Cancel Energyaustralia: Easy Method

What is Energyaustralia

Overview

EnergyAustralia is a retail energy provider offering electricity and gas plans to residential and small business customers. It supplies and bills for energy while network companies maintain poles, wires and meters.

Services

The company provides standard market plans, promotional or legacy contracts, and an online 'My Account' portal and app for account management. App/profile deletion does not cancel energy supply or contracts.

How to cancel Energyaustralia

Steps to cancel

• Call EnergyAustralia on 133 466 (Aust. number) or log into your My Account to submit a cancellation request.
• Request and keep a confirmation email or cancellation reference number from the agent or system.
• Arrange a final meter read or advise your distributor for the final read; expect final billing and any network/disconnection fees.
• Allow 1 - 2 weeks after the final meter read for cancellation to complete and final bill to arrive.

Important notes before cancelling

• There is a 10-business-day cooling-off period from sign-up when you can cancel without penalty.
• Most standard plans have no exit fee, but legacy or promotional contracts may include exit fees.
• Deleting the app or your digital login does not cancel supply. Profile deletion must be requested via chat and does not disconnect service. Source

What happens when you cancel

Final meter read and billing

Cancelling triggers a final meter read (or your distributor arranges one) and a final bill. Network charges and any outstanding usage are included on the final invoice.

Account access and data

Your online account remains active until the cancellation is processed. Deleting the app or profile does not stop supply; you must confirm cancellation via EnergyAustralia.

Keep confirmation details and final bill records for at least a few months in case of billing disputes.

Will I get a refund?

Standard refund policy

Refunds are available for account credits such as overpayments. All refund requests are manually reviewed before approval.

How refunds are processed

• Refunds are returned to the original payment method. EFT refunds typically take 3 - 4 business days.
• Credit card refunds normally post in around 48 hours. No cash or cheque refunds are provided. Source
• To request a refund, contact EnergyAustralia via live chat, phone (133 466), email (as listed on your bill) or through My Account and provide account details and bank information if required. Source

Energyaustralia plans and pricing

Summary table

Notes on pricing

No NZ-specific pricing for EnergyAustralia services was found; the app and most published prices are for the Australian market.

Check your contract, bill or EnergyAustralia website for the specific plan details that apply to your account.

Your consumer rights in New Zealand

Key laws that protect you

• The Consumer Guarantees Act (CGA) requires energy supply to be of acceptable quality, safe and reliable. Source
• The Fair Trading Act bans misleading or deceptive conduct and requires accurate, clear information from providers. Source

Remedies and dispute resolution

• Since 1 April 2025, strengthened Electricity Authority Consumer Care Obligations require fair fees, respectful communication and extra support for vulnerable consumers. Source
• If supply or billing problems are not resolved, Utilities Disputes (UDL) provides free independent dispute resolution for energy consumers.
• Retailers must provide written notice (usually 7 days) before disconnection and outline complaint processes.

Customer experiences

Positive feedback

Some customers report helpful and polite customer service, clear guidance when changing plans and ease of account management online or by phone. Trustpilot and ProductReview include positive comments. Source

Common complaints

Many negative reviews cite billing errors, slow or ineffective customer service, failed disconnection requests and confusing website or login systems.

Complaints sometimes escalated to external dispute resolution due to unresolved billing or account issues. Source

Documentation checklist

What to have ready

• Your EnergyAustralia account number and full name as on the account.
• Service address and meter number (if available).
• Contact phone number and email address.
• Final meter read date or access to allow a final read.

Optional but useful documents

• Recent bill or statement showing charges and meter reads.
• Bank account details for refunds (if requesting an EFT refund).
• Proof of identity if requested for security verification.

Common mistakes

Not getting written confirmation

Some customers rely on verbal confirmation only and later have disputes about the cancellation date. Always request and save an email or reference number.

Deleting the app or profile instead of cancelling

Deleting the EnergyAustralia app or removing your login does not cancel the energy account or stop supply. Profile deletion must be requested separately and does not disconnect service. Source

Comparative recap

Quick reference table

Notes

This table is a concise guide - always check your contract and final bill for charges specific to your account and plan.

After cancelling

Next steps

• Keep the cancellation confirmation and final bill for records and any future disputes.
• If you have a credit balance, request a refund via My Account or contact support with bank details.
• If you experience unresolved billing or disconnection problems, contact Utilities Disputes for independent help.

Helpful links

• EnergyAustralia refund policy
• EnergyAustralia - deleting your profile
• NZ Consumer Protection - electricity & gas
• Electricity Authority - Consumer Care Obligations

Address

Head office (for reference)

EnergyAustralia, Level 19, Two Melbourne Quarter, 697 Collins Street, Docklands VIC 3008.

Postal / formal correspondence

Use the Locked Bag address shown on your bill or EnergyAustralia's website for formal cancellations and correspondence. For immediate help call 133 466 or contact via My Account.