Cancel Vegamour: Easy Method

What is Vegamour

Company overview

Vegamour is a US-based company that sells plant-based hair, scalp and eyebrow products, including serums and supplements.

They sell via their website, and through app stores and third-party marketplaces.

How Vegamour operates for NZ customers

Vegamour processes web orders immediately after placement, which affects cancellation options.

Support for New Zealand customers is handled via international channels and a NZ toll-free number (0800‑359‑805).

How to cancel Vegamour

Cancel a web subscription (recommended)

• Sign in to your Account Portal on vegamour.com.
• Go to Manage My Subscriptions → Cancel Subscription and follow the prompts.
• Save or screenshot any cancellation confirmation for your records.

Other cancellation channels

• If you cannot access the portal, contact Vegamour via their website contact form, live chat or the NZ toll‑free phone: 0800‑359‑805.
• App‑store subscriptions (App Store / Google Play) must be cancelled through your Apple or Google account settings.
• If an order was already processed before cancellation, you may need to return the shipment under Vegamour’s returns process.

What happens when you cancel

Access and future charges

Cancellation of a subscription stops future recurring orders; already‑processed orders typically remain scheduled to ship.

If cancellation is completed before processing, no further charges should occur for future deliveries.

Data, account and order records

Your account order history will usually remain accessible for reference after cancellation.

Keep confirmation messages and order numbers to support any disputes or returns.

Will I get a refund?

Standard refund windows

Vegamour’s web returns policy: full refund within 30 days of purchase if the item is new or gently used.

Refunds are subject to deductions for original shipping and a US$6.95 handling fee.

Exceptions and later returns

• Between 31 and 90 days, returns may be accepted for store credit or exchanges only; no refunds.
• Sale items, "FINAL SALE" or non-returnable promotional items are ineligible for refunds or returns.
• There is no 14‑day cooling‑off guarantee provided by Vegamour for international purchases.

Vegamour plans and pricing

Overview of plan types

Vegamour offers single purchases and subscription options on its website.

App-based and marketplace pricing can differ and may be billed through those platforms.

Pricing summary

Your consumer rights in New Zealand

Guarantees under New Zealand law

The Consumer Guarantees Act (CGA) provides rights for acceptable quality and remedies if goods fail to meet guarantees.

Products that are faulty, not of acceptable quality or not fit for purpose may attract CGA remedies, even if bought from overseas.

Other protections and limitations

• The 14‑day cooling‑off period typically applies to NZ‑based traders; Vegamour is US‑based and does not provide a 14‑day automatic refund.
• Unclear or unfair cancellation and refund terms may be examined under the Fair Trading Act if they are misleading or unconscionable.

Customer experiences

Positive feedback

Some customers report visible improvements in hair or eyebrow fullness after months of use.

There are reports from users who found the subscription cancellation straightforward via their account portal.

Negative feedback

Numerous reviews cite difficulties cancelling, unexpected automatic shipments, and poor responsiveness from support.

Some users report having to return items at their own expense, repeated charges, or needing chargebacks to stop billing.

Documentation checklist

What to prepare before contacting support

• Order number(s) and purchase date(s).
• Email address linked to the Vegamour account.
• Payment method details and transaction records (screenshots or bank statements).

Evidence for returns or disputes

• Photos of the product condition, packaging and any damage.
• Copies of cancellation confirmations, chat transcripts or email correspondence.
• Tracking numbers and return postage receipts if you ship items back.

Common mistakes

Attempting to cancel after processing

Many customers try to cancel after an order has already been processed; Vegamour processes web orders immediately, so late cancellations may not stop shipment.

If the order ships, you must follow the returns process; failing to return on time can forfeit a refund.

Overlooking app subscriptions and confirmation

Customers sometimes forget app‑store subscriptions are billed via Apple or Google and attempt cancellation only on the website.

Not saving cancellation confirmations or order numbers makes disputes harder to resolve.

Comparative recap

Quick comparison of actions

After cancelling

Follow‑up actions

Keep cancellation confirmations and check your bank or card statements for any further charges.

If you receive an unwanted shipment, follow Vegamour’s returns instructions and retain tracking details.

Helpful links and contacts

Vegamour FAQ: vegamour.com/faq

Vegamour returns & exchanges: vegamour.com/pages/returns-exchanges

New Zealand consumer information (CGA guidance): consumerprotection.govt.nz

Address

Postal address information

Vegamour does not provide a New Zealand postal address for cancellations.

Cancellations and returns must be handled digitally or via international support channels.

Contact options for NZ customers

NZ toll‑free phone: 0800‑359‑805 for customer support.

Use Vegamour’s website contact form, live chat or account portal for cancellations, returns and queries.