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Cancellation service #1 in New Zealand
Cancel Foxtel Now: Easy Method
What is Foxtel Now
Overview
Foxtel Now is a streaming subscription service that provides live channels and on-demand content through the Foxtel Now platform.
It is managed by Foxtel under terms and conditions that describe billing, cancellation and consumer remedies.
Availability
The publicly available Foxtel Now terms and support pages are focused on Australia, though users in New Zealand may subscribe and use the service where supported.
Specific pricing and some policy details for New Zealand are not provided in Foxtel’s published materials.
How to cancel Foxtel Now
Cancel via Foxtel Now account (web)
- Sign in to your Foxtel Now account on the Foxtel website.
- Find the subscription or account settings section and select the option to cancel your subscription.
- Confirm cancellation when prompted; cancellation will take effect at the end of your current billing period.
- Retain any confirmation emails or screenshots for your records.
Other billing methods and special cases
- App Store / Google Play: Foxtel’s public materials do not state cancellation steps for mobile-store subscriptions. If you subscribed via Apple or Google, cancel through your Apple or Google subscription settings.
- Telstra billing: If billed via Telstra, cancel the billing arrangement through Telstra (for example My Offers or My Telstra). Note that cancelling Telstra billing may stop the payment method but does not automatically cancel the Foxtel Now subscription itself; you must cancel with Foxtel to stop access. Telstra support
What happens when you cancel
Access after cancellation
Cancellation takes effect at the end of your current paid billing period; you retain access until that date.
Foxtel Now does not provide pro‑rata refunds for mid‑period cancellations; service continues until the period ends.
Account and reactivation
You can reactivate your account later using your previous credentials, but eligibility for any free trial may be lost after initial use.
Keep your account details and any cancellation confirmation if you plan to reactivate in the future.
Will I get a refund?
Standard refund policy
Foxtel Now’s terms state there are generally no pro‑rata refunds; service remains active until the end of the current billing period.
For major service failures, Foxtel’s terms reference consumer law remedies which may entitle you to a refund or compensation for the unused portion.
Exceptions and processing
- Major failures or statutory consumer rights may support a refund or compensation; this depends on the circumstances and applicable law.
- Processing times reported by third parties for refunds can vary (commonly 2 - 4 weeks for related services), but there is no Foxtel‑published NZ timeline.
- Installation or setup fees and deposits (where applicable) may be treated separately; check the specific agreement for details.
Foxtel Now plans and pricing
Pricing summary
| Plan | Price (NZD) | Notes |
|---|---|---|
| Standard / Channel Packs | Varies | No verified NZ pricing found; use Foxtel or app store billing for exact amounts. |
| Trials / Promotions | Varies | Trial availability and eligibility may differ by sign-up method and region. |
Notes on pricing
Publicly available pricing information from Foxtel is focused on Australia; verified NZD figures for Foxtel Now were not found.
Check your subscription confirmation, Foxtel account billing page, or the app store receipt for the exact charge in your currency.
Your consumer rights in New Zealand
Applicable New Zealand law
Foxtel’s published terms refer to Australian consumer law; they do not explicitly state New Zealand consumer rights.
New Zealand customers should consider rights under NZ law such as the Consumer Guarantees Act and the Fair Trading Act for remedies and protections.
How to seek redress in NZ
- Document the problem and keep receipts, confirmation emails and screenshots.
- Contact Foxtel support first, then your payment provider (Apple, Google, credit card) if appropriate.
- For unresolved disputes, consult New Zealand consumer resources such as Consumer Protection (MBIE) or Consumer NZ for guidance.
Customer experiences
Positive feedback
Some users report reliable streaming and no problems with service delivery in routine cases.
Positive comments typically highlight seamless viewing and a straightforward experience once set up.
Problems reported
Reviews include complaints about free trials being charged despite cancellation and difficulty obtaining refunds for those charges.
There are multiple reports of slow or unhelpful customer support, disconnected chats, and billing disputes that took months to resolve.
Documentation checklist
What to gather before you cancel
- Account email, username and the last four digits of the payment card used.
- Subscription confirmation emails, billing receipts and screenshots of your subscription page.
- Any chat transcripts, cancellation confirmation screenshots or support reference numbers.
How to prepare your cancellation request
- Decide which channel you used to subscribe (Foxtel web, Apple/Google, Telstra) and follow the matching cancellation route.
- If sending written notice, include your account details, the cancellation request and a preferred contact method; keep a copy.
Common mistakes
Not cancelling through the correct channel
Users often cancel their payment method (for example via Telstra) but do not cancel the Foxtel subscription itself, so access can continue.
If you subscribed via Apple or Google, cancelling only with Foxtel may not stop the mobile-store recurring charge.
Assuming automatic refunds or prorata credits
Assuming you will receive a pro‑rata refund after mid‑period cancellation is a common error; Foxtel’s terms do not provide pro‑rata refunds as standard.
If you believe a major failure or statutory right applies, raise this explicitly with support and document the problem.
Comparative recap
Quick comparison of cancellation routes
| Action | Web (Foxtel Now) | App Store / Google Play | Telstra billing |
|---|---|---|---|
| How to cancel | Cancel in your Foxtel Now account on the Foxtel website | Cancel via Apple or Google subscription management | Cancel billing via Telstra portal (My Offers / My Telstra) |
| Effect on access | Access continues until end of paid period | Access depends on store cancellation timing; check store receipt | Cancelling billing may not cancel the Foxtel Now account - must also cancel with Foxtel |
| Refund likelihood | No pro‑rata refunds as standard; exceptions for major failures | Follow store refund policies for app charges | Payment stops but subscription may remain active; refunds depend on provider terms |
Key takeaways
Always cancel with the provider that manages the recurring charge (Foxtel, Apple, Google or Telstra) and keep confirmation.
Expect access until the period end and be prepared that pro‑rata refunds are not routine; document issues for dispute resolution.
After cancelling
What to check immediately
- Save cancellation confirmation, screenshots and any reference numbers.
- Monitor your bank or card statements for any unexpected charges after cancellation.
Helpful links and next steps
Foxtel Now terms and cancellation support: Foxtel Now terms.
If billed via Telstra, see Telstra support: Telstra - Foxtel Now support.
Address
Postal address for correspondence
Foxtel, Attn: Customer Service
5 Thomas Holt Drive, North Ryde NSW 2113, Australia
How to use this address
- Send a signed cancellation letter if you prefer postal confirmation; include your account email, name and request to cancel.
- Keep a copy and send by tracked post where possible; follow up with Foxtel support if you do not receive confirmation.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.