Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Automobile Association (Aa) service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Automobile Association (Aa): Easy Method
What is Automobile Association (Aa)
Overview
The Automobile Association (AA) in New Zealand is a membership organisation providing roadside assistance, insurance, driving training, inspections and related motoring services.
AA offers a range of membership levels, paid upgrades and one-off services intended to help drivers and vehicle owners across New Zealand.
Core services
Core services include Roadservice callouts, AA Insurance, AA Driving School, pre-purchase vehicle inspections and AA Home Response subscriptions.
Service terms, cancellation and refund rules vary by product and - where relevant - by when the policy or subscription started.
How to cancel Automobile Association (Aa)
Cancelling AA Insurance
- Policies started before 28 April 2025: Log in to the My AA Insurance portal, go to "Update your policy" → "Cancel policy" to cancel online.
- Policies starting on or after 28 April 2025: Cancellation via My AA Insurance is not available; you must contact the AA insurance team directly to cancel.
- Keep a copy or screenshot of confirmation when you cancel, whether online or by phone.
Cancelling other AA services
- Pre-purchase inspection bookings: Cancel by phone at least 24 hours before the appointment to avoid the full fee.
- AA Home Response subscriptions: You may cancel within 21 days for a full refund if no callouts/services were used; after 21 days refunds of unused portions are at AA Home's discretion.
- Driving School prepaid lessons: Request a refund via Customer Care; refunds go back to the original card or an NZ bank account if needed.
What happens when you cancel
Service access and benefits
When you cancel a membership or subscription, associated Roadservice benefits and member discounts normally stop from the cancellation effective date.
If a prepaid period remains, entitlement to services generally ceases unless otherwise stated in the product terms.
Confirmation and records
The AA should provide confirmation of cancellation by email or in-portal notice; keep that confirmation for your records.
Check bank or card statements to confirm any refund transactions or final charges after cancellation.
Will I get a refund?
General refund guidance
Refund entitlement depends on the specific AA product's terms and when the product was purchased or activated.
Refunds may be full, partial, or discretionary depending on usage and the cancellation window stated in the product terms.
Key refund rules from AA
- AA Home Response: Full refund if cancelled within 21 days of purchase and no callouts/services used; after 21 days any refund of unused portion is at AA Home's sole discretion.
- AA Driving School prepaid lessons: Refund up to the original value; refunded to the original credit card, or to an NZ bank account if card refund is not possible. Requests go through Customer Care and are processed within 7 business days.
- Pre-purchase inspections: If cancellation is less than 24 hours before the booking, the full fee may still be payable.
Automobile Association (Aa) plans and pricing
Annual membership fees
Prices below reflect AA's membership options and fees as published (annual amounts).
Exact prices and eligibility can vary; consult AA for the latest details before purchasing or cancelling.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Standard Membership (Auckland) | NZ$99 | Annual | Basic membership with standard Roadservice and member benefits |
| Standard Membership (Rest of NZ) | NZ$89 | Annual | Basic membership with standard Roadservice and member benefits |
| Associate Membership (Auckland) | NZ$49.50 | Annual | Limited membership (associate), includes core member benefits |
| Associate Membership (Rest of NZ) | NZ$44.50 | Annual | Limited membership (associate), includes core member benefits |
| Youth Membership | NZ$50 | Annual | Discounted membership for youth, uniform across NZ |
| AA Plus upgrade | From NZ$27 | Annual | Additional Roadservice benefits upgrade |
| AA Motorhome Plus upgrade | NZ$80 | Annual | Motorhome-specific additional Roadservice benefits |
Your consumer rights in New Zealand
Refund and cooling-off rights
You may be entitled to a refund of unused prepaid services under the specific product terms and general consumer law.
AA Home Response specifically allows cancellation within 21 days for a full refund if no services were used.
Transparency and reasonable handling
Suppliers must clearly disclose cancellation methods and refund terms at the point of sale.
Driving School refunds are processed within a reasonable turnaround (stated as 7 business days), which aligns with consumer expectations for timely refunds.
Customer experiences
Positive experiences
Many long-term members report fast, helpful AA Roadservice callouts and reliable assistance during lockouts and breakdowns.
Some customers praise specific staff for prompt, practical help during repeated breakdown events.
Negative experiences
There are reported cases where customers were dissatisfied with AA’s handling of tyre damage claims and insurance coordination.
Some members have reported long wait times for Roadservice, leading them to cancel membership in favour of alternative cover.
Documentation checklist
What to have ready
- Membership number or policy number (from your AA account or paperwork).
- Personal identification (name, email, phone) used at sign-up.
- Payment details or last card statement for proof of purchase if requesting a refund.
Supporting documents for refunds or disputes
- Confirmation of cancellation (email or portal screenshot).
- Receipts for prepaid lessons, inspection bookings or subscriptions.
- Records of callouts/services if disputing a claim about usage.
Common mistakes
Missing the cancellation window
Customers sometimes cancel inspections or subscriptions too late and incur full fees or lose entitlement to a full refund.
Always check the required notice period (for example, 24 hours for inspections, 21 days for full Home Response refunds) and act early.
Using the wrong cancellation channel
Trying to cancel newer AA Insurance policies via the old My AA portal can cause delays; newer policies require contacting AA directly.
If a product requires phone cancellation, emailing or messaging without confirmation can leave you without a recorded cancellation.
Comparative recap
Quick comparison by product
| Service | How to cancel | Refund rule | Notice required |
|---|---|---|---|
| AA Insurance (policies started before 28 Apr 2025) | Via My AA Insurance portal | Depends on policy; follow portal and policy terms | Varies by policy |
| AA Insurance (policies starting on/after 28 Apr 2025) | Contact AA insurance team directly | Depends on policy; contact AA for details | Varies by policy |
| Pre-purchase Inspection bookings | Phone cancellation | No refund if cancelled less than 24 hours before; otherwise standard terms | At least 24 hours |
| AA Home Response | Contact AA Home support / follow online process | Full refund if cancelled within 21 days and unused; otherwise refund of unused portion at AA Home’s discretion | 21 days for full refund |
| AA Driving School (prepaid lessons) | Request refund via Customer Care | Refund up to original value; processed to card or NZ bank account | Processed within 7 business days after approval |
After cancelling
What to check immediately
After cancellation, check for a confirmation email or portal notice and verify any refund transactions on your card or bank statement.
Retain all correspondence and confirmation numbers in case you need to follow up with AA or your bank.
Helpful links and contacts
- AA New Zealand (main site) - general membership and contact options.
- AA Insurance - insurance product information and contact details.
- AA Driving School - refunds and lesson enquiries.
- AA Inspections - booking and cancellation policies.
Address
Postal address for membership services
New Zealand Automobile Association Inc.
PO Box 5, Shortland Street, Auckland 1140
Notes
If you need to send documents by post, include your membership or policy number and a contact phone number to expedite handling.
For urgent cancellations or disputes, phone contact is usually fastest; follow up with written confirmation where possible.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.