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Cancel VBTV
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I hereby notify you of my decision to terminate the contract relating to the Vbtv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Vbtv: Easy Method
What is Vbtv
Overview
Vbtv (Volleyball TV) is a streaming service offering live and on-demand volleyball and beach-volleyball events worldwide.
It provides tiered subscriptions, single-event passes, and short-term access options for desktop, mobile, and connected devices.
Content and access
Content includes live matches, replays and event collections, depending on the plan purchased.
Access methods and purchase channels vary: website subscriptions are managed on the VBTV site; in-app purchases are handled through Apple or Google stores.
How to cancel Vbtv
Website subscription (recommended)
- Log into your VBTV account on the website.
- Go to Account → Payment Details → Manage → Unsubscribe.
- Must be done via the website (not the app) and at least 24 hours before renewal.
- Support article: How do I cancel my subscription (Website)?
Apple App Store
- Open device Settings → Subscriptions → VBTV and choose Cancel Subscription.
- Cancel at least 24 hours before the renewal to prevent the next charge.
- VBTV does not process refunds for Apple purchases; contact Apple for refunds.
- Support article: Apple subscription & auto-renew info
Google Play
- Open the Google Play app → Menu → Subscriptions → VBTV → Cancel.
- Cancel at least 24 hours before renewal to stop auto-renewal.
- For refunds of Google purchases, request directly through Google Play.
- Support article: Google Play subscription & auto-renew info
What happens when you cancel
Access and renewal
Cancelling stops future auto-renewal but does not usually cut access immediately.
You typically retain access until the paid period expires; the subscription will not renew after that date.
Account data and billing
Your account and watch history generally remain unless you delete the account per VBTV policies.
If you need billing confirmation, save cancellation emails or screenshots for records and disputes.
Will I get a refund?
Website purchases - policy
Website subscriptions: VBTV does not provide pro‑rated refunds for unused time; you keep access until the period ends but no refund is processed.
For other payment or service issues, you must open a support ticket via the VBTV chatbot or help centre.
Support article: Refund Request
Apple / Google and the 14‑day rule
- Purchases via Apple App Store or Google Play: refunds must be requested directly from Apple or Google - VBTV cannot issue those refunds.
- Under the right of withdrawal, you may have 14 days to cancel if you have not started using the service; once you stream content, that right is typically lost.
- Terms reference: VBTV Terms of Service
Vbtv plans and pricing
Monthly and annual plans
Pricing in the table below reflects NZD amounts seen in the New Zealand Apple App Store preview and VBTV listings.
Single-event and passes
One-off passes and 24-hour access options are available for certain events and short-term viewing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| All Access Monthly | NZ$16.99 | Monthly | Access to all VBTV content (live & on-demand). |
| Premium Monthly | NZ$25.99 | Monthly | Premium tier content. |
| Beach Pass | NZ$13.49 | One-off or monthly | Beach volleyball content only. |
| Premium Annual | NZ$99.99 | Annual | Premium tier content, annual subscription. |
| All Access Annual | NZ$159.99 | Annual | All Access content, annual subscription. |
| 24-hour Pass | NZ$6.99 | 24 hours | Access for 24 hours. |
| All Access Pass | NZ$39.99 | One-off | All Access pass (single purchase). |
| VOLLEYBALL PASS (DISCOUNTED) | NZ$29.99 | One-off | Discounted Volleyball pass. |
| All Access Pass (variant) | NZ$19.99 | One-off | Lower-priced All Access pass. |
| All Access Pass (variant) | NZ$29.99 | One-off | Another All Access pass option. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill and be fit for purpose.
'No refund' clauses cannot override CGA rights; if the service is defective you may be entitled to remedies.
Fair Trading Act and remedies
- The Fair Trading Act prohibits misleading or unfair conduct; if VBTV misdescribes the service you may have remedies.
- Possible actions include requesting a refund, replacement, compensation, lodging complaints with the Commerce Commission, or using the Disputes Tribunal.
- More info: Refund, replacement, repair guidance
Customer experiences
Positive feedback
Many users value VBTV for its event coverage and the ability to watch niche international volleyball content not available elsewhere.
Short-term passes are useful for watching single events without a long commitment.
Negative feedback
- Streaming quality complaints: lags and inability to watch some games have been reported. (Trustpilot)
- App/website bugs: purchases not linked to accounts, playback controls missing, slow replays.
- Cancellation and billing confusion: some users report cancelled subs still showing as active and support unresponsive. (Reddit)
- Refund disputes: reports of refused refunds and customers resorting to chargebacks. (Trustpilot)
Documentation checklist
Essential purchase records
- Order confirmation or receipt (email or screenshot).
- Account email and username used to subscribe.
- Payment method and transaction date.
Evidence of issues and cancellation
- Screenshots showing errors, buffering, or unavailable streams.
- Cancellation confirmation (screenshot or email) and timestamps.
- All correspondence with VBTV support or app-store refund requests.
Common mistakes
Mixing up purchase channels
Users often try to cancel a website subscription from an app or vice versa. Each channel must be cancelled where it was purchased.
If you bought through Apple/Google, VBTV cannot cancel or refund that charge - contact the store directly.
Missing the cancellation window
Another common error is cancelling too close to renewal; VBTV requires cancellations at least 24 hours before renewal to stop the next payment.
Always save confirmation screenshots to avoid disputes about timing and status.
Comparative recap
Cancellation methods at a glance
The table below summarises how to cancel, refund responsibility and notice required for each purchase channel.
Quick decision aid
| Method | How to cancel | Refund handling | Notice required | Notes |
|---|---|---|---|---|
| Website | Account → Payment Details → Manage → Unsubscribe (on website) | No pro‑rated refunds; support ticket for other issues | At least 24 hours before renewal | Must cancel via website, not app |
| Apple App Store | Device Settings → Subscriptions → VBTV → Cancel | Request refund from Apple | At least 24 hours before renewal | VBTV cannot process Apple refunds |
| Google Play | Google Play app → Menu → Subscriptions → VBTV → Cancel | Request refund from Google | At least 24 hours before renewal | VBTV cannot process Google refunds |
After cancelling
What to check immediately
Save the cancellation confirmation and check that auto‑renewal is turned off in your account or app store subscription page.
Note the expiry date when your access will end and retain any receipts for your records.
Next steps if problems persist
- Open a support ticket via the VBTV help centre or chatbot: VBTV Support.
- If the service is deficient, consider NZ remedies under the CGA or contact your payment provider for a chargeback.
- For terms: VBTV Terms of Service.
Address
Postal address
VBTV does not publish a postal address for cancellations in New Zealand.
If you require written contact, use the online support channels listed below.
Alternative contact channels
- Support portal and chatbot: support.volleyballworld.com
- For app-store purchases, contact Apple or Google via their respective support pages.
- If you need to escalate, gather documentation and consider NZ dispute routes such as the Disputes Tribunal.