Cancel Now (Now Tv): Easy Method

What is Now (Now Tv)

Service overview

Now (Now Tv) is an online streaming membership service offering pay-monthly access to TV channels, viewing add-ons and sometimes devices.

How it’s offered in New Zealand

In New Zealand, Now operates under local terms and customer support arrangements handled by Now New Zealand Limited.

How to cancel Now (Now Tv)

Cancel via the NOW website (web)

• Sign in at nowtv.com.
• Go to your membership or account settings and choose to cancel any monthly membership before the next access period begins.
• Confirm cancellation; access continues until the end of the paid period and the membership will not renew. (See Terms §8.2 - 8.3)

Cancel via mobile app stores

• iOS (App Store): Open Apple ID > Subscriptions and cancel the NOW subscription there; deleting the app does not stop billing. See guidance: techsith.com.
• Android (Google Play): Open Google Play > Profile > Payments & subscriptions > Subscriptions > NOW and cancel; confirm the cancellation date. See guidance: techsith.com.

What happens when you cancel

Access after cancellation

If you cancel a monthly web membership, you retain access until the end of the paid period.

The membership will not auto-renew after the paid period ends. Save any watchlists or downloads before access ends.

Data and account retention

Your account details and settings may be retained under NOW’s policies; check account settings for options to delete personal data.

If you cancel via an app store, the store manages billing and access end dates - verify the cancellation date in the store.

Will I get a refund?

14-day cooling-off (web sign-ups)

For web sign-ups, you generally have up to 14 days from purchase (or receipt of terms) to cancel and receive a full refund, unless you waived that right at sign-up. (Terms §13.1 - 13.3)

Refund processing and exceptions

• NOW must refund you without undue delay and no later than 14 days after cancellation, using your original payment method unless otherwise agreed. (Terms §13.5)
• Certain membership types, voucher redemptions or device purchases may have different rules or may waive the right to cancel. Check the specific terms for your purchase. (Terms §8.2, §13.2 - 13.5)

Now (Now Tv) plans and pricing

Pricing availability

No verified NZD pricing for a service named “Now” or “Now TV” in New Zealand was found for 2024/2025.

Where specific plan pricing is not available, the table below uses a placeholder.

Plan table

Your consumer rights in New Zealand

Consumer Guarantees Act

Under the Consumer Guarantees Act 1993, services must meet acceptable quality, be fit for purpose and match their description.

Suppliers cannot contract out of these rights; “no refunds” clauses may be unenforceable if services fail guarantees. See overview: Wikipedia.

Fair Trading Act and remedies

The Fair Trading Act 1986 protects against misleading or deceptive conduct, including unclear or hidden minimum terms in promotions.

If a digital service is faulty or not as advertised, providers must offer remedies such as a refund or replacement; escalate unresolved disputes via Citizens Advice Bureau or the Disputes Tribunal. See guidance: New Zealand consumer protection.

Customer experiences

Positive reports

Some users report quick, smooth cancellations within the 14-day cooling-off period via live chat, including prompt partial refunds and confirmation emails.

Example: a positive Trustpilot account noted receipt of confirmation and refund within hours. Trustpilot.

Negative reports

Many reviews report recurring charges after cancellation requests and difficulty getting responsive customer service, sometimes requiring bank intervention.

Other frequent complaints include misleading promotions, unexpected minimum terms, buffering/poor app performance, and bot-driven support. See user feedback: Trustpilot.

Documentation checklist

What to gather before cancelling

• Account email and password used to sign up for NOW.
• Order confirmation number or receipt (if available).
• Payment method details and date of last charge.

What to keep after cancelling

• Cancellation confirmation (email or screenshot) showing end date and refund details.
• Records of any chat transcripts, complaint reference numbers or bank correspondence.

Common mistakes

Assuming deleting the app cancels billing

Deleting the NOW app does not stop subscription billing for App Store or Google Play sign-ups.

Always cancel via the Apple or Google Play subscriptions settings to stop future charges.

Missing the cooling-off window or waiver

Assuming you can always get a refund can be risky; web sign-ups have a 14-day cooling-off but you may have waived the right at sign-up.

Check your purchase confirmation and NOW’s terms to confirm your eligibility for a refund.

Comparative recap

Cancellation methods compared

After cancelling

What to check immediately

• Save or screenshot any cancellation confirmation showing the end date and refund details.
• Monitor your bank or card statement for any unexpected charges after the cancellation date.

Where to get help and escalate

• NOW terms and contact info: NOW Terms.
• Guides for cancelling via app stores: techsith.com.
• If unresolved, seek help via New Zealand consumer resources: consumerprotection.govt.nz.

Address

Mailing address

NOW New Zealand Limited

PO Box 3033, Hawke's Bay Mail Centre, Napier 4142, New Zealand

Keep this for your records

If you need to send written correspondence or returns related to device purchases, use the postal address above and retain proof of postage.