Cancel Frank Energy: Easy Method

What is Frank Energy

Overview

Frank Energy is a New Zealand energy retailer providing electricity, LPG and related customer services to residential and business customers.

The company uses online account management, a mobile app, and customer support channels to manage billing, meter reads and supply changes.

Common uses

Customers typically use Frank Energy for standard home electricity supply, LPG bottle services and time-of-use plans where available.

Account actions such as moving house, final meter reads and refunds are handled through their support channels and online account tools.

How to cancel Frank Energy

Primary cancellation methods

• Online form: Use Frank Energy's "get-in-touch" page to submit a request to close your account. How to close my account.
• Speak to an agent: Contact Frank Energy support and ask a human agent to action the cancellation for you.

Special cases and app notes

• Deleting the Frank Energy app login (Android or iOS) only removes your access credentials; it does not cancel your supply or close your account. Delete login info.
• If you are on a ReliaBill payment plan, you must advise Frank Energy at least 2 business days before your next scheduled payment to cancel the arrangement; otherwise cancellation takes effect after that next payment. ReliaBill terms.

What happens when you cancel

Final meter read and billing

Frank Energy will arrange a final meter read or use an actual meter reading where available to prepare your final invoice.

The final invoice must be paid (or credit processed) before the account is formally closed.

Account access and data

After closure you will lose online access to the account and any active services tied to that supply.

Frank Energy retains records as required by law and their terms; contact them if you need copies of past bills or account history.

Will I get a refund?

Standard refund policy

If your account has a credit and your latest bill is based on an actual (not estimated) meter reading you can request a refund via the Frank Energy app or the "My Account" online portal.

Requested refunds are usually processed within 2 - 3 working days. Request a refund.

ReliaBill and LPG exceptions

• ReliaBill: Refunds of credit balances are discretionary and may occur at annual review, at end of the arrangement, or when Frank Energy deems the credit excessive. ReliaBill refunds.
• LPG: Termination of LPG supply normally requires at least 2 weeks’ notice and terms state there is no refund for partially used bottles. LPG terms.

Frank Energy plans and pricing

Reported plan snapshots

Pricing notes

These figures are user-reported snapshots from 2024 - 2025 and may vary by region, plan, or time of update.

Official published pricing was not found in public materials; check Frank Energy or your account for exact current rates.

Your consumer rights in New Zealand

Statutory protections

Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 still apply when services are for personal or household use.

Frank Energy acknowledges these rights in their terms; remedies are available if services are not supplied as promised.

LPG and termination-specific rights

• LPG Terms: You must usually give at least 2 weeks’ notice to terminate LPG supply; clauses may deny refund for partially used bottles. LPG terms & conditions.
• If you believe your rights under CGA or FTA are breached, you can seek remedies through Consumer Protection agencies or dispute resolution services.

Customer experiences

Positive feedback

• Some reviewers praise competitive pricing and reported significant savings after switching.
• Long-term customers have reported few problems and responsive online chat in certain cases.

Negative feedback

• Many complaints mention poor communication and difficulty reaching support by phone, email or chat.
• Recurring issues: billing errors, overcharging, problems when turning power off, slow or incorrect connection/disconnection and disputes over LPG refunds.

Documentation checklist

Before you contact Frank Energy

• Account name and account number (as on bills)
• Supply address and final move-out date (if moving)
• Contact phone and email for the final bill and refund

For ReliaBill, LPG or disputed charges

• ReliaBill: note next scheduled payment date (you must notify at least 2 business days before)
• LPG: details of bottles returned, weights/condition photos, and proof of purchase/returns
• Meter readings or photos taken at handover for final read disputes

Common mistakes

Assuming app deletion cancels supply

Deleting the Frank Energy app login only removes your credentials; it does not close your account or stop supply.

Many customers who deleted the app later discovered their account remained active and bills continued.

Missing ReliaBill notice and refund timing

Customers sometimes cancel a ReliaBill without observing the 2 business day notice requirement and are charged the next scheduled payment.

Also, ReliaBill refunds are discretionary and can be delayed until annual review or end of arrangement - plan accordingly.

Comparative recap

Quick comparison table

Takeaway

Plan your cancellation around meter reads, payment schedules and any special arrangements like ReliaBill or LPG to avoid surprises.

Keep clear documentation and use the online "My Account" or Frank Energy support channels for fastest resolution.

After cancelling

Actions to complete

• Confirm final meter read date and request a copy of the final bill.
• Request a refund if you have a credit and the final bill is based on an actual meter read. Request a refund.

Helpful links

• How to close my Frank Energy account
• ReliaBill terms and conditions
• LPG terms and conditions

Address

Postal / service address

Frank Energy Limited

155 Fanshawe Street, Auckland Central, Auckland 1010, New Zealand

Notes about posting cancellation

No separate cancellation-specific postal address was located; use the registered/service address above if you must send written notice by post.

For fastest processing use the online form or contact customer support directly.