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Cancel ITV HUB
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I hereby notify you of my decision to terminate the contract relating to the Itv Hub service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Itv Hub: Easy Method
What is Itv Hub
Service overview
Itv Hub (now ITVX) is the streaming platform for ITV programming offering both a free ad-supported tier and a paid Premium (ad-free) tier.
The service provides live and on-demand access to ITV content, downloads, and additional content such as BritBox for Premium subscribers.
Who this guide is for
This guide explains how to cancel from New Zealand, what to expect about access and refunds, and your local consumer rights.
It covers direct ITVX subscriptions and subscriptions bought through third parties (Apple App Store / Google Play).
How to cancel Itv Hub
Cancel via the web (ITVX Premium service)
- Sign in to your ITVX account on the ITVX website.
- Go to Account or Membership settings and choose Cancel subscription.
- Follow on-screen steps to confirm cancellation before the next billing date.
Cancel via third-party stores and by post
- If you subscribed using the Apple App Store or Google Play, cancel via your Apple ID / Google Play subscription settings - ITV cannot cancel these for you.
- ITV’s terms also allow cancellation by post. To cancel by post send a written request to: ITV Consumer Limited, Viewer Services, Gas Street, Birmingham B1 2JT, United Kingdom.
- Include your account email, subscription details, and a clear instruction to cancel. Keep a copy or proof of posting.
What happens when you cancel
Access after cancelling
When you cancel a paid ITVX subscription, access continues until the end of the current paid period or free trial.
After that date your access to Premium features (ad-free, downloads, BritBox) ends and your account reverts to the free, ad-supported tier if applicable.
Renewal and account data
Auto-renewal stops at the end of the current billing period once cancellation is confirmed.
Your account data (watch history, downloads) may remain according to ITV’s privacy policy; contact ITV for data-deletion requests.
Will I get a refund?
Standard refund policy
ITV does not offer refunds for the current paid subscription period if you cancel before it ends.
Cancel early and you will retain access until the period expires, but no pro-rata refund is provided.
Exceptions and third-party purchases
- There is a UK-style 14-day right to withdraw if you have not started watching content; you must complete the withdrawal form to exercise this right.
- If you have started watching content, that 14-day withdrawal right is lost for that purchase.
- Subscriptions bought via Apple App Store or Google Play follow the store’s refund rules - contact Apple or Google for refunds.
Itv Hub plans and pricing
Pricing summary
Below are the common ITVX plans and converted prices for New Zealand shown for comparison.
Prices may change; always check your account or the ITVX site for current local pricing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Monthly (Premium / ad-free) | NZ$12.87 | Monthly | Ad-free, full ITVX content, downloads, BritBox content |
| Annual (Premium / ad-free) | NZ$128.94 | Annual | Ad-free, full ITVX content, downloads, BritBox content |
| Free (with ads) | NZ$0 | Free tier | Ad-supported access to basic ITVX content |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand consumer law (for example the Consumer Guarantees Act), digital services must be of acceptable quality and fit for purpose.
If the service is faulty you may be entitled to a remedy such as repair, replacement, or refund under those laws.
Right to withdraw and local differences
The UK-style 14-day right to withdraw is not automatic under NZ law; it is a contractual right ITV may offer as above.
For problems with quality or performance in New Zealand, raise the issue with ITV first; if unresolved you can seek remedies through NZ consumer protection channels.
Customer experiences
Positive reports
Some customers report quick, helpful customer service resolving billing issues such as duplicate charges and receiving refunds for those duplicate charges.
Negative reports
Other users report app instability: slow performance, crashes, freezing (particularly around ad breaks), and difficulty resuming programmes.
Frequent or heavy advertising and navigation clunkiness are commonly cited frustrations affecting the viewing experience.
Documentation checklist
Essential documents to have
- Account email and username used to subscribe.
- Subscription confirmation or receipt showing plan and billing dates.
- Proof of payment (bank/credit card statement) if disputing a charge.
Useful additional items
- Copies of any correspondence with ITV support.
- Proof of posting if you cancel by post (parcel receipt or registered post slip).
- Details of the device/store (Apple ID or Google Play account) if subscription was through a third party.
Common mistakes
Assuming immediate termination
Many assume cancellation ends access immediately; in fact cancellation prevents future billing but access usually continues until the period ends.
Wrong cancellation route
Attempting to cancel a subscription made through Apple or Google via ITV will not work; those subscriptions must be managed in the relevant app store.
Also, failing to provide identifying account details in a posted cancellation can delay processing - include your account email and subscription details.
Comparative recap
Feature comparison
Quick table comparing core aspects of the plans and cancellation/refund expectations for easy reference.
| Feature | Premium (Monthly / Annual) | Free tier | Third-party store subs |
|---|---|---|---|
| Price (NZD) | NZ$12.87 / NZ$128.94 | NZ$0 | Varies (charged by Apple/Google) |
| Ads | No | Yes | Depends on plan (usually mirrors ITVX) |
| Downloads | Yes | No | Depends on subscription type |
| Cancellation method | ITVX account or post | Not applicable | Manage through Apple/Google |
| Refunds | No refund for current period; 14-day withdrawal if unused | Not applicable | Subject to store refund policy |
After cancelling
Check your account and billing
Confirm cancellation in your ITVX account and check your payment method for the next billing date to ensure no further charges occur.
Useful links and support
ITV help pages and account support can be found on the ITVX site: https://www.itv.com.
For App Store or Google Play subscriptions use Apple/Google support pages to manage subscriptions and request refunds.
Address
Postal address for cancellations
ITV Consumer Limited
Viewer Services
Gas Street
Birmingham B1 2JT
United Kingdom
Notes about the address
There is no specific New Zealand ITV address in ITV’s terms; use the UK address above if you choose to cancel by post.
When posting, include clear account details and keep proof of posting for your records.