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Cancel Tennis Tv: Easy Method
What is Tennis Tv
Service overview
Tennis TV is the official streaming service for ATP tennis, offering live matches, highlights and on-demand replays.
It is operated by ATP Media Operations Ltd and is available via web, mobile apps and third-party app stores.
How it is delivered
Subscriptions can be purchased directly on the Tennis TV website or in-app through stores such as Apple App Store, Google Play, Amazon and Roku.
The purchase source determines how you manage and cancel the subscription.
How to cancel Tennis Tv
Cancel if you subscribed on Tennis TV website or app (card / PayPal)
- Log in to Tennis TV and go to My Account → Subscription.
- Click "Cancel Subscription" to stop auto-renewal; you keep access for the paid period.
- Refund is not automatic after cancellation; see refund rules below.
Cancel if you subscribed via an app store (Apple, Google, Amazon, Roku)
- Open the device or store settings where you bought the subscription (e.g. Apple ID subscriptions, Google Play subscriptions).
- Find the Tennis TV subscription and choose "Cancel" or "Manage" as required by that store.
- Tennis TV cannot cancel or amend subscriptions purchased through third-party stores.
What happens when you cancel
Access after cancelling
Cancelling the subscription stops future auto-renewal but does not remove access immediately.
You retain full access for the remainder of the paid billing period after cancellation.
Account and data
Your account and viewing history remain available unless you delete your account explicitly.
Tennis TV’s standard terms govern any data retention and account changes; contact support for specifics.
Will I get a refund?
Cooling-off period and streaming
Under the UK Consumer Contracts Regulations there is a 14-day cooling-off period from the subscription date.
You can receive a full refund within 14 days if you have not started streaming or downloading during that period.
Exceptions and service interruptions
- If you accessed content in the 14-day period you lose the automatic cooling-off refund right under the terms.
- If the service is significantly suspended you may contact [email protected] to discuss a proportionate refund for downtime.
- If you bought via a third-party store, request refunds through that store; Tennis TV cannot issue those refunds.
Tennis Tv plans and pricing
New Zealand in-app pricing
The following prices apply to in-app purchases via the Apple App Store in New Zealand, as listed by Tennis TV sources.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | NZ$21.99 | Monthly | Full Premium access via App Store in-app purchase |
| 6-Month | NZ$129.99 | 6 Months | Full Premium access via App Store in-app purchase |
| Annual | NZ$169.99 | Annual | Full Premium access via App Store in-app purchase |
Your consumer rights in New Zealand
Statutory cooling-off and refunds
Tennis TV applies a 14-day cooling-off right under UK regulations for applicable purchases, but this right is lost if you start streaming.
For non-UK residents, your local consumer protections may also apply; check the store and terms for jurisdiction specifics.
New Zealand specific protections
- New Zealand’s Consumer Guarantees Act and unfair contract term rules may provide extra protections for NZ consumers.
- For advice in New Zealand contact the Citizens Advice Bureau or the Commerce Commission regarding digital services.
Customer experiences
Positive feedback
Some users praise the coverage of ATP matches, good picture clarity and ability to resume playback where paused.
Others highlight strong commentary and overall match availability as benefits.
Negative feedback
Common complaints include stream instability, app crashes, repeated log-ins and missing WTA or specific tournament coverage.
There are also reports of poor customer service and difficulties cancelling or receiving refunds, especially for third-party purchases.
Documentation checklist
Before you cancel
- Have your Tennis TV account email and password ready.
- Confirm whether you purchased directly or via an app store (Apple/Google/Amazon/Roku).
If requesting a refund or dispute
- Keep purchase receipts (email or app store invoice) showing date, price and payment method.
- Record dates and evidence of any service outages or app errors if claiming a proportionate refund.
Common mistakes
Attempting to cancel in the wrong place
A frequent error is trying to cancel on the Tennis TV website when the subscription was bought through the Apple App Store.
If purchased via a store, cancellation and refunds must be handled through that store’s account settings.
Assuming immediate refunds or loss of access
Some users expect an automatic refund after cancelling; refunds are only automatic within limited cooling-off conditions.
Others mistakenly believe cancelling immediately ends access; you keep access until the paid period ends.
Comparative recap
Quick comparison by purchase method
| Topic | Direct purchase (website / Tennis TV app) | App store purchase (Apple / Google / Amazon / Roku) |
|---|---|---|
| How to cancel | Log in → My Account → Subscription → Cancel Subscription. | Cancel via the relevant store subscription settings on your device or account. |
| Who can issue refunds | Tennis TV can consider refunds under its terms; cooling-off rules apply. | The app store handles refunds; Tennis TV cannot issue refunds for these purchases. |
| Cooling-off rights | 14-day right applies if you have not started streaming; otherwise it is lost. | Store policies and local consumer law apply; check the store’s refund policy. |
After cancelling
If you need further help
Contact Tennis TV support via the Help Centre for account issues and cancellation guidance.
Use the support article: How do I cancel my Tennis TV subscription?
Other useful links
- Managing in-app subscriptions: Tennis TV in-app subscriptions
- Terms and conditions including refund rules: Tennis TV Terms & Conditions
- For refunds or service issues: email [email protected].
Address
Registered office
ATP Media Operations Ltd (Tennis TV)
4th Floor, 22-24 Worple Road, London, SW19 4DD, United Kingdom
Notes about postal cancellations
Tennis TV does not provide a New Zealand-specific postal cancellation address; use the registered UK address above if a postal notice is required.
For most users, online or store-based cancellation is faster and recommended.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.