Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Uber One service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Uber One: Easy Method
What is Uber One
Overview
Uber One is a paid membership offered by Uber in New Zealand that bundles benefits across Uber rides and Uber Eats, such as reduced fees, delivery discounts, and occasional member promotions.
How membership works
Memberships auto-renew on a monthly or annual basis until cancelled. Student pricing and annual discounts are available with verification for eligible users.
How to cancel Uber One
Cancel using the Uber or Uber Eats app
- Open the Uber or Uber Eats app on your device.
- Go to your account, tap "Manage Membership" (or "Uber One").
- Select "End Membership" and follow the prompts to confirm cancellation.
Alternative cancellation methods
- If the app method fails, try cancelling via a web browser on uber.com.
- Contact Uber support through the app Help section or request assistance from customer support if cancellation does not complete.
What happens when you cancel
Access to benefits
After cancellation, you generally retain Uber One benefits until the end of the current billing period you have already paid for.
Renewal and billing
Memberships stop auto-renewal after cancellation. If a renewal charge posts less than 48 hours before renewal, you may still see a charge that could later be automatically refunded.
Account and data
Cancelling does not delete your Uber account or trip/order history. Your membership status will be removed but account data remains accessible unless you request deletion separately.
Will I get a refund?
Uber's stated refund policy
Uber's terms say that once the billing cycle begins, subscription charges are non-refundable except where prohibited by law.
Automatic refund window and timing
- If you cancel less than 48 hours before renewal you may still see a charge that will later be automatically refunded.
- Beyond that window, Uber's policy does not guarantee refunds for a started billing cycle.
Exceptions and regulatory context
New Zealand consumer law (see next section) can provide remedies in certain circumstances, and regulators have scrutinised unexplained Uber One charges in NZ.
Uber One plans and pricing
Standard and student plans
Below are the commonly available plans and prices in New Zealand, inclusive of GST where stated by Uber.
Price notes
Memberships auto-renew unless cancelled. Student plans require verification. Prices and features are correct per Uber’s NZ information and may change.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (standard) | NZ$9.99 | Monthly | Zero delivery fee and reduced service fees on eligible Uber Eats orders; 5% Uber One credits on rides; exclusive promotions; cancel anytime |
| Students (monthly) | NZ$6.99 | Monthly (student) | Same benefits as standard membership at a discounted student rate |
| Annual (standard) | NZ$96 per year | Annual | Same benefits as monthly standard, billed annually (≈NZ$8/month) |
| Annual (student) | NZ$36 per year | Annual (student) | Same benefits as monthly student, billed annually (≈NZ$3/month) |
Your consumer rights in New Zealand
Legal protections
Nothing in Uber's terms limits your statutory rights under the Consumer Guarantees Act 1993 where those rights apply.
Regulatory oversight
The Commerce Commission investigated unexplained Uber One charges in NZ and issued compliance advice, reflecting regulatory concern about billing transparency and consumer protection.
How that affects refunds and disputes
- If you suspect unfair billing or unprovided services, you can raise the issue with Uber and, if unresolved, contact the Commerce Commission or consumer advocacy services in NZ.
- Keep documentation to support any dispute or complaint under NZ law.
Customer experiences
Common negative reports
Many users report difficulty cancelling, unexpected or continued charges after cancellation, and slow or unhelpful customer support responses.
Positive feedback
There is limited positive feedback specifically for Uber One; some users value the delivery fee savings and credits when those benefits apply to their orders and rides.
Practical takeaway
- Expect that cancellation should work via the app, but be prepared to use a browser or contact support if problems occur.
- Monitor bank statements after cancellation to confirm no further charges post-billing period.
Documentation checklist
Essential items to have ready
- Your Uber account email or phone number used for the subscription.
- Payment card details or transaction receipts showing the charge date and amount.
- Screenshots of the membership page, cancellation confirmation, or error messages.
Optional but useful
- Any support case numbers or chat transcripts with Uber customer service.
- Proof of student status if contesting student pricing or verification issues.
Common mistakes
Assuming cancellation is immediate
Some users expect an instant refund or immediate end to benefits. In practice, benefits typically remain until the paid period ends and refunds follow Uber's stated rules.
Not verifying cancellation confirmation
Failing to keep a screenshot or confirmation email can make disputes harder to resolve if charges continue after you believe you cancelled.
Relying only on retention offers
Retention offers presented during cancellation flows can be confusing. Accepting an offer may re-trigger billing or change the expected cancellation outcome, so read prompts carefully.
Comparative recap
Summary table
| Plan | Price | Monthly Equivalent | Best for |
|---|---|---|---|
| Monthly (standard) | NZ$9.99/month | NZ$9.99 | Users who use Uber Eats and rides frequently and prefer month-to-month flexibility |
| Students (monthly) | NZ$6.99/month | NZ$6.99 | Students who want the same benefits at a lower monthly rate |
| Annual (standard) | NZ$96/year | ≈NZ$8/month | Regular users who want a lower effective monthly cost and can pay upfront |
| Annual (student) | NZ$36/year | ≈NZ$3/month | Students who use the service often and can verify eligibility |
After cancelling
What to do immediately
- Save or screenshot the cancellation confirmation and membership status page.
- Monitor your payment method and bank statements for any post-cancellation charges.
If charges continue or you need help
- Contact Uber support through the app Help centre; include screenshots and transaction details.
- If unresolved, consider contacting the Commerce Commission or a consumer organisation in NZ. See links below.
Helpful links
Address
Physical office (suitable for postal correspondence)
Level 1, 100 Moorhouse Avenue, Addington, Canterbury 8011, New Zealand.
Other contact options
For customer support and quicker handling, use the in-app Help centre or the support links on uber.com. You may also use local contact addresses listed on Uber NZ pages for postal complaints.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.