Service de résiliation N°1 en Switzerland
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Lyft.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Lyft: Easy Method
What is Lyft
Service overview
Lyft is a ride-hailing platform that connects passengers with drivers through a mobile app or web login. It facilitates on-demand and scheduled rides and issues electronic receipts for completed trips.
Presence in New Zealand
Lyft’s primary operations are outside New Zealand, but a registered local entity exists for formal correspondence. Local availability and pricing are not widely advertised.
How to cancel Lyft
Canceling from the app or web
- Open the Lyft app or web ride details for the active booking.
- Tap "Cancel ride" in the ride details to initiate cancellation.
- Confirm the cancellation when prompted to complete the process.
Timing rules and scheduled rides
- You can cancel within the first 5 minutes after pickup without a fee in certain critical situations (e.g., someone else took your ride or a critical issue).
- Scheduled rides: cancellations within 1 hour of pickup typically incur a fee.
- Cancellations more than 30 seconds after driver acceptance, after driver arrival, or after three or more cancellations in 15 minutes typically incur a fee.
What happens when you cancel
Immediate effects
Cancelling ends the active booking and notifies the driver. You will receive a cancellation confirmation in the app and a receipt if a fee is charged.
Data and records
Ride history, cancellation timestamps, driver details, and receipts remain in your account. Use these records when disputing a fee or requesting adjustments.
Will I get a refund?
General refund policy
Lyft’s Terms of Service state that charges are generally non-refundable: "No Refunds. All Charges are non‑refundable except to the extent required by law."
Exceptions and disputes
- If you cancel before a driver accepts, you typically aren’t charged.
- If a cancellation or no‑show fee is applied and you dispute it via the app (Ride History → dispute), Lyft may issue an adjustment or account credit rather than a cash refund.
- Refunds may be provided where required by law or where Lyft agrees an adjustment is appropriate.
Lyft plans and pricing
Availability and notes
There is no confirmed public pricing or subscription plans for Lyft in New Zealand at this time.
Summary table
| Plan / Service | Availability in New Zealand | Pricing (NZD) |
|---|---|---|
| Lyft ride services / subscriptions | Varies | Varies |
Your consumer rights in New Zealand
Key protections
Consumers in New Zealand are protected by the Consumer Guarantees Act and the Fair Trading Act. Services must be provided with reasonable care and be accurately described.
Refunds and unfair policies
- The 14‑day cooling‑off right for remote purchases generally does not apply to immediate transport services like rides.
- Lyft’s blanket "no refunds" term cannot override legal rights. If a charge is misleading or the service was not delivered, you may be entitled to a remedy under local law.
Customer experiences
Positive points reported
Recent New Zealand-based reviews show few positive mentions. Satisfied users typically note successful rides and functioning app features when available.
Common complaints
- Long wait times and cancellations by drivers without pickup.
- Unexpected or unauthorized additional charges and difficulty obtaining refunds.
- Poor customer support and delays in resolving disputes.
Documentation checklist
What to gather before disputing a charge
- Screenshot of the ride details and cancellation confirmation in the app.
- Electronic receipt showing any charges or cancellation fees.
- Ride timestamps, driver name and vehicle details, and booking reference.
- Bank or card statement entry that shows the charge if applicable.
How to submit evidence
- Open the Lyft app, go to Ride History, select the trip, and use the dispute option to attach screenshots and notes.
- Use clear, chronological evidence to show timing or problems (e.g., driver no‑show, incorrect pickup).
Common mistakes
Cancelling too late
Many riders assume cancellation is free at any time. In practice, cancelling after the driver accepts, after arrival, or after repeated cancellations can trigger fees.
Not keeping evidence
Failing to save screenshots, receipts, or timestamps reduces your ability to dispute a wrongful charge. Always capture in‑app confirmations and any communication with the driver.
Comparative recap
Quick comparison of common cancellation scenarios
| Scenario | Cancellation fee likely? | Refund possible? |
|---|---|---|
| Cancel before driver accepts | No | Not applicable (no charge) |
| Cancel >30 seconds after driver accepts | Yes, typically | Possible via dispute; usually account credit if adjusted |
| Cancel within 5 minutes after pickup (critical issue) | May be waived in qualifying critical cases | Possible; Lyft may waive fee on review |
| Scheduled ride cancelled within 1 hour of pickup | Yes, typically | Possible via dispute; subject to policy |
After cancelling
How to dispute or request an adjustment
- Open the Lyft app → Ride History → select the trip → choose the dispute option and attach evidence.
- Lyft may issue account credit or adjust the ride charge rather than provide a cash refund.
Useful links and contacts
- Lyft Help: Cancellation policy for passengers
- Lyft Help: Scheduled rides for passengers
- Lyft Terms of Service
Address
Local registered address
For formal correspondence or notices, use the registered postal address for Lyft Taxi Limited in New Zealand.
Postal details
Care of Stephen Hyde, 51 Karaka Street, Wainuiomata, Lower Hutt 5014, New Zealand (NZBN 9429046429087).
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.