Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wilson Parking service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Wilson Parking: Easy Method
What is Wilson Parking
Overview
Wilson Parking is a commercial car park operator offering casual (prepaid) and subscription (monthly) parking across New Zealand and internationally.
The service includes on‑site machines, mobile booking via the ParkMate app/website, and managed enforcement for private parking sites.
Services and channels
Customers can buy casual parking through ParkMate or pay at machines, and subscribe to monthly plans through Wilson Parking accounts.
Support information and terms are published on Wilson Parking sites and help pages, and ParkMate handles many prepaid transactions.
How to cancel Wilson Parking
Cancelling prepaid (casual) ParkMate bookings
- Open the ParkMate app or website and find the prepaid transaction you want to cancel.
- Cancel up to 1 hour before the selected entry time to qualify for a full refund of the parking and transaction fees.
- Note: SMS confirmation fees are not refundable.
- Official cancellation guidance: How to change or cancel prepaid parking.
Cancelling subscription (monthly) parking
- Submit written notice via the app by using Account → "Pause or cancel my subscription".
- You must give at least 1 month's prior written notice before the next billing period.
- There are no cancellation fees for subscription parking when proper notice is given.
- Official policy reference: Subscription cancellation notice period.
What happens when you cancel
Access and account status
For subscriptions, cancellation takes effect after the 1‑month notice period; you keep access until the end of that period.
For prepaid bookings, cancellation removes the specific booking immediately if done within the allowed timeframe.
Renewal and data retention
Subscriptions will stop auto‑renewing after the notice period; you should verify the account shows "cancelled" or "paused" in the app.
Wilson Parking retains transaction and account records per its policies; keep copies of confirmations and cancellation receipts for your records.
Will I get a refund?
Prepaid (casual) refunds
- If you cancel a prepaid ParkMate booking up to 1 hour before the selected entry time you are eligible for a full refund of the parking fee and transaction fee.
- SMS confirmation fees are excluded and will not be refunded.
- See: prepaid cancellation details.
Subscription and other refunds
Monthly subscriptions do not carry cancellation fees when you provide the required 1 month's written notice; refunds for unused future service depend on the timing of notice and billing cycle.
Wilson Parking’s liability for refunds is typically limited to refunding the specific parking fee paid for the service that caused the liability.
Cooling‑off and consumer expectations
There is no explicit 14‑day cooling‑off refund right referenced in Wilson Parking’s public terms; standard consumer cooling‑off rules do not appear to apply to these parking transactions.
Consumer NZ notes that 14‑day appeal deadlines exist for breach notices, but that is separate from refund rights: how to deal with private parking fines.
Wilson Parking plans and pricing
Pricing overview
Prices vary by location, payment method (ParkMate vs machine), and time of day. The table below summarises common casual rates from Wilson Parking NZ sources.
All prices include GST where indicated and may be subject to electronic transaction fees.
Casual pricing table
| Location / Plan | Price | Period | Features |
|---|---|---|---|
| 2 - 8 Anzac Avenue (Auckland CBD) - Casual | ParkMate: 20 min $6.00; 60 min $13.00; 90 min $15.00; 2h $20.00; 12h $30.00; 24h $45.00; Early Bird $23.00; Night from $5.00; Weekend from $5.00 | Various | Casual rates by duration, Early Bird, Night, Weekend, via ParkMate or machine |
| 50 Anzac Avenue (Auckland CBD) - Casual | Per hour or part thereof $10.00; 12 h $25.00; Early Bird Off‑Peak $15.00; Early Bird Peak $16.00; Night $10.00/hr to max $15.00; Weekend $10.00/hr to 12 h $15.00 | Various | Casual hourly, Early Bird Off‑Peak and Peak, Night, Weekend |
| Elliott Street (Auckland CBD) - Casual | Per hour $14.00 (ParkMate) / $17.00 (machine); 12 h $50.00 / $68.00; Early Bird $19.00 (ParkMate) / $25.00 (machine); Night from $14.00, max $17.00 / $22.00 | Various | Casual, Early Bird, Night, Weekend, ParkMate vs machine rates |
| 73 Anzac Avenue (Auckland CBD) - Casual | Per hour $10.00 - $14.00; 12 h $25.00 / $35.00; Early Bird Off‑Peak $15.00; Peak $16.00; Wilson Premium Early Bird $18.00 / $20.00; Night $10.00 - $14.00 | Various | Casual, Early Bird (including Wilson Premium), Night, Weekend |
| ANZ Centre, 29 Albert Street (Auckland CBD) - Casual | Per hour $8.00 / $11.00 (Premium); 12 h $65.00 / $90.00; Early Bird Off‑Peak $20.00; Peak $24.00; Premium $28.00; Night to max $24.00 / $32.00 | Various | Casual, Early Bird, Premium, Night, Weekend |
| Hill Street, Wellington - Casual | Per hour $6.00 (ParkMate) / $7.00 (machine); Max $38.00 / $49.00; Early Bird $31.00 / $35.00; Weekend $2.00/hr | Various | Casual, Early Bird, Weekend |
| Upper Willis Street, 192 Willis Street, Wellington - Casual | Per hour $6.00 / $8.00; Max per 12 h $36.00 / $40.00; Early Bird $17.00 / $21.00; Night flat $5.00 / $7.00; Weekend $3.00/hr | Various | Casual, Early Bird, Night, Weekend |
| Station Car Park, 83 Waterloo Quay, Wellington - Casual | Per half hour $4.00 / $5.00; 12 h $32.00 / $40.00; Early Bird $19.00; Night $4.00 / $5.00 to max $25.00; Weekend same | Various | Casual, Early Bird, Night, Weekend |
Your consumer rights in New Zealand
Appeals and breach notices
If you receive a private breach notice you generally have 14 days to lodge an appeal or dispute the notice with Wilson Parking.
