Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shift service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shift: Step-by-Step Guide
What is Shift
Overview
Shift is a desktop and browser application that centralises multiple email accounts, apps and workspaces into a single interface. It aims to simplify switching between services and managing multiple accounts from one place.
Typical users
Individual users and teams use Shift to organise workflows, consolidate logins and reduce context switching between apps. Shift also offers team features such as unified billing and administration.
How to cancel Shift
Cancel via the web (direct subscriptions)
- Log into your account at shift.com/account.
- Go to Subscription → Cancel Subscription.
- Confirm cancellation before the next billing term starts to prevent renewal.
- Note: You can also cancel in the Shift app via Settings > Billing if available.
Cancel when subscribed through app stores
- If you subscribed via Apple's App Store, open your Apple ID subscription settings and cancel there; Shift cannot cancel App Store subscriptions for you.
- If you subscribed via Google Play, cancel through your Google account subscription settings in the Play Store; Shift cannot cancel Play purchases for you.
- Make sure you cancel within the platform’s subscription settings - cancelling the app or contacting Shift support will not stop App Store or Google Play renewals.
What happens when you cancel
Access after cancellation
When you cancel a paid Shift subscription purchased directly, your access typically continues until the end of the current billing term. After that date the account downgrades to the Basic (free) tier.
Renewals and data
Cancellation prevents future renewals but does not automatically delete account data. Your settings, connected accounts and workspaces may remain in your account under the Basic plan.
Will I get a refund?
Refund eligibility (web/direct purchases)
Shift offers a full refund if requested within 14 days of the initial subscription charge for web/direct purchases. Refunds for renewals are not eligible under that policy.
How to request and timing
- Request a refund via shift.com/account → Subscription → Request Refund, or contact Shift support.
- Refunds are processed to your original payment method within about 5 - 10 business days.
- Purchases made through Apple or Google Play must follow those platforms’ refund processes and rules.
Shift plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Shift Advanced (individual) | Not disclosed | Annual | Add unlimited apps and email accounts; premium tools |
| Shift for Teams | Not disclosed | Annual | Team management; unified billing; advanced support |
Pricing notes
No official New Zealand dollar (NZD) pricing was found for 2024/2025. Published prices are typically shown in USD or vary by region via the vendor.
If you need exact local pricing, check your account billing page or the purchase confirmation you received at signup.
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer protections under the Consumer Guarantees Act and Fair Trading Act apply to services that are not delivered as advertised. These laws provide remedies where services fail to meet reasonable standards.
Refund and cancellation context
- There is no automatic statutory 14-day cooling-off period for digital subscriptions in NZ unless the seller offers one.
- Shift’s 14-day money-back guarantee is a voluntary policy and not a statutory right.
- Subscriptions bought via the App Store or Google Play must be managed through those platforms, consistent with platform rules and NZ consumer expectations.
Customer experiences
Positive reports
- Many users praise Shift for speeding up workflow and simplifying management of multiple accounts and apps.
- Review sites note Shift’s browser and app as helpful tools for consolidating apps under one interface.
- Capterra and other platforms cite value for price and ongoing product improvements.
Common complaints
- Some users report instability: app crashes with multiple workspaces and occasional buggy integrations (e.g., Google Docs).
- Other complaints concern customer support responsiveness and issues specific to service offerings in other regions (e.g., locker services in the UK).
Documentation checklist
What to have before you cancel
- Your Shift account email and login details.
- Order or invoice number and the receipt showing the subscription charge.
- Payment method used for the purchase (card or PayPal details if applicable).
Additional items for refunds or disputes
- Evidence of purchase date to verify 14-day refund eligibility for web/direct subscriptions.
- Notes/screenshots of any service issues if seeking remedies under NZ consumer law.
- Platform information (App Store or Google Play) if the purchase was made through a store.
Common mistakes
Canceling in the wrong place
A frequent error is cancelling the Shift app on a device but not cancelling the subscription through the platform that billed you.
If you bought via Apple or Google Play, cancelling on Shift’s website will not stop store-managed renewals.
Timing and refund misunderstandings
Another common mistake is waiting until after the renewal date to request a refund; Shift’s 14-day refund window applies only to the initial purchase and not to renewals.
Also avoid assuming uninstalling the app cancels billing - always confirm subscription status in the billing settings.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Web / Direct purchase | Log into shift.com/account → Subscription → Cancel | Full refund if requested within 14 days of initial purchase | Access continues until end of current term; renewals not eligible for the 14-day refund |
| Apple App Store (iOS) | Cancel via your Apple ID subscriptions in iOS Settings or App Store | Subject to Apple’s refund policies (contact Apple for refunds) | Shift cannot cancel App Store subscriptions on your behalf |
| Google Play (Android) | Cancel via Google Play → Subscriptions in your Google account | Subject to Google Play refund policies (contact Google for refunds) | Shift cannot cancel Play Store subscriptions on your behalf |
Key takeaways
- Cancel via the same channel where you subscribed to avoid accidental renewals.
- Keep receipts and confirmation emails until billing and refunds are settled.
After cancelling
Immediate steps
- Confirm the subscription status in your account billing page and save any confirmation emails or cancellation IDs.
- Keep a copy of your final invoice or refund confirmation for records.
Helpful links and support
- Manage your account: shift.com/account
- Apple support for subscriptions: Apple subscription support
- Google Play subscriptions help: Google Play subscription help
Address
Contact address found
PO Box 684, Kumeu, Auckland, New Zealand.
Important note about the address
This New Zealand address is associated with SHIFT Phones (SHIFT Limited) and may not correspond to the Shift subscription service you are cancelling.
If you need an official contact for billing or legal notices, check the Shift website or the billing documentation you received at signup for the correct contact details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.