Cancel Starzplay: Easy Method

What is Starzplay

Service overview

Starzplay (also branded Lionsgate+ in some regions) is a subscription video-on-demand service offering movies, series and sports depending on plan.

How it is typically billed

Subscriptions can be started directly via the Starzplay website or app, or through third-party distributors such as the Apple App Store or Google Play.

How to cancel Starzplay

If you subscribed directly with Starzplay

• Sign in to your Starzplay/Lionsgate+ account on the website or in the app.
• Go to Account or Subscription settings and choose Cancel Subscription.
• Follow on-screen prompts to confirm cancellation; you will keep access until the period ends.

If you subscribed via a distributor (App Store, Google Play)

• Open the distributor account used for billing (Apple ID or Google account).
• Find Subscriptions in your account settings and select Starzplay/Lionsgate+.
• Use the platform’s Cancel Subscription option - Starzplay’s site cannot override these external processes.

What happens when you cancel

Access after cancellation

When you cancel, your subscription stops auto-renewal but remains active until the end of the current paid period.

Data, renewal and account status

Starzplay does not usually refund or prorate the remaining period. Your account and viewing history typically remain accessible unless you request deletion.

Will I get a refund?

Standard refund policy

• Starzplay does not normally give refunds, credits, or prorated charges after a billing period has started.
• Cancellations take effect at period end; no partial refunds are provided unless required by law.

14-day cooling-off and exceptions

• Consumers have a statutory right to cancel within 14 days of the first payment and get a full refund if no content was accessed.
• If you agreed to start streaming during the 14-day cooling-off period, you typically lose the right to cancel for a refund.

Starzplay plans and pricing

Summary of available plans

Prices noted below are presented in USD as sourced; amounts may convert to NZD via your store or card provider.

Plan table

Your consumer rights in New Zealand

Cooling-off and refunds

New Zealand consumers likely benefit from a 14-day cooling-off right for digital subscriptions, allowing full refund if no content was accessed and the right is exercised within 14 days of first payment.

Distributor and platform rights

• If you subscribed via the App Store or Google Play, cancellation and refund processes are governed by those platforms.
• Apple and Google provide account pages where you can manage and cancel subscriptions directly.

Customer experiences

Positive reports

Some users report isolated successful resolutions, such as mistaken charges being corrected after contacting support by email.

Negative reports and common themes

Many reviews describe difficulty unsubscribing, delayed or missing refunds, and poor customer service response times.

Other frequent complaints include being charged after cancellation attempts, technical streaming issues, and promotional pricing disputes.

Documentation checklist

What to prepare before contacting Starzplay

• Account email and username used for the subscription.
• Date of first payment and recent billing receipts or bank statements showing charges.
• Proof of cancellation attempts (screenshots, emails, or chat transcripts).

When you contact a distributor

• Have your App Store or Google account details ready if you subscribed via those platforms.
• Collect order IDs or transaction IDs supplied by the platform for quicker handling.

Common mistakes

Not checking the original purchase channel

Many users try to cancel on Starzplay’s site after subscribing through Apple or Google, which does not stop platform billing.

Always confirm whether the charge comes from Starzplay or the App Store/Google Play before cancelling.

Assuming immediate refunds or prorated credits

Expecting a pro rata refund after cancelling mid-period is a frequent mistake; Starzplay generally provides no prorated credits unless law requires it.

If you consumed content during the cooling-off window, you may lose the statutory right to a refund.

Comparative recap

Quick comparison

The table below summarises key practical points to help decide how to cancel and what to expect.

Comparison table

After cancelling

Next steps to confirm cancellation

• Save confirmation emails or screenshots showing cancellation and the period end date.
• Check your bank or card statements in the following billing cycle to verify no further charges.

Useful links

• Starzplay / Lionsgate+ terms & refund information
• Manage subscriptions on Apple (Apple support)
• Manage subscriptions on Google Play (Google support)

Address

Writing to Starzplay

For written correspondence, Starzplay appears to use a London address for international queries.

Postal address

Starzplay

45 Mortimer Street

W1W 8HJ London

United Kingdom