Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Energyaustralia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Energyaustralia: Easy Method
What is Energyaustralia
Overview
EnergyAustralia is a retail energy provider offering electricity and gas plans to residential and small business customers. It supplies and bills for energy while network companies maintain poles, wires and meters.
Services
The company provides standard market plans, promotional or legacy contracts, and an online 'My Account' portal and app for account management. App/profile deletion does not cancel energy supply or contracts.
How to cancel Energyaustralia
Steps to cancel
- Call EnergyAustralia on 133 466 (Aust. number) or log into your My Account to submit a cancellation request.
- Request and keep a confirmation email or cancellation reference number from the agent or system.
- Arrange a final meter read or advise your distributor for the final read; expect final billing and any network/disconnection fees.
- Allow 1 - 2 weeks after the final meter read for cancellation to complete and final bill to arrive.
Important notes before cancelling
- There is a 10-business-day cooling-off period from sign-up when you can cancel without penalty.
- Most standard plans have no exit fee, but legacy or promotional contracts may include exit fees.
- Deleting the app or your digital login does not cancel supply. Profile deletion must be requested via chat and does not disconnect service. Source
What happens when you cancel
Final meter read and billing
Cancelling triggers a final meter read (or your distributor arranges one) and a final bill. Network charges and any outstanding usage are included on the final invoice.
Account access and data
Your online account remains active until the cancellation is processed. Deleting the app or profile does not stop supply; you must confirm cancellation via EnergyAustralia.
Keep confirmation details and final bill records for at least a few months in case of billing disputes.
Will I get a refund?
Standard refund policy
Refunds are available for account credits such as overpayments. All refund requests are manually reviewed before approval.
How refunds are processed
- Refunds are returned to the original payment method. EFT refunds typically take 3 - 4 business days.
- Credit card refunds normally post in around 48 hours. No cash or cheque refunds are provided. Source
- To request a refund, contact EnergyAustralia via live chat, phone (133 466), email (as listed on your bill) or through My Account and provide account details and bank information if required. Source
Energyaustralia plans and pricing
Summary table
| Plan / Item | Exit fee | Cooling-off | Price (NZD) |
|---|---|---|---|
| Standard electricity plans | Usually none; legacy/promotional may charge | 10 business days | Varies |
| Standard gas plans | Usually none; legacy/promotional may charge | 10 business days | Varies |
| Legacy or promotional contracts | May include exit fees | Depends on contract | Varies |
| App / digital services | Not applicable to energy supply | Not applicable | Varies |
Notes on pricing
No NZ-specific pricing for EnergyAustralia services was found; the app and most published prices are for the Australian market.
Check your contract, bill or EnergyAustralia website for the specific plan details that apply to your account.
Your consumer rights in New Zealand
Key laws that protect you
- The Consumer Guarantees Act (CGA) requires energy supply to be of acceptable quality, safe and reliable. Source
- The Fair Trading Act bans misleading or deceptive conduct and requires accurate, clear information from providers. Source
Remedies and dispute resolution
- Since 1 April 2025, strengthened Electricity Authority Consumer Care Obligations require fair fees, respectful communication and extra support for vulnerable consumers. Source
- If supply or billing problems are not resolved, Utilities Disputes (UDL) provides free independent dispute resolution for energy consumers.
- Retailers must provide written notice (usually 7 days) before disconnection and outline complaint processes.
Customer experiences
Positive feedback
Some customers report helpful and polite customer service, clear guidance when changing plans and ease of account management online or by phone. Trustpilot and ProductReview include positive comments. Source
Common complaints
Many negative reviews cite billing errors, slow or ineffective customer service, failed disconnection requests and confusing website or login systems.
Complaints sometimes escalated to external dispute resolution due to unresolved billing or account issues. Source
Documentation checklist
What to have ready
- Your EnergyAustralia account number and full name as on the account.
- Service address and meter number (if available).
- Contact phone number and email address.
- Final meter read date or access to allow a final read.
Optional but useful documents
- Recent bill or statement showing charges and meter reads.
- Bank account details for refunds (if requesting an EFT refund).
- Proof of identity if requested for security verification.
Common mistakes
Not getting written confirmation
Some customers rely on verbal confirmation only and later have disputes about the cancellation date. Always request and save an email or reference number.
Deleting the app or profile instead of cancelling
Deleting the EnergyAustralia app or removing your login does not cancel the energy account or stop supply. Profile deletion must be requested separately and does not disconnect service. Source
Comparative recap
Quick reference table
| Item | What to expect from EnergyAustralia |
|---|---|
| Exit / cancellation fee | Generally none for standard plans; legacy/promotional contracts may include fees. |
| Cooling-off period | 10 business days from sign-up to cancel without penalty. |
| Refunds | Available for credits; manual review; EFT 3 - 4 business days, card ~48 hours. |
| Contact methods | Phone (133 466), My Account, live chat, or email (as on your bill). |
| Typical completion time | Cancellation usually completes 1 - 2 weeks after final meter read. |
Notes
This table is a concise guide - always check your contract and final bill for charges specific to your account and plan.
After cancelling
Next steps
- Keep the cancellation confirmation and final bill for records and any future disputes.
- If you have a credit balance, request a refund via My Account or contact support with bank details.
- If you experience unresolved billing or disconnection problems, contact Utilities Disputes for independent help.
Helpful links
- EnergyAustralia refund policy
- EnergyAustralia - deleting your profile
- NZ Consumer Protection - electricity & gas
- Electricity Authority - Consumer Care Obligations
Address
Head office (for reference)
EnergyAustralia, Level 19, Two Melbourne Quarter, 697 Collins Street, Docklands VIC 3008.
Postal / formal correspondence
Use the Locked Bag address shown on your bill or EnergyAustralia's website for formal cancellations and correspondence. For immediate help call 133 466 or contact via My Account.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.