Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bahncard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Bahncard: Easy Method
What is Bahncard
Overview
The BahnCard is a discount subscription offered by Deutsche Bahn (DB) that gives holders reduced fares on most German train tickets.
It is available as short trial cards (3 months) and annual cards (25%, 50%, and other business options).
Benefits
BahnCard holders receive percentage discounts on flexible and saver fares, with different rates for 1st and 2nd class travel.
Trial cards let you test the service; annual cards offer ongoing savings but usually require advance cancellation to avoid renewal.
How to cancel Bahncard
Online cancellation (recommended)
Most cancellations must be done via your Deutsche Bahn customer account on the DB website or the DB Navigator web portal.
Log into your account, locate your BahnCard subscription, and follow the cancellation steps shown there.
Other cancellation methods
- Postal cancellation: send a signed cancellation letter to DB Fernverkehr AG, BahnCard-Service, Europa‑Allee 78‑84, 60643 Frankfurt am Main, Germany.
- Email: you may contact DB support as an alternative, but replies and effectiveness vary by case.
- App stores: no separate App Store / Google Play cancellation process is documented; use the DB website or email/postal options instead.
What happens when you cancel
Access and validity
Your BahnCard remains valid until the end of the paid subscription period even after you cancel (unless DB agrees otherwise).
For trial cards, if not cancelled in the required window they may convert into a full-year subscription.
Renewal and data
Annual cards typically auto-renew if you do not cancel within the specified cancellation window.
DB retains contract and contact data for administration and may use it for future communications.
Will I get a refund?
General refund policy
Deutsche Bahn does not offer automatic refunds for BahnCard cancellations as a general rule.
No clear statutory 14-day cooling-off right is published for BahnCard contracts in the official DB terms.
Exceptions and business cases
- BahnCard Business: early termination is generally not possible, but in employee departure cases a partial refund may be arranged; DB applies a processing fee (reported €19) and a minimum refund threshold (reported €15) in those cases.
- Some consumers report mixed success requesting withdrawal ('Widerruf') within 14 days by email; these are anecdotal and not guaranteed.
Bahncard plans and pricing
Available plans
Official prices are published in EUR. NZD values below are approximate conversions (1 EUR ≈ NZ$1.75).
Use the DB website for up-to-date official prices in EUR.
| Plan | Price (EUR) | Approx. Price (NZD) | Period | Features |
|---|---|---|---|---|
| Trial BahnCard 25 (2nd class) | EUR 19.90 | ~NZ$34.8 | 3 months | 25% discount on flexible & saver fares |
| Trial BahnCard 25 (1st class) | EUR 39.90 | ~NZ$69.8 | 3 months | 25% discount, 1st class |
| Trial BahnCard 50 (2nd class) | EUR 76.90 | ~NZ$134.6 | 3 months | 50% discount on flexible fares |
| Trial BahnCard 50 (1st class) | EUR 152.00 | ~NZ$266.0 | 3 months | 50% discount, 1st class |
| BahnCard 25 (2nd class, annual) | EUR 62.90 | ~NZ$110.1 | Annual | 25% discount on flexible & saver fares |
| BahnCard 25 (1st class, annual) | EUR 125.00 | ~NZ$218.8 | Annual | 25% discount, 1st class |
| BahnCard 50 (2nd class, annual) | EUR 244.00 | ~NZ$427.0 | Annual | 50% discount on flexible fares |
| BahnCard 50 (1st class, annual) | EUR 492.00 | ~NZ$861.0 | Annual | 50% discount, 1st class |
| My BahnCard 25 (under 27, 2nd class) | EUR 39.90 | ~NZ$69.8 | Annual | Youth rate, 25% discount |
| My BahnCard 25 (under 27, 1st class) | EUR 81.90 | ~NZ$143.3 | Annual | 25% discount, 1st class, youth rate |
| My BahnCard 50 (under 27, 2nd class) | EUR 79.90 | ~NZ$139.8 | Annual | 50% discount on flexible fares, youth rate |
| My BahnCard 50 (under 27, 1st class) | EUR 241.00 | ~NZ$421.8 | Annual | 50% discount, 1st class, youth rate |
Your consumer rights in New Zealand
General protections
New Zealand consumer law (Fair Trading Act and Consumer Guarantees) protects against misleading representations and requires services to be supplied with reasonable care.
