Cancel TOKYOTREAT online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tokyotreat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tokyotreat: Easy Method
What is Tokyotreat
Service overview
TokyoTreat is a subscription box service that delivers curated Japanese snacks and a cultural booklet to subscribers. Boxes are themed and typically include a mix of full-size snacks and limited-edition items.
How people use it
Subscribers receive regular monthly shipments by paying a recurring plan and managing their subscription through the TokyoTreat customer portal. Pricing is listed on TokyoTreat’s site in USD; some resellers convert prices into local currencies.
How to cancel Tokyotreat
Where to cancel
Cancellations are performed via the TokyoTreat Customer Portal on the web. There are no separate platform-specific methods (App Store, Google Play, etc.) documented.
Step-by-step cancellation
- Log in to your TokyoTreat account on the web.
- Go to Account → My Subscriptions (or My Account Dashboard → View Plan).
- Select the subscription plan you want to cancel.
- Scroll to the bottom of the plan page and click “Cancel Subscription”.
- Follow the on-screen prompts (you may be required to type “YES” or confirm a dialog).
- Confirm the cancellation and ensure it is processed before the next billing date.
What happens when you cancel
Access after cancellation
After cancellation, you typically retain access to any items already shipped or content covered by the paid period. Access to future boxes or benefits will stop after the current paid cycle ends.
Renewal and billing
Cancellations must be made before the next billing date to prevent renewal charges. If cancellation is not completed in time, the subscription may auto-renew and the payment is processed according to TokyoTreat’s billing schedule.
Will I get a refund?
TokyoTreat refund policy
TokyoTreat’s stated policy is that payments for boxes and services are final and non-refundable once processed. They explicitly deny refunds for processed payments in their terms.
Exceptions and shipment issues
- Refunds for delayed or lost shipments are only possible if the box is physically returned to TokyoTreat’s office in Japan.
- If a box never arrives and is not returned to TokyoTreat’s office, refunds are typically not provided.
- There is no automatic 14-day cooling-off or statutory refund period mentioned in TokyoTreat’s terms.
Tokyotreat plans and pricing
Displayed plan
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| TokyoTreat (Premium box, monthly) | NZ$54.93 | Monthly | 17 full-size Japanese snacks, shipping included (reseller pricing) |
Pricing notes
TokyoTreat’s official site lists prices in USD. The NZ$54.93 figure comes from a reseller conversion of the listed USD price (US$31.69).
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protection is governed by laws such as the Consumer Guarantees Act and the Fair Trading Act. These laws protect against misleading conduct and require suppliers to meet reasonable expectations.
What you can do
- If terms or auto-renewal practices are misleading, you may have recourse under the Fair Trading Act.
- If services or deliveries are not provided as promised, Consumer Guarantees protections may apply.
- Consider contacting the Commerce Commission or Consumer Protection authorities in NZ for guidance if you suspect unfair practices.
- Dispute charges through your payment provider (bank, credit card, or PayPal) if terms appear misleading or you cannot resolve the issue with the seller.
Customer experiences
Positive feedback
Many customers praise TokyoTreat for its wide variety and quality of Japanese snacks and for the cultural booklets that accompany each box. Packaging is frequently described as attractive and sturdy.
Negative feedback
Several users report unexpected recurring charges and difficulty obtaining refunds. Complaints include auto-renewals after gift-type plans and refusal to refund even when cancelling before shipping or renewal.
Documentation checklist
Essential items to gather
- Account email and username associated with TokyoTreat.
- Order number(s) and subscription plan name.
- Payment receipts, transaction IDs, and billing dates.
- Tracking numbers and shipping information (if applicable).
Supporting evidence
- Screenshots of your subscription page showing cancellation steps or status.
- Copies of emails or chat messages exchanged with TokyoTreat support.
- Bank or PayPal statements showing the charged amounts and dates.
- Return shipment proof if you are seeking a refund that requires physical return.
Common mistakes
Timing errors
One common mistake is waiting until after the renewal date to cancel. If cancellation occurs after payment processes, refunds are typically not available.
Method and confirmation errors
Another frequent error is attempting to cancel through an app store or third-party platform when TokyoTreat requires cancellation via its web customer portal. Failing to save or screenshot the cancellation confirmation can leave you without proof.
Comparative recap
At-a-glance comparison
| Feature | TokyoTreat | Typical subscription expectation |
|---|---|---|
| Cancellation method | Via TokyoTreat web customer portal only | Web portal or app store options often available |
| Refund policy | Payments final; refunds only with specific returned-item conditions | Some providers offer pro-rated or cooling-off refunds |
| Auto-renewal clarity | Reported by customers as not always clearly communicated | Best practice: clear advance renewal notice |
| NZ consumer redress | May be pursued via Commerce Commission or payment disputes | Same avenues; clarity depends on provider terms |
Key takeaway
TokyoTreat offers a well-regarded product experience but has stricter refund and cancellation outcomes than some competitors, so proactive cancellation and thorough documentation are important.
After cancelling
Immediate next steps
- Save or screenshot the cancellation confirmation from the TokyoTreat portal.
- Monitor your bank or PayPal statement for any unexpected charges after cancellation.
Where to get help
- TokyoTreat official site - log in to the customer portal or contact support for account-specific queries.
- Consumer Protection (NZ) - guidance on consumer rights and complaints.
- Commerce Commission (NZ) - reporting potentially misleading or unfair trading practices.
- PayPal disputes - if you paid via PayPal, consider opening a dispute if you cannot resolve the issue directly.
Address
Corporate address
TokyoTreat Ltd., Minato‑ku Mita 3‑2‑21‑103, Tokyo 108‑0073, Japan.
Notes about contact
No New Zealand postal address is listed for cancellation; TokyoTreat’s only published corporate address is in Japan. Use the customer portal for subscription management and support communications.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.