Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Horse & Country Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Horse & Country Tv: Easy Method
What is Horse & Country Tv
Service overview
Horse & Country TV (H&C) is a streaming service focused on equestrian sports, shows and lifestyle content.
It is available via the H&C app, web browsers and through platform partners such as Google Play, Apple, Roku and Amazon.
Who it serves
The service targets horse enthusiasts and offers tiered plans including monthly and annual subscriptions.
Content access and billing can vary by purchase channel (in‑app, web, or third‑party stores).
How to cancel Horse & Country Tv
Cancel on the web (recommended)
- Log into your account at Horse & Country TV.
- Go to Account → Billing & Payments → click "Cancel Subscription" and follow the prompts.
- See the support article for full guidance: How do I cancel my subscription?
Cancel via platform stores
- Google Play (Android device): Open Google Play Store app → tap profile icon → Payments & subscriptions → Subscriptions → select Horse & Country → Cancel subscription.
- Google Play on computer: Go to play.google.com → profile → Payments & subscriptions → Subscriptions → select subscription → Manage → Cancel Subscription.
- Apple (iPhone/iPad or iTunes): Open Settings → tap your name → Subscriptions → select the subscription → Cancel Subscription. Or via iTunes on a computer: Account → View My Account → Manage Subscriptions → Cancel.
- Roku: On your Roku device highlight the channel → press * (Star) → choose Manage subscription → Cancel subscription. Or via my.roku.com → Manage your subscriptions → Unsubscribe.
- Amazon: Go to Your Memberships and Subscriptions → select H&C+ Settings → Turn off auto‑renewal.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of your current paid period.
You will not lose immediate access unless the provider states otherwise at the point of cancellation.
Billing and renewal
Auto‑renewal is turned off at cancellation; no further charges should occur from that subscription after the paid period ends.
If charged after cancellation, check which store billed you (Google, Apple, Roku, Amazon or H&C web) before contacting support or your bank.
Data and account
Your account data and profile typically remain unless you request deletion via support.
Keep screenshots of cancellation confirmations and receipts until you are sure charges have stopped.
Will I get a refund?
Official refund policy
H&C's terms state there is a statutory right to withdraw within 14 days of signing up, but accessing digital content will forfeit that right.
The service also states there are no refunds for unused periods after cancellation; access continues to the end of the paid period.
Exceptions and provider cancellations
- If Horse & Country cancels your agreement, you may either retain access until the end of the paid period or receive a refund for the remaining unused period.
- Refunds for third‑party purchases (Google, Apple, Roku, Amazon) must usually be requested via the store that processed the payment.
Practical steps if you believe you qualify
- Request a refund through the channel you paid with (store or H&C web support).
- Keep evidence of service faults (screenshots, error messages, communication) to support your claim.
- If unresolved, you can seek complaint channels in New Zealand (see consumer rights section).
Horse & Country Tv plans and pricing
NZ pricing summary
Below are New Zealand in‑app prices found in the Apple App Store and H&C listings for NZ customers.
Website prices may display USD; use your store's local price at purchase.
Plan table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Horse and Country (one-time) | NZ$10.99 | One-time purchase | Access content via Horse & Country TV app |
| H&C+ Monthly | NZ$29.99 | Monthly | Full H&C+ access via app |
| H&C+ Annual | NZ$229.99 | Annual | Full H&C+ access via app - annual billing |
| H&C+ Gold Monthly | NZ$45.99 | Monthly | H&C+ plus Gold tier features via app |
Your consumer rights in New Zealand
Rights overview
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), consumers are entitled to clear information and fair contract terms.
Businesses must not engage in misleading or deceptive conduct.
Digital content and cooling-off
H&C's terms reference a 14‑day digital cooling‑off right; however, the application of EU‑style digital cooling‑off in NZ is not identical.
H&C's clause that accessing digital content forfeits the 14‑day refund right may be at odds with local consumer expectations; seek advice if in doubt.
Where to get help in NZ
- Contact H&C support first with evidence of the issue and cancellation attempts.
- If unresolved, you can raise a complaint with Consumer Protection or seek free advice from Citizens Advice Bureau in New Zealand.
- Consider your bank/card provider if unauthorised charges continue after cancellation.
Customer experiences
Common negative reports
Many New Zealand users report difficulties cancelling despite confirmation and continued charges.
Complaints include unclear terms about rolling notice periods, poor customer service and app glitches that left customers unable to use the service while still being billed.
Availability of positive feedback
No clearly positive Trustpilot reviews were found specifically for the New Zealand context in the verified data.
Some users may still have satisfactory experiences depending on purchase channel and support interactions.
Practical takeaway
- Always confirm the billing source (H&C web vs app store) and keep cancellation receipts.
- If problems persist, escalate to your store (Apple/Google/Roku/Amazon) or your bank for disputed charges.
Documentation checklist
Records to keep before and after cancelling
- Account email and username used for the subscription.
- Order number or receipt showing the original purchase.
- Screenshot or PDF of cancellation confirmation and date/time.
- Payment statements showing recurring charges (bank or card statements).
- Evidence of faults or inability to use the service (screenshots, error messages).
- Note which platform was used to subscribe (Web, Apple, Google Play, Roku, Amazon).
Why these documents help
These items speed up support interactions and strengthen any refund or dispute claims.
They are also useful if you need to involve your bank or a consumer protection agency.
Common mistakes
Assuming one cancellation method fits all
Users often try to cancel on the H&C website when their subscription was billed through Apple or Google Play.
This can leave the subscription active and charges continuing from the store.
Not keeping confirmation evidence
Some customers do cancel but do not save the confirmation. Without proof, disputes are harder to resolve.
Always capture screenshots or save emails showing cancellation and the end date of access.
Waiting to act until after a charge
Delaying cancellation until after a renewal can mean paying for another period that you may not use.
Set a calendar reminder a few days before renewal to review and cancel if needed.
Comparative recap
Quick comparison
| Plan | Billing frequency | How to cancel | Refunds for unused period |
|---|---|---|---|
| Horse and Country (one-time) | One-time | Cancel not applicable; single purchase. For issues contact support. | No refunds generally unless H&C cancels or fault shown. |
| H&C+ Monthly | Monthly | Cancel via web account or the store used to subscribe (Apple/Google/Roku/Amazon). | No refund for unused period; access runs to period end. |
| H&C+ Annual | Annually | Cancel via account or store; check annual notice/rolling terms at sign up. | No refund for unused period unless H&C cancels. |
| H&C+ Gold Monthly | Monthly | Cancel via account or the relevant app store. | No refund for unused period; exceptions if provider cancels. |
After cancelling
Follow-up actions
- Save cancellation confirmation and note your final access date.
- Monitor bank/card statements for any unexpected charges over the next billing cycle.
- If charged after cancellation, contact the billing store (Apple/Google/Amazon/Roku) and H&C support with your documentation.
Useful links
- H&C cancellation support article: How do I cancel my subscription?
- H&C legal & refund terms: Terms & Legal
- Google Play subscriptions: play.google.com
- Roku manage subscriptions: my.roku.com
Address
Corporate contact (AU entity)
H&C TV Pty Ltd
PO Box 3875, Parramatta, NSW 2124, Australia
Notes for New Zealand subscribers
Horse & Country does not publish a New Zealand‑specific cancellation mailing address; cancellations are handled online or via the store used to purchase.
If you need written correspondence, use the above postal address and state your subscription details and request.
Similar cancellation services
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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