Many users assume uninstalling the app cancels the subscription; it does not stop auto‑renewal.

Always cancel via the store or by emailing [email protected] if the subscription was taken on the website.

Contacting the wrong support channel or missing receipts

Contacting Apple/Google support when the purchase was a website sale can delay resolution; vice versa also causes problems.

Not keeping receipts or screenshots makes proving charges harder if you later request a refund or lodge a dispute.

Comparative recap

Quick comparison table

Key takeaway

If you purchased via the website, email [email protected] within 30 days for the best chance of a full refund.

If you purchased via a store, manage subscriptions and refund requests through that platform first.

After cancelling

What to monitor

Check your bank or card statement for any further charges for at least one billing cycle after cancelling.

Keep copies of all correspondence and confirmation of cancellation or refund approval.

Helpful links and next steps

• Styledna refund policy
• Styledna subscription terms
• Apple Support (request App Store refunds)
• Google Play Help (request Google Play refunds)

Address

Company address

AI Style by DNA, S.L.U

Paseo Ferrocarril 337, Castelldefels, Barcelona, Spain, 08860

Contact details

Email for cancellations and refund requests: [email protected]

There is no separate New Zealand postal address publicly listed for Styledna; use the email above for cancellations.