There is no automatic EU-style 14-day cooling-off right that applies to overseas subscriptions for New Zealand consumers.
Practical steps if you have a dispute
- Contact Deutsche Bahn customer service first and keep records of all messages and dates.
- If the response is unsatisfactory, contact your bank/card issuer to ask about a chargeback or dispute.
- Seek advice from New Zealand consumer authorities: MBIE Consumer Protection or your local Citizens Advice Bureau for next steps.
Customer experiences
Common complaints
Public reviews on sites such as Trustpilot report issues with unexpected automatic renewals and difficulty reaching responsive customer service.
Many negative reports focus on confusing cancellation windows and surprise charges at renewal.
Positive notes and variability
Some users value the discount when they regularly travel in Germany and find the BahnCard good value when used often.
Individual outcomes on refunds and cancellations vary; success often depends on timing, documentation, and the chosen communication channel.
Documentation checklist
What to prepare before cancelling
- Your BahnCard number and account login details (email and password).
- Purchase confirmation or receipt showing date and price.
- Screenshots of your BahnCard page in the DB customer account if available.
Supporting documents for disputes
- Copies of all emails and messages exchanged with DB customer service.
- Bank statements showing the charge if requesting a chargeback.
- Identification (if requested) and any employer proof for business-card refund cases.
Common mistakes
Missing cancellation windows
Many users fail to cancel within the required window: trial cards require cancellation at least four weeks before the end of three months.
Annual BahnCard 25/50 require cancellation at least six weeks before renewal; missing this often results in automatic renewal.
Relying on app-store cancellation
Assuming you can cancel via the App Store or Google Play may lead to unresolved subscriptions; DB documents cancellation via its website or by postal/email methods.
Always verify cancellation status in your DB customer account rather than relying solely on third-party app-store receipts.
Comparative recap
Quick comparison
The table below summarizes key differences between common BahnCard options and what to watch for when cancelling.
| Plan | Cancellation window | Auto-renewal | Refund likelihood | Example price (EUR) |
|---|---|---|---|---|
| Trial BahnCard 25 (3 months) | Cancel ≥ 4 weeks before end | Yes - converts to 1-year if not cancelled | Unlikely; anecdotal 14-day withdrawals inconsistent | EUR 19.90 |
| BahnCard 25 (annual) | Cancel ≥ 6 weeks before renewal | Yes - annual auto-renewal | No automatic refund; case-by-case | EUR 62.90 |
| BahnCard 50 (annual) | Cancel ≥ 6 weeks before renewal | Yes - annual auto-renewal | No automatic refund; case-by-case | EUR 244.00 |
| BahnCard Business | One-year term; generally non-cancellable early | Terminates after one year (no auto-renew by default for business) | Partial refund possible on employee departure; fees apply | Varies by plan |
After cancelling
Confirm cancellation
Always check your DB customer account for cancellation confirmation and save any reference or confirmation email.
If you do not receive confirmation within a reasonable time, follow up by email or post and keep records.
Useful links and next steps
- Trial BahnCard information (DB international site)
- How to cancel BahnCard 25 (DB FAQ)
- BahnCard Business cancellation FAQ
- For New Zealand consumer advice: contact MBIE Consumer Protection or your local Citizens Advice Bureau.
Address
Postal cancellation address
Use this postal address if you send a signed cancellation letter by post.
DB Fernverkehr AG, BahnCard-Service, Europa‑Allee 78‑84, 60643 Frankfurt am Main, Germany
Tip for international senders
Allow extra time for international mail and send by tracked post if you need proof of delivery.
Include your BahnCard number, full name, and a clear statement that you are cancelling the BahnCard subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.