Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Frank Energy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Frank Energy: Easy Method
What is Frank Energy
Overview
Frank Energy is a New Zealand energy retailer providing electricity, LPG and related customer services to residential and business customers.
The company uses online account management, a mobile app, and customer support channels to manage billing, meter reads and supply changes.
Common uses
Customers typically use Frank Energy for standard home electricity supply, LPG bottle services and time-of-use plans where available.
Account actions such as moving house, final meter reads and refunds are handled through their support channels and online account tools.
How to cancel Frank Energy
Primary cancellation methods
- Online form: Use Frank Energy's "get-in-touch" page to submit a request to close your account. How to close my account.
- Speak to an agent: Contact Frank Energy support and ask a human agent to action the cancellation for you.
Special cases and app notes
- Deleting the Frank Energy app login (Android or iOS) only removes your access credentials; it does not cancel your supply or close your account. Delete login info.
- If you are on a ReliaBill payment plan, you must advise Frank Energy at least 2 business days before your next scheduled payment to cancel the arrangement; otherwise cancellation takes effect after that next payment. ReliaBill terms.
What happens when you cancel
Final meter read and billing
Frank Energy will arrange a final meter read or use an actual meter reading where available to prepare your final invoice.
The final invoice must be paid (or credit processed) before the account is formally closed.
Account access and data
After closure you will lose online access to the account and any active services tied to that supply.
Frank Energy retains records as required by law and their terms; contact them if you need copies of past bills or account history.
Will I get a refund?
Standard refund policy
If your account has a credit and your latest bill is based on an actual (not estimated) meter reading you can request a refund via the Frank Energy app or the "My Account" online portal.
Requested refunds are usually processed within 2 - 3 working days. Request a refund.
ReliaBill and LPG exceptions
- ReliaBill: Refunds of credit balances are discretionary and may occur at annual review, at end of the arrangement, or when Frank Energy deems the credit excessive. ReliaBill refunds.
- LPG: Termination of LPG supply normally requires at least 2 weeks’ notice and terms state there is no refund for partially used bottles. LPG terms.
Frank Energy plans and pricing
Reported plan snapshots
| Plan (user-reported) | Daily charge | kWh rate | Notes |
|---|---|---|---|
| User-reported (Mar 2025) | NZ$1.20/day | NZ$0.233/kWh | All-inclusive rate as reported by a user |
| User-reported (Jan 2025) | NZ$1.38/day | NZ$0.2979/kWh | Inclusive of GST, per user report |
| User-reported with night rate (Jun 2025) | NZ$1.20/day | NZ$0.23/kWh (day), NZ$0.14/kWh (night) | Includes cheaper night rate, per user report |
Pricing notes
These figures are user-reported snapshots from 2024 - 2025 and may vary by region, plan, or time of update.
Official published pricing was not found in public materials; check Frank Energy or your account for exact current rates.
Your consumer rights in New Zealand
Statutory protections
Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 still apply when services are for personal or household use.
Frank Energy acknowledges these rights in their terms; remedies are available if services are not supplied as promised.
LPG and termination-specific rights
- LPG Terms: You must usually give at least 2 weeks’ notice to terminate LPG supply; clauses may deny refund for partially used bottles. LPG terms & conditions.
- If you believe your rights under CGA or FTA are breached, you can seek remedies through Consumer Protection agencies or dispute resolution services.
Customer experiences
Positive feedback
- Some reviewers praise competitive pricing and reported significant savings after switching.
- Long-term customers have reported few problems and responsive online chat in certain cases.
Negative feedback
- Many complaints mention poor communication and difficulty reaching support by phone, email or chat.
- Recurring issues: billing errors, overcharging, problems when turning power off, slow or incorrect connection/disconnection and disputes over LPG refunds.
Documentation checklist
Before you contact Frank Energy
- Account name and account number (as on bills)
- Supply address and final move-out date (if moving)
- Contact phone and email for the final bill and refund
For ReliaBill, LPG or disputed charges
- ReliaBill: note next scheduled payment date (you must notify at least 2 business days before)
- LPG: details of bottles returned, weights/condition photos, and proof of purchase/returns
- Meter readings or photos taken at handover for final read disputes
Common mistakes
Assuming app deletion cancels supply
Deleting the Frank Energy app login only removes your credentials; it does not close your account or stop supply.
Many customers who deleted the app later discovered their account remained active and bills continued.
Missing ReliaBill notice and refund timing
Customers sometimes cancel a ReliaBill without observing the 2 business day notice requirement and are charged the next scheduled payment.
Also, ReliaBill refunds are discretionary and can be delayed until annual review or end of arrangement - plan accordingly.
Comparative recap
Quick comparison table
| Topic | Frank Energy | What to watch for |
|---|---|---|
| How to cancel | Online form or speak to agent | Use the "get-in-touch" form or call; allow time for final read |
| App deletion | Removes login only | Does not stop supply or close account |
| ReliaBill | Requires ≥2 business days’ notice before next payment | Cancel early to avoid another scheduled charge |
| Refund timing | 2 - 3 working days after request (actual read required) | ReliaBill refunds may be discretionary/delayed |
Takeaway
Plan your cancellation around meter reads, payment schedules and any special arrangements like ReliaBill or LPG to avoid surprises.
Keep clear documentation and use the online "My Account" or Frank Energy support channels for fastest resolution.
After cancelling
Actions to complete
- Confirm final meter read date and request a copy of the final bill.
- Request a refund if you have a credit and the final bill is based on an actual meter read. Request a refund.
Helpful links
Address
Postal / service address
Frank Energy Limited
155 Fanshawe Street, Auckland Central, Auckland 1010, New Zealand
Notes about posting cancellation
No separate cancellation-specific postal address was located; use the registered/service address above if you must send written notice by post.
For fastest processing use the online form or contact customer support directly.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.