Cancel Philo: Simple Process

What is Philo

Service overview

Philo is a streaming television service focused on entertainment, lifestyle, and cable channels without live local networks or sports.

It offers live TV and on‑demand content through apps and web access, with subscription management via Philo or third‑party stores.

Availability

Philo is primarily offered in the United States and bills in USD; it does not publish a New Zealand (NZD) pricing tier.

Users in New Zealand may access Philo only by using a U.S. account or other workarounds; actual cost depends on currency conversion and payment provider fees.

How to cancel Philo

Cancel directly on the Philo website

• Sign in at philo.com.
• Click your profile avatar, choose Account, then select "Cancel my subscription".
• Follow "Continue to cancellation", choose a reason, and complete cancellation.
• Access continues until the end of your current billing cycle.

Cancel via device stores and platforms

• Apple (iOS / tvOS): On device go to Settings → tap your name → Subscriptions → tap Philo → Cancel Subscription. Access continues until the end of billing cycle.
• Google Play (Android): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Philo: Live and On‑Demand TV → Cancel subscription → select reason and confirm.
• Amazon: Visit amazon.com/appstoresubscriptions, locate Philo subscription and turn off auto‑renewal.
• Roku: Press Home on the Roku remote → highlight the Philo app → press * → Manage subscription → Cancel subscription → Confirm → Done.
• Samsung: Sign in to your Samsung account → Purchase History → Subscriptions tab → Select Philo → Unsubscribe → Confirm.
• Vizio: Sign in to your Vizio account → Subscriptions and Purchases → Update next to Philo → Cancel Subscription → Update Subscription to confirm.

What happens when you cancel

Access and billing

When you cancel, your access to Philo typically continues until the end of the current billing cycle.

Auto‑renewal is stopped so you will not be billed again after that period unless you resubscribe.

Account status and reactivation

Philo account data, preferences, and viewing history are governed by Philo's account policies.

To restore service later, sign back in and resubscribe; contact Philo support if you need account deletion or data questions.

Will I get a refund?

Philo's stated refund policy

Philo's Terms of Service state there are no refunds or credits for any remaining subscription period after cancellation, unless required by law.

If you disagree with a Terms of Service amendment, Philo may provide a pro‑rated refund for unused prepaid fees if contacted within 30 days of the amendment's effective date.

Exceptions and actions

• Legal requirements: New Zealand or other local laws may override Philo's no‑refund policy in some cases.
• Disputed charges or defective service: Contact Philo support and keep records to support any claim for remedy under local consumer law.

Philo plans and pricing

Basic pricing info

Philo does not publish a New Zealand pricing tier; the service is sold in the U.S. in USD.

Example pricing and conversion will vary depending on payment method and currency exchange.

Summary table

Your consumer rights in New Zealand

Cooling‑off and cancellations

Under New Zealand consumer law, online services may provide a voluntary 14‑day cooling‑off period if specified in their terms.

Philo does not state a NZ cooling‑off period in its publicly noted terms; check Philo terms when subscribing.

Refunds and remedies

Philo's "no refunds" clause does not necessarily override New Zealand consumer protections for services that are defective or not as described.

If the service is not fit for purpose, consumers can seek remedies under NZ law; keep evidence and contact consumer protection if needed.

Customer experiences

Positive feedback

• Some users appreciate the channel lineup and value compared with alternatives (example praise for programming vs price).
• Instances of helpful customer service when channels were restored quickly have been reported.
• Reviewers sometimes note reliability and overall good service for the price.

Negative feedback

• Many users report excessive, unskippable advertising and frequent long commercial breaks affecting viewing experience.
• App performance problems such as freezing, buffering, and playback glitches are common complaints.
• Users have reported issues with unexpected charges, refund denials, and cancellation difficulties after trials.

Documentation checklist

What to gather before contacting support

• Account email or username and subscription confirmation or invoice.
• Last four digits of the payment method and billing date or renewal date.
• Device or platform used (e.g., iPhone, Android, Roku, Amazon) and where you purchased the subscription.

Evidence to keep

• Screenshots of billing statements, subscription pages, or errors when cancelling.
• Support emails, chat transcripts, and dates/times of calls or attempted cancellations.

Common mistakes

Canceling in the wrong place

Example: attempting to cancel inside the Philo app when the subscription is billed through Apple or Google Play.

If you subscribed via a third‑party store, you must cancel with that store to stop future billing.

Waiting until the day of renewal

Example: cancelling on the renewal date can risk the charge already processing; cancel at least 24 hours before renewal.

Confirm cancellation and keep a screenshot or confirmation message that auto‑renewal was turned off.

Comparative recap

Quick comparison points

Below is a concise comparison of key customer and policy attributes to help decide before subscribing or cancelling.

Comparison table

After cancelling

Next steps

Keep records of your cancellation confirmation and final billing date for reference.

If you believe you were wrongly charged, contact the billing platform (Apple, Google Play, Amazon) and Philo support with documentation.

Helpful links

• Philo Help Center
• Manage subscriptions on Apple
• Cancel or change a subscription on Google Play
• Manage Amazon Appstore subscriptions
• New Zealand consumer protection (govt)

Address

Mailing address

PO Box 13164, Tauranga Central, Tauranga 3141, Bay of Plenty, New Zealand.

Notes about contacting by mail

No specific Philo NZ postal contact is published; use the general mailing address for formal notices if required.

For subscription or billing issues, online support channels are usually faster than postal contact.