Cancel NOW online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Now service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Now: Easy Method
What is Now
Service overview
Now (operating in New Zealand as NOW New Zealand Limited) offers streaming services and related broadband/equipment products under the NOW/Now TV family of services.
Offerings typically include content subscriptions and device sales; exact product range and availability can vary by market and platform.
Provider identity
The New Zealand operation is registered as NOW New Zealand Limited and handles local account support, billing and disconnections.
For support and account actions the provider uses a New Zealand help page and local contact processes where available.
How to cancel Now
Web and phone cancellation (nownz.co.nz broadband)
- Call Now NZ to request cancellation; the policy requires 5 days’ notice before disconnection.
- Ask the agent to confirm your final bill date and the disconnection date on record.
- Record the time, date, agent name and any confirmation/reference number for your records.
- Reference: nownz.co.nz support page.
App Store / Google Play subscriptions
- Subscriptions purchased through Apple or Google are usually managed through your Apple ID or Google Play account.
- Cancel via the App Store / Google Play subscription settings; NOW Help Center does not cover platform-managed cancellations.
- If uncertain, check Apple/Google support pages for step-by-step cancellation instructions and refund policies.
Cancel by post
- Send a signed cancellation letter including account name, account number, contact details and preferred disconnection date to the postal address below.
- Use tracked postage and keep proof of posting; allow extra time beyond the 5 days to ensure receipt and processing.
What happens when you cancel
Service access and disconnection
When you cancel, Now NZ will arrange disconnection and set a final bill date based on their 5 days’ notice policy for web/broadband cancellations.
Access to services typically continues until the disconnection date; automatic renewals should stop after cancellation is processed.
Final billing and charges
You should receive a final bill showing outstanding charges and any final pro‑rated amounts for the billing period.
If charges appear after confirmed cancellation, retain proof and dispute them promptly with Now NZ and your payment provider.
Equipment and personal data
Return any rented equipment as instructed to avoid additional fees; keep receipts for returns and communications about equipment handling.
Download or save any personal data you need before service disconnection; policies on data retention are not detailed on the NZ help page.
Will I get a refund?
Cooling-off and equipment refunds
For device/equipment purchases under global NOW/Now TV terms, a 14-day cooling-off period typically applies for a full refund if canceled within 14 days of purchase or delivery.
Reference for device cooling-off: nowtv.com terms.
Streaming subscription refunds
Streaming/content subscription refunds are generally not available in advance; refunds are rare and handled at the provider’s discretion.
Check the platform used to purchase (NOW direct, Apple, Google) and the applicable terms. See: subscription terms.
Exceptions and disputes
- If you believe you were mis‑charged or the service failed to meet reasonable standards, keep evidence and request a refund or correction.
- Under New Zealand consumer law, certain 'no refunds' clauses may not be enforceable - see the consumer rights section below.
Now plans and pricing
Overview of plan categories
Publicly available detailed NZ pricing is limited on the NOW NZ help pages. Plans vary by product, platform and promotions.
Below is a simple table reflecting the available plan categories; specific prices vary by plan, market and promotional offers.
| Plan / Product | Price | Notes |
|---|---|---|
| Broadband (nownz.co.nz broadband) | Varies | Call support for plan-specific pricing and contract terms. |
| Streaming subscriptions (App Store / Google Play) | Varies | Managed by Apple/Google for platform purchases; check your subscription page. |
| Equipment / Device purchases | Varies | Subject to 14‑day cooling-off for eligible device sales per global terms. |
Your consumer rights in New Zealand
Key protections under NZ law
Consumers in New Zealand are protected by the Consumer Guarantees Act 1993 for services and goods, which provides remedies where services fail to meet acceptable standards.
Contract terms cannot legally exclude certain CGA rights such as the right to a remedy for faulty or misrepresented services.
Available remedies
- Repair, replacement or refund may be available when services or goods do not meet consumer guarantees.
- If a provider refuses a lawful remedy, you may escalate the matter to consumer protection authorities or dispute through your payment provider.
Further information
For general information on the Act see: Consumer Guarantees Act 1993 (summary).
Consult an official government consumer advice site for step‑by‑step guidance specific to your issue.
Customer experiences
Negative reports and common complaints
Public reviews from New Zealand and broader customer reports indicate frequent complaints about overcharging, mis‑billing and difficulty cancelling.
Users report unhelpful chatbots, hidden fees, misleading promotional terms, and being charged after cancellation in some cases.
Sources include NZ Trustpilot and independent analysis: Trustpilot NZ, independent review, and user reports on Reddit.
Positive feedback
Searchable positive New Zealand consumer reviews are limited; public datasets show fewer positive comments than negative ones.
No significant NZ-specific positive review examples were found in the verified data supplied.
Documentation checklist
Before you cancel
- Account name and number, current billing statements and proof of payment.
- Device purchase receipts (if seeking a cooling-off refund) and any promotional terms noted at sign-up.
When you cancel
- Record date/time of cancellation, agent name, and any confirmation or reference number.
- Save chat transcripts, screenshots of cancellation confirmations, and proof of posted letters or returns.
- Request a final bill in writing and keep evidence of the date you were told service would end.
Common mistakes
Assuming "no contract" means no minimum term
Some users report being surprised by hidden minimum terms or promotional commitments despite 'no contract' claims.
Always check the fine print at sign-up and retain screenshots or copies of the offer for later reference.
Relying only on chatbots or single confirmations
Users frequently report chatbots failing to process cancellations or not recording them correctly.
Follow up chatbot interactions with a phone call, postal letter or emailed confirmation and keep records of each contact.
Failing to check platform subscriptions
If you subscribed via Apple or Google, cancelling with Now NZ will not always stop platform renewals; cancel in the platform account too.
Review your App Store / Google Play subscription settings after requesting cancellation from Now NZ.
Comparative recap
Quick comparison table
| Feature | Now (NZ) | Typical competitor practices |
|---|---|---|
| Cancellation process | Call to cancel with 5 days’ notice (web/broadband); platform subs via Apple/Google | Varies - many providers allow online cancellation or shorter notice periods |
| Refunds | 14‑day cooling-off for devices; subscriptions generally non‑refundable | Varies - many competitors offer pro‑rated refunds or clearer refund windows |
| Customer reviews | Mostly negative reports about billing and cancellations | Varies - service quality and billing transparency differ by provider |
| Consumer law | Protected by NZ Consumer Guarantees Act | Same legal protections apply in NZ for all suppliers |
After cancelling
Confirmations to expect and actions to take
Expect a final bill and a disconnection date; verify the final amount and watch your bank/credit card for post‑cancellation charges.
If you are charged after confirmed cancellation, dispute the charge with Now NZ first and with your payment provider if needed.
Helpful links and resources
- Now NZ cancellation support: nownz.co.nz support page
- NOW device terms (cooling‑off reference): nowtv.com terms
- Subscription terms summary: nowplayer.now.com terms
- Consumer Guarantees Act (summary): Consumer Guarantees Act 1993
Address
Postal address for cancellations
Send cancellation letters and supporting documents to the official postal address for NOW New Zealand Limited:
NOW New Zealand Limited PO Box 3033 Hawke’s Bay Mail Centre Napier 4142 New Zealand
Notes about using the postal address
The PO Box is appropriate for cancellations by post; use tracked mail and retain proof of posting and a copy of the cancellation letter.
If you need further contact options, check the NZ support page linked above for any updated local contact details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.