Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Uber service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Uber: Easy Method
What is Uber
Overview
Uber is a technology platform that connects riders with independent drivers and offers delivery services through affiliates such as Portier NZ for marketplace/delivery. It operates via the Uber mobile app and web interfaces.
Services covered
In New Zealand, Uber provides ride services (UberX, UberBLACK, Pool when available), subscription plans (Uber One / legacy Uber Pass), and delivery/marketplace orders handled by Portier NZ.
How to cancel Uber
Cancel a ride (app or web)
- Open the Uber app or web trip page before the driver arrives.
- Select the active trip and tap or click "Cancel" (follow on-screen prompts).
- Confirm cancellation when asked; you may see a fee notice depending on timing and ride type.
Cancel delivery or marketplace order
- Open the Uber Eats / Orders page and find the order.
- If the merchant has not accepted the order, cancel any time with no charge.
- If the merchant accepted or the courier has begun delivery, follow prompts - full charges may apply in some cases.
What happens when you cancel
Immediate effects
Cancelling stops the trip or order process and notifies the driver or merchant. The app updates the trip status and records the cancellation time.
Account, renewal and data
Your account remains active after cancelling a single trip or order. Subscriptions like Uber One must be cancelled separately to stop recurring charges.
Uber retains trip and order records; you can access receipts and trip history in the app or web account for disputes.
Will I get a refund?
Standard cancellation policy
Riders may be charged a cancellation fee depending on timing and ride type. For rides, Pool cancellations after 1 minute and other ride types after 5 minutes can incur a fee.
If the cancellation was not your fault (for example the driver was late or failed to progress toward pickup), Uber's NZ Terms say you are entitled to a refund.
Delivery / Portier NZ exceptions
- If the merchant has not accepted an Uber Eats order you can cancel anytime with no charge.
- If the merchant accepted the order and you cancel at or after 2 minutes from placing the order, full price may apply.
- If delivery has already begun, full charges may apply; Portier NZ states charges are final unless law requires otherwise.
Uber plans and pricing
Subscription and fare examples
The following table summarises current and historic pricing items and typical fare components. Always confirm actual fares and subscription prices in-app.
| Plan / Fare | Price | Period / Type | Notes |
|---|---|---|---|
| Uber One (subscription) | NZ$9.99 | Monthly | Free delivery & service-fee savings on eligible Eats; up to 5% back on eligible rides; cancel anytime |
| Uber Pass (legacy) | NZ$14.99 | Monthly | Legacy plan; may no longer be available to new subscribers |
| UberX (Auckland) | Base NZ$1.30 + Booking NZ$0.55 + NZ$0.30/min + NZ$1.35/km | Per ride | Minimum fare NZ$6.50; quote in-app for exact fare |
| UberX (Wellington) | Base NZ$1.45 + Booking NZ$0.55 + NZ$0.35/min + NZ$1.45/km | Per ride | Waiting NZ$0.60; listed cancellation fee NZ$10 (confirm in-app) |
| UberBLACK (historic example) | Base NZ$6 + NZ$3.70/km + NZ$0.50/min | Per ride | Historic reference; min fare NZ$12 |
Pricing notes
Ride fares vary by city and time; the app provides the definitive fare quote before you confirm a trip.
Subscription offerings can change; Uber One at NZ$9.99/month was the active plan as of early 2026 and Uber Pass is legacy pricing.
Your consumer rights in New Zealand
Consumer Guarantees Act 1993
Under the Consumer Guarantees Act 1993, services must be provided with reasonable care and skill. Consumers have remedies (including refunds) for major failures.
Uber must comply with these statutory rights regardless of terms that appear to limit refunds or state charges are final.
Practical implications
- If a ride or delivery has a major failure (e.g., service not provided), you may be entitled to a refund or other remedy under NZ law.
- Portier NZ's terms may state charges are final, but statutory rights under the CGA still apply where relevant.
Customer experiences
Frequent complaints
- Reports of unjustified or unclear charges, including cancellation and lost-item fees.
- Customer service frustrations: delayed or automated responses and difficulty cancelling subscriptions like Uber One for some users.
- Driver no-shows or last-minute cancellations that left riders stranded in some cases.
General balance
Many trips and deliveries complete without issue; however public reviews (for example on Trustpilot and community forums) show repeated pain points that have affected a portion of users.
If you experience a problem, keep evidence (receipts, screenshots, timestamps) to help resolve disputes faster.
Documentation checklist
For ride cancellations and disputes
- Trip receipt or trip ID from the app.
- Screenshots of trip status, driver ETA, and cancellation confirmation.
- Payment method, charge amount and timestamp.
For delivery / Portier NZ disputes
- Order number and restaurant/merchant name.
- Acceptance and delivery timestamps, courier details if shown.
- Photos of items (if relevant) and screenshots of order status.
Common mistakes
Timing and expectations
Assuming you can cancel for free at any time is a common error. Cancellation windows vary: Pool after 1 minute, other ride types after 5 minutes, and delivery acceptance or 2-minute windows for Eats.
Poor evidence and wrong contact channels
Not taking screenshots or noting timestamps reduces your ability to dispute a charge successfully. Contacting the wrong support channel or relying on slow in-app responses can delay resolution.
Comparative recap
Quick comparison table
| Service | Typical cancellation window | Refund/fee likelihood |
|---|---|---|
| Rides (UberX, UberBLACK) | Free if cancelled before driver arrival and within ~5 minutes of request; otherwise may incur fee | Fee possible; refund if cancellation not your fault (driver late/no progress) |
| Pool (shared rides) | Free within 1 minute; may incur fee after 1 minute | Fee likely if after 1 minute; refunds if not rider fault |
| Delivery / Portier NZ (Uber Eats) | Cancel any time before merchant accepts (no charge); after acceptance, cancel ≥2 minutes may be charged | Full charges possible if delivery begun; CGA may allow refund for major failures |
| Subscriptions (Uber One / Uber Pass) | Cancel anytime to stop future renewals (manage in-app or web) | Past charges usually non-refundable unless error or legal right to refund |
Key takeaways
- Check the app for the exact cancellation message and timing before confirming cancellation.
- Keep evidence and use the app/web support flow for quicker handling; escalate with receipts if needed.
After cancelling
If you were charged in error
Use the trip receipt and in-app help to request a review and refund. Include screenshots and timestamps to support your case.
Further help and links
- Uber cancellation policy (Australia & New Zealand)
- Uber Terms - New Zealand
- New Zealand consumer protection (general guidance)
Address
Postal
PO Box 5083, Whangarei, New Zealand
Notes
This postal address may be used for postal cancellation requests or correspondence. For fastest resolution of trip or order issues use the in-app or web support tools and include trip/order details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.