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Cancellation service #1 in New Zealand
Cancel Just Energy: Simple Process
What is Just Energy
Overview
Just Energy is an energy retailer operating in New Zealand that supplies electricity plans and related services to residential and small business customers.
Key characteristics
They offer flexible plans without long-term contracts and provide customer support options including SmoothPay, hardship assistance, and a Consumer Care Policy.
How to cancel Just Energy
Cancel by email or phone
- Email [email protected] with your account details and request to cancel.
- Call 0508 587 836 to speak to customer care and request cancellation over the phone.
- Cancellation is permitted at any time; Just Energy states no long‑term contracts apply.
App store subscriptions and other channels
- If you subscribed via Apple App Store, manage or cancel the subscription through your Apple ID / App Store settings.
- If you used Google Play, cancel via Google Play subscriptions in your Google account.
- Just Energy’s NZ site does not provide separate app‑subscription instructions; follow the platform (Apple/Google) guidance where applicable.
What happens when you cancel
Final billing and meter reads
Just Energy will generate a final bill after your account is closed; this may include charges up to the final meter read date.
If you received a join‑on credit, it may be added back to your final bill if you leave within the first 12 months.
Account access, data and direct debits
You should retain access to My Account to view your final bill and payment history until closure is complete.
Cancel any active direct debits or payment arrangements if required; contact customer care for support with direct debit cancellations.
Will I get a refund?
Account credit and over‑payments
If your account is in credit you can request a refund by contacting Just Energy customer care and providing your bank account details.
A NZD 15 fee applies for refunds if it is not your first refund within 12 months.
No 14‑day cooling‑off for energy services
Just Energy does not state a 14‑day cooling‑off right for energy services on its NZ site.
That statutory cooling‑off often applies to goods or digital content, not ongoing energy supply contracts in New Zealand.
Just Energy plans and pricing
Pricing transparency
Just Energy does not publish fixed NZD pricing for plans on its public website; rates vary by location, lines company and meter setup.
To obtain exact pricing you must log into My Account with your account number or contact customer care.
Representative table
| Plan / Item | Price (NZD) | Notes |
|---|---|---|
| Plans & rates | Varies | Rates depend on your location, lines company and meter configuration; contact My Account or customer care for exact pricing. |
Your consumer rights in New Zealand
Consumer Care Obligation
Just Energy adheres to a Consumer Care Policy offering support for vulnerable or medically dependent customers and flexible payment options like SmoothPay.
They provide power‑saving tips and aim to keep electricity connected during hardship where possible.
Complaints and dispute resolution
Complaints are acknowledged within 2 working days and generally resolved within 20 working days, with up to 40 working days for complex cases.
If unresolved, customers may escalate complaints to Utilities Disputes for independent review.
Customer experiences
Positive feedback
Some customers report helpful, knowledgeable and caring staff and generally good customer service in testimonials hosted by the company.
Global review aggregates show positive ratings in other markets, but experiences vary by region and case.
Common negative issues reported
Complaints collected on public review sites include unexpected termination or disconnection fees, billing errors, and difficulties obtaining final bills.
Other recurring issues include disputed charges after cancellation, confusion over promotional credits, and frustration with customer service accessibility.
Documentation checklist
What to prepare before you cancel
- Your Just Energy account number (from bills or My Account).
- Full name and service address as listed on the account.
- Contact phone number and email address for confirmation.
For refunds and disputes
- Bank account details if requesting an account credit refund.
- Copies or screenshots of recent bills, payment receipts and any promotional offers relevant to your dispute.
- Record of previous communications (dates, names, ticket/reference numbers) with Just Energy.
Common mistakes
Not providing complete account details
Leaving out your account number or service address when emailing or calling can delay cancellation and final billing.
Always include clear identifiers to speed up the process.
Assuming app subscription cancellation is automatic
If you used an app or third‑party channel, cancelling your Just Energy account does not automatically cancel an App Store or Google Play subscription.
Unsubscribe through the respective app store to avoid ongoing charges from those platforms.
Comparative recap
At a glance
Below is a concise comparison of key cancellation and service factors for Just Energy in NZ to help you assess next steps.
Summary table
| Feature | What to expect |
|---|---|
| Ease of cancellation | Relatively straightforward via email or phone; no long‑term contract stated. |
| Refunds for credits | Available on request; NZD 15 fee may apply if not first refund within 12 months. |
| Pricing transparency | Rates not published publicly; pricing varies by location and requires My Account or customer care access. |
| Consumer protections | Operates under a Consumer Care Obligation with complaint timelines and escalation to Utilities Disputes. |
| Customer service experience | Mixed reviews: positive staff interactions reported, alongside public complaints about billing and finalisation issues. |
After cancelling
What to check immediately
- Confirm receipt of your cancellation request and ask for a reference or confirmation email.
- Watch for the final bill and check that any join‑on credit treatment is correct if you left within 12 months.
Helpful links and escalation
- How to cancel my account (Just Energy help)
- My Account - balance, credit and refunds (Just Energy help)
- Consumer Care Policy (Just Energy NZ)
Address
Postal correspondence
For general postal correspondence (including posted forms), use the company PO Box address below.
Mailing address
PO Box 10044, Dominion Road, Auckland 1446, New Zealand
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