Cancel Vbtv: Easy Method

What is Vbtv

Overview

Vbtv (Volleyball TV) is a streaming service offering live and on-demand volleyball and beach-volleyball events worldwide.

It provides tiered subscriptions, single-event passes, and short-term access options for desktop, mobile, and connected devices.

Content and access

Content includes live matches, replays and event collections, depending on the plan purchased.

Access methods and purchase channels vary: website subscriptions are managed on the VBTV site; in-app purchases are handled through Apple or Google stores.

How to cancel Vbtv

Website subscription (recommended)

• Log into your VBTV account on the website.
• Go to Account → Payment Details → Manage → Unsubscribe.
• Must be done via the website (not the app) and at least 24 hours before renewal.
• Support article: How do I cancel my subscription (Website)?

Apple App Store

• Open device Settings → Subscriptions → VBTV and choose Cancel Subscription.
• Cancel at least 24 hours before the renewal to prevent the next charge.
• VBTV does not process refunds for Apple purchases; contact Apple for refunds.
• Support article: Apple subscription & auto-renew info

Google Play

• Open the Google Play app → Menu → Subscriptions → VBTV → Cancel.
• Cancel at least 24 hours before renewal to stop auto-renewal.
• For refunds of Google purchases, request directly through Google Play.
• Support article: Google Play subscription & auto-renew info

What happens when you cancel

Access and renewal

Cancelling stops future auto-renewal but does not usually cut access immediately.

You typically retain access until the paid period expires; the subscription will not renew after that date.

Account data and billing

Your account and watch history generally remain unless you delete the account per VBTV policies.

If you need billing confirmation, save cancellation emails or screenshots for records and disputes.

Will I get a refund?

Website purchases - policy

Website subscriptions: VBTV does not provide pro‑rated refunds for unused time; you keep access until the period ends but no refund is processed.

For other payment or service issues, you must open a support ticket via the VBTV chatbot or help centre.

Support article: Refund Request

Apple / Google and the 14‑day rule

• Purchases via Apple App Store or Google Play: refunds must be requested directly from Apple or Google - VBTV cannot issue those refunds.
• Under the right of withdrawal, you may have 14 days to cancel if you have not started using the service; once you stream content, that right is typically lost.
• Terms reference: VBTV Terms of Service

Vbtv plans and pricing

Monthly and annual plans

Pricing in the table below reflects NZD amounts seen in the New Zealand Apple App Store preview and VBTV listings.

Single-event and passes

One-off passes and 24-hour access options are available for certain events and short-term viewing.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill and be fit for purpose.

'No refund' clauses cannot override CGA rights; if the service is defective you may be entitled to remedies.

Fair Trading Act and remedies

• The Fair Trading Act prohibits misleading or unfair conduct; if VBTV misdescribes the service you may have remedies.
• Possible actions include requesting a refund, replacement, compensation, lodging complaints with the Commerce Commission, or using the Disputes Tribunal.
• More info: Refund, replacement, repair guidance

Customer experiences

Positive feedback

Many users value VBTV for its event coverage and the ability to watch niche international volleyball content not available elsewhere.

Short-term passes are useful for watching single events without a long commitment.

Negative feedback

• Streaming quality complaints: lags and inability to watch some games have been reported. (Trustpilot)
• App/website bugs: purchases not linked to accounts, playback controls missing, slow replays.
• Cancellation and billing confusion: some users report cancelled subs still showing as active and support unresponsive. (Reddit)
• Refund disputes: reports of refused refunds and customers resorting to chargebacks. (Trustpilot)

Documentation checklist

Essential purchase records

• Order confirmation or receipt (email or screenshot).
• Account email and username used to subscribe.
• Payment method and transaction date.

Evidence of issues and cancellation

• Screenshots showing errors, buffering, or unavailable streams.
• Cancellation confirmation (screenshot or email) and timestamps.
• All correspondence with VBTV support or app-store refund requests.

Common mistakes

Mixing up purchase channels

Users often try to cancel a website subscription from an app or vice versa. Each channel must be cancelled where it was purchased.

If you bought through Apple/Google, VBTV cannot cancel or refund that charge - contact the store directly.

Missing the cancellation window

Another common error is cancelling too close to renewal; VBTV requires cancellations at least 24 hours before renewal to stop the next payment.

Always save confirmation screenshots to avoid disputes about timing and status.

Comparative recap

Cancellation methods at a glance

The table below summarises how to cancel, refund responsibility and notice required for each purchase channel.

Quick decision aid

After cancelling

What to check immediately

Save the cancellation confirmation and check that auto‑renewal is turned off in your account or app store subscription page.

Note the expiry date when your access will end and retain any receipts for your records.

Next steps if problems persist

• Open a support ticket via the VBTV help centre or chatbot: VBTV Support.
• If the service is deficient, consider NZ remedies under the CGA or contact your payment provider for a chargeback.
• For terms: VBTV Terms of Service.

Address

Postal address

VBTV does not publish a postal address for cancellations in New Zealand.

If you require written contact, use the online support channels listed below.

Alternative contact channels

• Support portal and chatbot: support.volleyballworld.com
• For app-store purchases, contact Apple or Google via their respective support pages.
• If you need to escalate, gather documentation and consider NZ dispute routes such as the Disputes Tribunal.