Consumer NZ regards 14 days as a short window compared to some council practices; Wilson Parking may grant extensions case‑by‑case. See: Consumer NZ guidance.
Statutory protections
Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, consumer protections apply to services supplied in New Zealand.
Wilson Parking’s published terms limit any liability to refunding the specific parking fee paid for the affected service; statutory remedies may still apply depending on circumstances: Wilson Parking terms.
Customer experiences
Positive feedback
Many customers praise Wilson Parking for convenient, secure facilities and a user‑friendly ParkMate app that provides real‑time updates and booking flexibility.
Review aggregates often rate services generally between about 4.2 and 4.6 stars for good locations and app convenience.
Common complaints
Frequent negative reports include confusing ParkMate Wallet changes, redirected funds without clear withdrawal options, and difficulty getting refunds for funds stuck in wallets.
Other issues noted are breach notices despite valid subscriptions, unclear signage, and complex early‑bird or machine vs ParkMate pricing that leads to unexpected costs.
Documentation checklist
What to gather before you cancel or appeal
- Booking reference or ParkMate transaction ID for prepaid bookings.
- Subscription account details and proof of cancellation request (screenshot of the app action).
- Payment receipts or card statements showing the charge you want refunded.
Extra items for disputes and appeals
- Photos of parking signage and bay markings if you are disputing a breach notice.
- Copy of the breach notice, vehicle registration, and date/time evidence (photos or GPS).
- Any correspondence with Wilson Parking (emails, chat transcripts, app messages).
Common mistakes
Missing the cancellation window
One common error is attempting to cancel a prepaid ParkMate booking within the final hour before entry; refunds are only available if you cancel more than 1 hour before the selected entry time.
Always check the exact entry time on your booking and cancel well before the 60‑minute cutoff.
Relying on ParkMate Wallet or unclear notices
Users have reported funds moved into a ParkMate Wallet with limited refund/withdraw options; this has led to unpaid balances and breach notices when subscription billing fails to process.
Keep clear records of wallet balances and transaction confirmations, and monitor subscription payment receipts to avoid enforcement actions.
Comparative recap
Quick comparison headings
The table below compares the main cancellation and refund features for prepaid, subscription and breach situations.
Use this as a concise reference when deciding how to proceed.
| Plan type | How to cancel | Notice period | Refund outcome | Common issues |
|---|---|---|---|---|
| Prepaid (casual) via ParkMate | Cancel via ParkMate app or website | Up to 1 hour before selected entry | Full refund of parking + transaction fees (SMS fees excluded) | Missing 1‑hour cutoff; SMS charges non‑refundable |
| Subscription (monthly) | Submit written notice in app (Account → "Pause or cancel my subscription") | 1 month prior written notice | No cancellation fee; refunds depend on billing cycle and timing | Billing/payment failures; breach notices despite active subscription |
| Breach notice / dispute | Follow appeal process on breach notice; lodge within timeframe | Typically 14 days to appeal | No automatic refund; outcome depends on appeal evidence | Short appeal window; need evidence of payment or valid permit |
After cancelling
What to check immediately
- Confirm cancellation receipt or screenshot in the app and save it.
- Monitor your bank/card statement for any expected refund and check transaction times.
- If you cancelled a subscription, verify your account shows the subscription as cancelled or paused.
Where to get further help
- Wilson Parking prepaid cancellation help: prepaid cancellation.
- Subscription notice and terms: subscription cancellation.
- Consumer guidance on private parking fines and appeals: Consumer NZ - private parking fines.
- Wilson Parking legal and monthly terms: monthly terms and conditions.
Address
Postal address
PO Box 8290, Newmarket, Auckland 1149, New Zealand.
How to contact in writing
Use the postal address above for formal written notices where required by your subscription terms or to send supporting documentation for disputes.
For online help and cancellations, use the ParkMate app or the Wilson Parking help pages linked above.
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FAQ
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