Cancel Epix: Easy Method

What is Epix

Overview

Epix, now also known as MGM+, is a subscription streaming service offering films, series and original programming.

The service is available through multiple platforms and through channel partners rather than a single global storefront.

Content and availability

Content includes movies, TV shows and some original titles that vary by territory and platform.

Availability and features depend on how you subscribed (directly via the MGM+/Epix app or through third-party platforms).

How to cancel Epix

General rule

You must cancel Epix through the same platform you used to subscribe.

This may be the MGM+/Epix website/app, Apple App Store, Google Play, Amazon Prime Video Channels, Roku, or your TV/cable provider.

Step-by-step by platform

• Apple (iOS): Go to Settings → Your Name → Subscriptions → Epix/MGM+ → Cancel Subscription. Confirm when prompted. Source
• Google Play (Android): Open the Play Store → Profile → Payments & subscriptions → Subscriptions → Epix/MGM+ → Cancel subscription. Confirm. Source
• Amazon Prime Video Channels: Visit Amazon.com → Accounts & Lists → Memberships & Subscriptions (or Manage Your Prime Video Channels) → find Epix channel → Cancel. Source
• Roku: Manage via my.roku.com → Manage subscriptions → MGM+ → Cancel. Source
• MGM+/Epix website/app: Log in at mgmplus.com → Account → Subscription → Cancel. Note that the website/app may not always manage cancellations for third‑party subscriptions. Source

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access until the end of your paid billing cycle.

Access termination timing can depend on the platform you used to subscribe.

Renewal and billing

Cancelling prevents future renewals but does not usually reverse charges already processed for the current period.

If you cancel after a renewal, the payment for that period is normally retained by the provider.

Account and data

Your account remains active for signed-in features until access expires, but saved preferences and history may persist per platform policies.

Check the platform’s account settings for details on data retention and deletion.

Will I get a refund?

Epix refund policy

Epix generally does not offer prorated or partial-month refunds; you retain access until the end of the paid billing cycle. Source

Cancelling after the billing date does not trigger a refund even if done immediately after renewal. Source

Exceptions and platform rules

• Some platforms (Apple, Google, Amazon, Roku) may have their own refund processes; outcomes depend on that platform’s policies.
• Some sources note cancellations may take effect immediately but refunds for the active period are typically not issued. Source
• Trial or promotional refunds are often refused according to user reports; check the platform’s trial terms before subscribing. Source

Epix plans and pricing

Available plans

Plan availability and price vary by country and by the subscribing platform.

If you subscribed through a channel (Amazon, Roku, etc.), the channel price may differ from the MGM+/Epix direct price.

How pricing varies

Because no definitive pricing data is provided here, listed prices vary by platform and market.

Check your subscription source for the exact amount charged to your account.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand’s Consumer Guarantees Act 1993, consumers are protected for services that must be provided with reasonable care and skill. Source

Businesses cannot contract out of these rights, and unfair 'no refunds' clauses may be unenforceable where the service fails to meet reasonable standards.

How this may apply to Epix

If a service repeatedly fails (for example, cannot be streamed as promised) you may have recourse under the CGA despite a stated no-refund policy.

Seek advice from consumer protection bodies in New Zealand if you believe CGA rights apply to your case.

Customer experiences

Positive feedback

Some users report good content and enjoyable shows available on the service.

Positive comments typically focus on the selection of movies and certain series. Source

Negative feedback

Numerous complaints include being billed after cancelling and difficulty contacting support or obtaining refunds. Source

Other frequent issues are unauthorized charges, cancellations not processed correctly, and poor customer service response. Source

Documentation checklist

What to gather

• Subscription confirmation or receipt showing date, amount and billing platform.
• Account email and username used to subscribe.
• Screenshots of subscription settings showing the cancellation option or current status.

Who to contact and evidence to keep

• Keep records of cancellation attempts (dates, times, confirmation screens or emails).
• If contacting support, save copies of chat transcripts, reference numbers and any follow-up emails.

Common mistakes

Canceling on the wrong platform

Many users attempt to cancel on the MGM+/Epix website when their subscription is billed through Apple, Google or a channel partner.

This results in the subscription continuing and further charges because the platform still controls billing.

Timing and refund misunderstandings

Some users expect prorated refunds or immediate refunds after cancelling; Epix generally does not provide prorated refunds.

Cancelling right after renewal does not guarantee any refund for the current billing period, and users often miss this point.

Comparative recap

Quick comparison

The key point across platforms is: cancel where you subscribed, and expect no prorated refund from Epix itself.

Platform-specific refund outcomes depend on Apple, Google, Amazon, Roku or your TV provider policies.

Notes

If you need a refund or a billing dispute, begin with the billing platform’s help centre and keep evidence of charges and cancellation attempts.

Escalate to consumer protection if you believe your consumer rights under New Zealand law have been breached.

After cancelling

What to check

Confirm you received a cancellation confirmation email or screen and retain it for your records.

Monitor your payment method for unexpected charges for at least one billing cycle after cancellation.

Further actions and useful links

• Visit mgmplus.com to review account settings: MGM+/Epix.
• Apple subscriptions help: Apple support - manage subscriptions.
• Google Play subscriptions help: Google Play - cancel subscriptions.
• Amazon Prime Video Channels help: Amazon help.

Address

Corporate mailing address

EPIX Entertainment LLC

260 Madison Ave, New York, New York 10016, United States

Notes about mailing

There is no dedicated New Zealand postal cancellation address; U.S. corporate addresses are primary physical contacts.

For account changes, use your subscription platform’s online account tools first before sending any mail.