Cancel Nhl Tv: Easy Method

What is Nhl Tv

Overview

NHL TV is the NHL's out-of-market streaming service historically offering live and on-demand NHL games.

In New Zealand, NHL live coverage is available via the ESPN hub integrated into Disney+ from March 2025 rather than a standalone NHL.TV app.

Service scope

The service includes live games, full-game replays and highlights depending on regional rights and blackout rules.

Access and billing depend on how you subscribed: directly on NHL.com, via an in-app purchase, or through a partner platform.

How to cancel Nhl Tv

Cancel via NHL.com (web)

• Sign in at NHL.com.
• Go to My Account or Account Settings and follow the cancellation instructions.
• If you cannot cancel online, email customersupport@web.nhl.com for support.
• Note: cancellations take effect at the end of the current billing period and NHL typically does not prorate refunds.

Cancel via in-app purchase stores

• If you subscribed on iOS, cancel through the App Store (Subscription settings in your Apple ID).
• If you subscribed on Android, cancel through Google Play (Subscriptions in your Google account).
• For Android TV, Fire TV or other platform stores, follow that store's subscription management and refund processes.
• Refunds for in-app purchases must be requested from the applicable app store per their policies.

What happens when you cancel

Access and timing

When you cancel a subscription purchased on NHL.com, your cancellation typically remains active until the end of the current billing cycle.

You will retain access through that paid period unless otherwise specified by the provider.

Data and renewals

Automatic renewals stop after cancellation at the end of the billing period; you must re-subscribe to regain service later.

Account data (profile, watch history) may remain associated with your account per NHL's data and privacy policies.

Will I get a refund?

NHL refund policy

NHL generally does not refund or prorate subscriptions once a billing period has begun, except where required by law.

There is a specific five (5) day cancellation/refund right for initial subscriptions and for automatic renewals per NHL Terms.

Store refunds and legal exceptions

• In-app purchase refunds must be requested from the App Store or Google Play, according to their rules.
• Statutory consumer rights may require a refund in certain circumstances under New Zealand law.
• If you cancel within the five-day period after a new subscription or automatic renewal, you may be eligible for a refund of the subscription price.

Nhl Tv plans and pricing

Available plans in New Zealand

In New Zealand, NHL games are available via Disney+'s ESPN hub rather than a dedicated NHL.TV plan.

Below are the Disney+ plans that include ESPN live NHL coverage.

Your consumer rights in New Zealand

Statutory protections

Digital purchases and subscriptions in New Zealand are protected by consumer law and statutory guarantees.

You retain legal rights even when buying through app stores; providers and stores must comply with applicable consumer protections.

Cooling-off and refunds

• Cooling-off periods (such as a 14-day period in some jurisdictions) may apply unless the service was fully consumed.
• If you used the service immediately (for example, watched content), your right to cancel for a full refund may be limited.
• If the service is faulty or not as described, you can seek remedies under New Zealand consumer law.

Customer experiences

Positive reports

Some users report satisfactory experiences when streams work reliably and value the service for live games and replays.

Positive feedback typically references content availability and willingness to pay when the product functions as expected.

Negative reports

Common complaints include app crashes, freezing playback, duplicate billing and difficulties obtaining refunds or support.

Users have reported problems canceling or being unable to watch despite an active subscription; some found app-store refund requests necessary.

Documentation checklist

What to gather before contacting support

• Account email and username used to subscribe.
• Order number or transaction ID from the receipt or bank statement.
• Subscription start date and billing cycle information.
• Device details (model, OS version) and app version if relevant.
• Screenshots of errors, billing charges or cancellation attempts.

Where to present evidence

• Attach receipts and screenshots when emailing customersupport@web.nhl.com.
• For in-app purchases, have the App Store or Google Play transaction ID ready when requesting a refund from the store.

Common mistakes

Trying the wrong cancellation route

Example: attempting to cancel an App Store subscription from the NHL website instead of through Apple subscriptions.

Always cancel through the platform where the payment was processed - NHL.com for direct subscriptions, the relevant app store for in-app purchases.

Assuming immediate refunds or loss of access

Example: expecting an immediate prorated refund and loss of access; NHL generally stops renewal but leaves access until the period ends and rarely prorates.

Also avoid not keeping confirmation emails or screenshots - lack of proof makes disputes harder to resolve.

Comparative recap

How cancellation methods compare

The table below summarizes cancellation method, refund likelihood and key notes for each route.

After cancelling

Next steps

Confirm cancellation by checking your account page and saving any confirmation emails or screenshots.

Monitor your bank statement for any unexpected charges after cancellation and keep records for disputes.

Helpful links and contacts

• NHL official site - account and subscription settings.
• customersupport@web.nhl.com - NHL customer support email.
• Apple subscriptions and refunds - App Store help.
• Google Play subscriptions and refunds - Google Play help.
• Consumer Protection (New Zealand) - your local consumer rights and guidance.

Address

Postal address for correspondence

NHL TV, Medienallee 26, 85774 Unterföhring, Germany

Notes about postal contact

Cancellation is typically processed online or via support email; no New Zealand - specific postal address was located.

Use postal mail only if requested by NHL or for formal written complaints, and keep proof of postage.