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Cancel EPIX online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Epix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Epix: Easy Method
What is Epix
Overview
Epix, now also known as MGM+, is a subscription streaming service offering films, series and original programming.
The service is available through multiple platforms and through channel partners rather than a single global storefront.
Content and availability
Content includes movies, TV shows and some original titles that vary by territory and platform.
Availability and features depend on how you subscribed (directly via the MGM+/Epix app or through third-party platforms).
How to cancel Epix
General rule
You must cancel Epix through the same platform you used to subscribe.
This may be the MGM+/Epix website/app, Apple App Store, Google Play, Amazon Prime Video Channels, Roku, or your TV/cable provider.
Step-by-step by platform
- Apple (iOS): Go to Settings → Your Name → Subscriptions → Epix/MGM+ → Cancel Subscription. Confirm when prompted. Source
- Google Play (Android): Open the Play Store → Profile → Payments & subscriptions → Subscriptions → Epix/MGM+ → Cancel subscription. Confirm. Source
- Amazon Prime Video Channels: Visit Amazon.com → Accounts & Lists → Memberships & Subscriptions (or Manage Your Prime Video Channels) → find Epix channel → Cancel. Source
- Roku: Manage via my.roku.com → Manage subscriptions → MGM+ → Cancel. Source
- MGM+/Epix website/app: Log in at mgmplus.com → Account → Subscription → Cancel. Note that the website/app may not always manage cancellations for third‑party subscriptions. Source
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of your paid billing cycle.
Access termination timing can depend on the platform you used to subscribe.
Renewal and billing
Cancelling prevents future renewals but does not usually reverse charges already processed for the current period.
If you cancel after a renewal, the payment for that period is normally retained by the provider.
Account and data
Your account remains active for signed-in features until access expires, but saved preferences and history may persist per platform policies.
Check the platform’s account settings for details on data retention and deletion.
Will I get a refund?
Epix refund policy
Epix generally does not offer prorated or partial-month refunds; you retain access until the end of the paid billing cycle. Source
Cancelling after the billing date does not trigger a refund even if done immediately after renewal. Source
Exceptions and platform rules
- Some platforms (Apple, Google, Amazon, Roku) may have their own refund processes; outcomes depend on that platform’s policies.
- Some sources note cancellations may take effect immediately but refunds for the active period are typically not issued. Source
- Trial or promotional refunds are often refused according to user reports; check the platform’s trial terms before subscribing. Source
Epix plans and pricing
Available plans
Plan availability and price vary by country and by the subscribing platform.
If you subscribed through a channel (Amazon, Roku, etc.), the channel price may differ from the MGM+/Epix direct price.
How pricing varies
Because no definitive pricing data is provided here, listed prices vary by platform and market.
Check your subscription source for the exact amount charged to your account.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Epix / MGM+ | Varies | Monthly | Price depends on platform and region; check your subscription source. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand’s Consumer Guarantees Act 1993, consumers are protected for services that must be provided with reasonable care and skill. Source
Businesses cannot contract out of these rights, and unfair 'no refunds' clauses may be unenforceable where the service fails to meet reasonable standards.
How this may apply to Epix
If a service repeatedly fails (for example, cannot be streamed as promised) you may have recourse under the CGA despite a stated no-refund policy.
Seek advice from consumer protection bodies in New Zealand if you believe CGA rights apply to your case.
Customer experiences
Positive feedback
Some users report good content and enjoyable shows available on the service.
Positive comments typically focus on the selection of movies and certain series. Source
Negative feedback
Numerous complaints include being billed after cancelling and difficulty contacting support or obtaining refunds. Source
Other frequent issues are unauthorized charges, cancellations not processed correctly, and poor customer service response. Source
Documentation checklist
What to gather
- Subscription confirmation or receipt showing date, amount and billing platform.
- Account email and username used to subscribe.
- Screenshots of subscription settings showing the cancellation option or current status.
Who to contact and evidence to keep
- Keep records of cancellation attempts (dates, times, confirmation screens or emails).
- If contacting support, save copies of chat transcripts, reference numbers and any follow-up emails.
Common mistakes
Canceling on the wrong platform
Many users attempt to cancel on the MGM+/Epix website when their subscription is billed through Apple, Google or a channel partner.
This results in the subscription continuing and further charges because the platform still controls billing.
Timing and refund misunderstandings
Some users expect prorated refunds or immediate refunds after cancelling; Epix generally does not provide prorated refunds.
Cancelling right after renewal does not guarantee any refund for the current billing period, and users often miss this point.
Comparative recap
Quick comparison
The key point across platforms is: cancel where you subscribed, and expect no prorated refund from Epix itself.
Platform-specific refund outcomes depend on Apple, Google, Amazon, Roku or your TV provider policies.
Notes
If you need a refund or a billing dispute, begin with the billing platform’s help centre and keep evidence of charges and cancellation attempts.
Escalate to consumer protection if you believe your consumer rights under New Zealand law have been breached.
| Platform | Cancel via | Typical refund outcome |
|---|---|---|
| Apple (iOS) | Settings → Your Name → Subscriptions → Epix/MGM+ | No prorated refund from Epix; refunds depend on Apple’s review process. Source |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions | No prorated refund from Epix; Google Play refund policies apply. Source |
| Amazon Prime Video Channels | Amazon.com → Memberships & Subscriptions / Manage Your Prime Video Channels | Cancel via Amazon; refunds depend on Amazon’s channel policies. Source |
| Roku | my.roku.com → Manage subscriptions | Cancel via Roku; refunds depend on Roku’s policies. Source |
| MGM+/Epix website/app | mgmplus.com → Account → Subscription → Cancel | Direct subscribers keep access until period end; Epix typically does not provide prorated refunds. Source |
| TV / Cable provider | Contact your TV/cable provider (billing handled by provider) | Refunds and cancellation handled by the provider according to their terms. |
After cancelling
What to check
Confirm you received a cancellation confirmation email or screen and retain it for your records.
Monitor your payment method for unexpected charges for at least one billing cycle after cancellation.
Further actions and useful links
- Visit mgmplus.com to review account settings: MGM+/Epix.
- Apple subscriptions help: Apple support - manage subscriptions.
- Google Play subscriptions help: Google Play - cancel subscriptions.
- Amazon Prime Video Channels help: Amazon help.
Address
Corporate mailing address
EPIX Entertainment LLC
260 Madison Ave, New York, New York 10016, United States
Notes about mailing
There is no dedicated New Zealand postal cancellation address; U.S. corporate addresses are primary physical contacts.
For account changes, use your subscription platform’s online account tools first before sending any mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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