Cancel Willow Tv: Easy Method

What is Willow Tv

Overview

Willow TV is a streaming service focused primarily on live cricket, highlights and replays. It provides direct subscriptions and apps on mobile platforms so users worldwide can watch matches and on-demand content.

How it is delivered

Access is provided through the Willow.tv website and mobile apps (iOS App Store and Android/Google Play). Billing and subscription management depend on where you subscribed.

How to cancel Willow Tv

Cancel via Willow.tv (web)

• Log into your Willow TV account on the Willow.tv site.
• Go to My Profile → Cancel Subscription.
• Alternatively, email [email protected] requesting cancellation.
• Expect a confirmation email showing the subscription expiration date.

Cancel on mobile platforms

• iOS (App Store): Open iPhone Settings → Apple ID → Subscriptions → find Willow → Cancel Subscription. Apple manages these subscriptions; Willow cannot cancel them for you.
• Android (Google Play): Manage subscriptions through your Google account's Subscriptions settings in the Play Store. Willow cannot cancel Google Play subscriptions on your behalf.

What happens when you cancel

Access and expiry

Cancellation takes effect at the end of your current billing period unless otherwise stated. You will retain access until the confirmed expiration date.

Renewal and data

Auto-renewal stops after cancellation so you will not be billed again. Your account data and viewing preferences may remain per Willow's privacy policy.

Will I get a refund?

General refund policy

All sales of subscription services are generally final. There is no prorated refund if you cancel before the period ends, and no price protection for later price changes.

Limited exceptions

• Monthly subscriptions refundable only if cancelled within 24 hours and no content has been watched.
• Yearly subscriptions refundable only if cancelled within 48 hours and no content has been watched.
• If the service is unavailable or defective before access, Willow’s terms may permit a refund or remedy in specific cases.

Willow Tv plans and pricing

Pricing summary

Willow publishes USD plan amounts for direct subscriptions. There is no official NZD price on the site.

Notes on currency

Amounts below are listed in USD. An estimated NZD equivalent is provided for reference only using an approximate conversion; your bank or payment processor determines the exact charge.

Your consumer rights in New Zealand

Cooling-off and digital services

New Zealand consumer law can provide a 14-day cooling-off period for some online purchases, but it does not automatically apply if you get immediate access to digital content.

If service access begins immediately (as with streaming), the standard 14-day right may not apply.

When you may be entitled to remedies

• If the service is faulty, unavailable, or not as described, you may be entitled to a refund or other remedy under NZ law.
• Willow’s own terms offer only narrow short-window refunds (24/48 hours with no content watched); seek a remedy through consumer protection if you believe statutory rights apply.

Customer experiences

Positive feedback

Many users praise effective results from the service delivery, reliable streaming, and responsive customer service in some cases.

Customers frequently note timely access to live matches and satisfactory support interactions.

Common complaints

Negative reports include frustrations with billing, denied refunds, communication issues, and some claims of poor service quality.

Some customers have had disputes over charges and difficulties obtaining refunds outside Willow’s limited windows.

Documentation checklist

What to gather before contacting support

• Account email and username used for Willow TV.
• Order confirmation or receipt (date of purchase and last billed date).
• Payment method details (last 4 digits of card, PayPal, Apple ID, or Google account).
• Device information and where you subscribed (Web, iOS App Store, Google Play).

Extra evidence that helps

• Screenshots of subscription page, billing history, or error messages.
• Copies of any email correspondence with Willow support.
• Notes on dates/times you contacted support and their responses.

Common mistakes

Attempting the wrong cancellation route

Attempting to cancel an App Store or Google Play subscription through the Willow website will not stop those platform-managed renewals.

Always cancel through the platform where you were charged (Apple or Google) if that is where you subscribed.

Missing refund windows or confirmation

Users sometimes miss the short 24/48-hour refund eligibility window or fail to check the “no content watched” condition.

Also ensure you receive and keep the confirmation email after cancellation; without it you may have trouble proving cancellation.

Comparative recap

Quick comparison

The table below summarises cancellation, refund possibility and who manages billing for each route.

How to act

Use the table to pick the correct cancellation path and collect the required documentation before contacting support.

After cancelling

What to check immediately

• Save the cancellation confirmation email and note the subscription expiration date.
• Verify that auto-renew has been turned off in your account or platform settings.

Helpful links and contacts

• Willow TV official site
• Email Willow support: [email protected]
• Apple: manage subscriptions
• Google Play: manage subscriptions
• New Zealand consumer rights (consumerprotection.govt.nz)

Address

Willow TV corporate address

Willow TV lists a US headquarters address for official documents and correspondence.

650 Castro St, Suite 120-214, Mountain View, CA 94041, USA

How to contact from New Zealand

Cancel online through Willow.tv or email [email protected] for confirmation.

For App Store or Google Play subscriptions, use the respective platform support channels listed above.