What is Iobit

Company overview

IObit is a software company that sells PC and mobile utility programs such as Advanced SystemCare, Driver Booster and AMC Security Pro.

Products are offered via IObit's website, mobile app stores and third‑party resellers, with licensing, renewal and support handled through those sales channels.

How IObit products are delivered

Software may be downloaded directly from IObit.com, installed from app stores, or provided by resellers who handle billing and license keys.

This multi‑channel delivery affects how subscriptions are managed and where refunds or cancellations must be requested.

How to cancel Iobit

Cancel subscriptions bought from Apple App Store

Open iOS Settings and tap your Apple ID at the top.
Select Subscriptions, find the IObit app or AMC Security Pro, then tap Cancel Subscription.
Apple manages billing and refunds for App Store purchases; IObit cannot cancel App Store subscriptions for you.
Reference: Apple App Store cancellation guide.

Cancel subscriptions bought from Google Play

Open the Google Play Store app, tap your profile, then Subscriptions.
Find the IObit app (e.g., AMC Security Pro) and choose Cancel subscription from there.
Google Play handles billing and refund eligibility for purchases through its store.
Reference: Google Play cancellation note.

Cancel subscriptions bought directly from IObit.com

Check your purchase receipt to identify the billing provider (e.g., Paddle, 2Checkout, PayPal or direct credit card processor).
Log into the billing provider's portal (Paddle, 2Checkout or your PayPal/credit card account) and disable auto‑renewal or cancel the subscription.
If you cannot identify the billing partner, open a support request through IObit's support pages with your order number and request cancellation.
Reference: Guide to cancel via billing providers.

Contacting IObit support

Use IObit's official support portal or the refund policy page to submit requests or enquiries.
Include order ID, purchase email and product details to speed up processing.
Support and cancellation are usually processed via the payment platform or IObit's helpdesk rather than a NZ postal address.

What happens when you cancel

Access to the product

After cancellation, access depends on your license type and remaining paid period.

Most annual licenses remain active until the end of the paid term; auto‑renewal simply stops at the next billing date.

Renewal and billing

Cancelling auto‑renewal prevents future charges but does not usually trigger a refund automatically.

If you need a refund, you must follow IObit's refund rules or the app store/billing provider's refund procedures.

Data and account information

IObit may retain account or purchase records for support, licensing and legal purposes.

If you want data removed, request deletion through IObit support and state the account details and reason for removal.

Will I get a refund?

Refunds for purchases from IObit.com

Direct purchases from IObit.com are covered by a 60‑day Money Back Guarantee for eligible circumstances.

Refunds within this period require meeting IObit's Accepted Circumstances (duplicate purchase, missing registration code after contacting support, etc.).

Reference: IObit refund policy.

Other refund rules and timing

App store refunds and exceptions

For AMC Security Pro on Google Play, users may request a refund within 7 days if the app fails to meet advertised functions.
Apple and Google have their own refund procedures and timelines; you must request refunds from the respective store for those purchases.
Reference: IObit FAQ.

Iobit plans and pricing

Typical NZ reseller prices

Plan	Price (NZ$)	Period	Notes
Advanced SystemCare 16 Pro (1 device)	NZ$31.00	1 year	Standard reseller offer via NZ site (performance boost)
Driver Booster 10 Pro (1 device)	NZ$42.00	1 year	Standard reseller offer via NZ site (drivers update)
Driver Booster 10 Pro (3 devices)	NZ$52.00	1 year	Reseller bundle for multiple devices

Pricing notes

These prices come from a New Zealand reseller (esoft24) and were current as of 2025; the official IObit site typically lists USD pricing.

If you bought from a reseller, the reseller's terms and refund policies may apply instead of IObit's direct policies.

Your consumer rights in New Zealand

Legal protections

Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), digital goods and services must be as described, fit for purpose and of acceptable quality.

If IObit's software does not meet these guarantees you are entitled to a remedy such as a refund or fix.

How to escalate if you have problems

If IObit does not provide a reasonable remedy, you can seek help from the Commerce Commission or local consumer organisations.
Contact Citizens Advice Bureau or consumer advocacy services in New Zealand for free guidance on your rights and next steps.

Customer experiences

Positive experiences

Some users report that products like Driver Booster and Advanced SystemCare improve performance and update drivers effectively.
There are accounts of responsive support, for example quick replies about lost license codes or refund assistance.

Negative experiences

Common complaints include intrusive pop‑ups, bundled software during installation, and confusing interfaces.
Many customers report difficulty finding cancellation paths, broken links, duplicate billing, or delayed refunds.

Documentation checklist

Required documents for cancellation or refund

Order number or receipt showing purchase date and product name.
Email address or account used to buy the product.
Payment method details (Paddle/2Checkout/PayPal/credit card) or app store order ID.

Helpful supporting information

Screenshots of billing charges, activation issues, or error messages.
Records of prior support requests and IObit responses when relevant to your case.

Common mistakes

Assuming IObit can cancel app store purchases

A frequent mistake is contacting IObit to cancel App Store or Google Play subscriptions; those must be cancelled through the store.

Doing so can delay cancellation and create confusion about refunds and future charges.

Missing the refund window or wrong billing partner

Another error is not checking the refund eligibility period (30 or 60 days for direct purchases, 7 days for some Play purchases).

Also, users sometimes try to cancel through IObit when the reseller or payment processor (Paddle, 2Checkout) actually controls the subscription.

Comparative recap

Quick comparison of purchase channels

Topic	IObit direct purchase	App stores (Apple/Google)
Where to cancel	Billing provider portal or IObit support	Manage in App Store or Google Play Subscriptions
Refund window	30‑day return; 60‑day Money Back Guarantee (eligible cases)	Store policies apply (e.g., Google Play may allow 7 days for some issues)
Common issues	Hidden billing provider, reseller rules, duplicate charges	Store refund processing, short refund windows

After cancelling

Follow up actions

Keep confirmation emails or screenshots that auto‑renewal was turned off.
Monitor your payment method for any unexpected charges after cancellation.

Useful links and contacts

IObit refund policy: IObit Refund Policy
IObit return policy and support: IObit Support & Return Policy
App store cancellation help: Apple/Google cancellation note
CItizens Advice Bureau NZ: cab.org.nz
Commerce Commission NZ: comcom.govt.nz

Address

Primary office (Hong Kong)

Room 1204‑5, 12/F., Centre Point, 181‑185 Gloucester Road, Wanchai, Hong Kong

Notes about New Zealand mailing

No specific IObit postal address for New Zealand was located; support and cancellations are usually handled online or by the billing partner.

If you need to escalate formally and require a postal address, consider using the Hong Kong office above and submit online support requests first.

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