Cancel NOW (NOW TV) online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Now (Now Tv) service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Now (Now Tv): Easy Method
What is Now (Now Tv)
Service overview
Now (Now Tv) is an online streaming membership service offering pay-monthly access to TV channels, viewing add-ons and sometimes devices.
How it’s offered in New Zealand
In New Zealand, Now operates under local terms and customer support arrangements handled by Now New Zealand Limited.
How to cancel Now (Now Tv)
Cancel via the NOW website (web)
- Sign in at nowtv.com.
- Go to your membership or account settings and choose to cancel any monthly membership before the next access period begins.
- Confirm cancellation; access continues until the end of the paid period and the membership will not renew. (See Terms §8.2 - 8.3)
Cancel via mobile app stores
- iOS (App Store): Open Apple ID > Subscriptions and cancel the NOW subscription there; deleting the app does not stop billing. See guidance: techsith.com.
- Android (Google Play): Open Google Play > Profile > Payments & subscriptions > Subscriptions > NOW and cancel; confirm the cancellation date. See guidance: techsith.com.
What happens when you cancel
Access after cancellation
If you cancel a monthly web membership, you retain access until the end of the paid period.
The membership will not auto-renew after the paid period ends. Save any watchlists or downloads before access ends.
Data and account retention
Your account details and settings may be retained under NOW’s policies; check account settings for options to delete personal data.
If you cancel via an app store, the store manages billing and access end dates - verify the cancellation date in the store.
Will I get a refund?
14-day cooling-off (web sign-ups)
For web sign-ups, you generally have up to 14 days from purchase (or receipt of terms) to cancel and receive a full refund, unless you waived that right at sign-up. (Terms §13.1 - 13.3)
Refund processing and exceptions
- NOW must refund you without undue delay and no later than 14 days after cancellation, using your original payment method unless otherwise agreed. (Terms §13.5)
- Certain membership types, voucher redemptions or device purchases may have different rules or may waive the right to cancel. Check the specific terms for your purchase. (Terms §8.2, §13.2 - 13.5)
Now (Now Tv) plans and pricing
Pricing availability
No verified NZD pricing for a service named “Now” or “Now TV” in New Zealand was found for 2024/2025.
Where specific plan pricing is not available, the table below uses a placeholder.
Plan table
| Plan / Item | Price (NZD) | Billing Frequency | Notes |
|---|---|---|---|
| Monthly membership | Varies | Monthly | Cancel before next access period to avoid renewal. |
| Viewing add-ons | Varies | Varies | Some add-ons may have different cancellation or refund rules. |
| Device purchases (NOW devices) | Varies | One-off | Subject to 14-day cooling-off and return/refund procedures. |
Your consumer rights in New Zealand
Consumer Guarantees Act
Under the Consumer Guarantees Act 1993, services must meet acceptable quality, be fit for purpose and match their description.
Suppliers cannot contract out of these rights; “no refunds” clauses may be unenforceable if services fail guarantees. See overview: Wikipedia.
Fair Trading Act and remedies
The Fair Trading Act 1986 protects against misleading or deceptive conduct, including unclear or hidden minimum terms in promotions.
If a digital service is faulty or not as advertised, providers must offer remedies such as a refund or replacement; escalate unresolved disputes via Citizens Advice Bureau or the Disputes Tribunal. See guidance: New Zealand consumer protection.
Customer experiences
Positive reports
Some users report quick, smooth cancellations within the 14-day cooling-off period via live chat, including prompt partial refunds and confirmation emails.
Example: a positive Trustpilot account noted receipt of confirmation and refund within hours. Trustpilot.
Negative reports
Many reviews report recurring charges after cancellation requests and difficulty getting responsive customer service, sometimes requiring bank intervention.
Other frequent complaints include misleading promotions, unexpected minimum terms, buffering/poor app performance, and bot-driven support. See user feedback: Trustpilot.
Documentation checklist
What to gather before cancelling
- Account email and password used to sign up for NOW.
- Order confirmation number or receipt (if available).
- Payment method details and date of last charge.
What to keep after cancelling
- Cancellation confirmation (email or screenshot) showing end date and refund details.
- Records of any chat transcripts, complaint reference numbers or bank correspondence.
Common mistakes
Assuming deleting the app cancels billing
Deleting the NOW app does not stop subscription billing for App Store or Google Play sign-ups.
Always cancel via the Apple or Google Play subscriptions settings to stop future charges.
Missing the cooling-off window or waiver
Assuming you can always get a refund can be risky; web sign-ups have a 14-day cooling-off but you may have waived the right at sign-up.
Check your purchase confirmation and NOW’s terms to confirm your eligibility for a refund.
Comparative recap
Cancellation methods compared
| Method | How to cancel | Refund / Cooling-off | Ease |
|---|---|---|---|
| NOW website (web) | Cancel in account settings at nowtv.com | Eligible for 14-day cooling-off refund in most web sign-ups (check terms). | Generally straightforward but user reports vary. |
| Apple App Store (iOS) | Cancel via Apple ID > Subscriptions (not by deleting app). See: techsith.com | Refunds handled under Apple’s policies; NOW’s 14-day web cooling-off may not apply. | Requires use of Apple subscription settings; be careful to confirm cancellation date. |
| Google Play (Android) | Cancel via Google Play > Profile > Payments & subscriptions > Subscriptions > NOW. See: techsith.com | Refunds handled under Google Play policies; access ends on the cancellation date shown in store. | Manage via Google Play; confirm cancellation and end date. |
After cancelling
What to check immediately
- Save or screenshot any cancellation confirmation showing the end date and refund details.
- Monitor your bank or card statement for any unexpected charges after the cancellation date.
Where to get help and escalate
- NOW terms and contact info: NOW Terms.
- Guides for cancelling via app stores: techsith.com.
- If unresolved, seek help via New Zealand consumer resources: consumerprotection.govt.nz.
Address
Mailing address
NOW New Zealand Limited
PO Box 3033, Hawke's Bay Mail Centre, Napier 4142, New Zealand
Keep this for your records
If you need to send written correspondence or returns related to device purchases, use the postal address above and retain proof of postage.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.