Cancel Ubisoft+: Simple Process

What is Ubisoft+

Overview

Ubisoft+ is a subscription service that provides access to a catalogue of Ubisoft games and related benefits, depending on the plan you choose.

Plans can include access to classic titles, additional content, and in some tiers day‑one releases and extra rewards.

Key features

Features vary by plan but commonly include downloadable PC games and access to select DLC and in‑game content where included by the tier.

How you bought the subscription (Ubisoft Store, Apple App Store, Google Play) affects cancellation and refund handling.

How to cancel Ubisoft+

Cancel via Ubisoft Store (web)

• Sign in to your Ubisoft account at store.ubi.com/my-account.
• Go to "My Account" and locate your Ubisoft+ subscription or subscriptions list.
• Follow the on‑screen instructions to cancel the subscription; confirm cancellation when prompted.
• After cancellation you will typically retain access until the end of the current billing period.

Cancel via App Store (iOS) or Google Play (Android)

• If you purchased through Apple App Store, open your Apple ID subscriptions in device settings or visit Apple support to manage subscriptions; Ubisoft cannot cancel these for you.
• If you purchased through Google Play, open Google Play > Subscriptions or use Google support to cancel; Ubisoft does not process these cancellations.
• Use the official platform subscription pages for changes to billing or refunds when purchases were made through those stores.

Dark pattern and hidden cancel options

Some New Zealand users report the Ubisoft site hides the cancel button and shows only "Manage my payment method".

If you encounter a missing cancel button, avoid browser hacks; instead record evidence (screenshots) and contact Ubisoft support or raise a complaint under NZ consumer law if needed.

What happens when you cancel

Access after cancellation

When you cancel via Ubisoft directly you usually keep access until the end of that billing period.

No immediate termination occurs in most cases, but access ends once the paid period finishes.

Renewal and billing

Automatic renewals stop after a successful cancellation; you should check your account to confirm the status shows cancelled.

If billed via Apple or Google Play, those platforms control renewals and billing changes.

Account and data

Cancelling Ubisoft+ does not delete your Ubisoft account or game saves controlled by Ubisoft; account data retention follows Ubisoft's broader policies.

Keep a record of the cancellation confirmation email or screenshot for your records.

Will I get a refund?

Ubisoft direct purchases

If you purchased Ubisoft+ directly from Ubisoft, pro‑rata refunds are generally not provided for mid‑period cancellations.

Expect access to continue until period end but no partial refund for unused time in most direct purchases.

Third‑party purchases (Apple, Google)

If you purchased through the Apple App Store or Google Play, refund and cancellation policies of those platforms apply.

Contact Apple or Google Play support to request refunds or check their eligibility rules.

Digital and in‑game purchases

Refunds for digital or in‑game purchases are restrictive; Ubisoft may refuse refunds for consumables or where abuse is suspected.

Only in cases required by law or specific account/bans might refunds be granted - keep evidence if you believe a product is faulty or misrepresented.

Ubisoft+ plans and pricing

Current NZ pricing

Below is the available New Zealand pricing data discovered for Ubisoft+; where data is unavailable the table notes "Varies".

Notes on pricing

Exact NZD pricing for the full Ubisoft+ Premium tier was not located in publicly available sources as of Jan 15, 2026.

Check the Ubisoft Store or platform storefront for the most current local prices before subscribing.

Your consumer rights in New Zealand

Consumer Guarantees Act (digital products)

Under the Consumer Guarantees Act (CGA), digital products and services must be of acceptable quality and fit for purpose.

Suppliers cannot contract out of CGA rights; remedies are available for defective or misrepresented services.

Fair Trading Act and misleading practices

Misleading cancellation processes (for example hidden cancel buttons) may breach the Fair Trading Act.

If you believe a business is being deceptive, you can report it to the Commerce Commission.

Practical steps you can take

• Gather proof (screenshots, timestamps) if cancellation options are hidden or misleading.
• Contact Ubisoft support first and request clear instructions and confirmation of cancellation.
• File a complaint with the Commerce Commission if you suspect a Fair Trading Act breach; use CGA remedies if the service is defective.

Customer experiences

Reported problems

Many users report poor customer support, repetitive automated replies, and unresolved cases even when evidence is provided.

Other common complaints include hidden cancellation options, technical issues with Ubisoft Connect, and DLC or entitlement problems.

Limited positive feedback

There is little verified positive feedback in the dataset; some users do value the game access while subscribed.

Because experiences vary widely, keep records and follow the correct cancellation path for your purchase method.

Documentation checklist

What to gather

• Account email and Ubisoft account name
• Order number or subscription confirmation email
• Payment method details and billing dates
• Screenshots showing subscription status or missing cancel options

How to present it

• Organise screenshots in chronological order and include timestamps where possible.
• Keep copies of all messages with support and note case reference numbers.
• Use concise bullet points when contacting support to summarise the issue and desired outcome.

Common mistakes

Assuming refunds are available

A common mistake is assuming you will get a pro‑rata refund after cancelling. If you purchased directly from Ubisoft, pro‑rata refunds are generally not provided.

Always check the purchase channel’s refund policy before cancelling if a refund is important to you.

Using the wrong cancellation path

Another common error is attempting to cancel a platform purchase (Apple/Google) on the Ubisoft site - these must be cancelled through the original platform.

Confirm where you purchased the subscription and follow that provider’s subscription management steps to avoid delays.

Comparative recap

Summary table

Quick takeaways

If you bought directly from Ubisoft, cancel via your Ubisoft account and expect access until period end but usually no refund.

If you bought via Apple or Google, manage subscriptions and refund requests through those platforms.

After cancelling

What to check

Confirm the subscription status in your Ubisoft account and save any confirmation or case numbers you receive.

Verify that billing has stopped by checking your card or platform billing history after the next renewal date passes.

Helpful links

Manage Ubisoft account: store.ubi.com/my-account

Ubisoft Support: support.ubisoft.com

Apple subscriptions help: support.apple.com/en-us/HT202039

Google Play subscriptions: support.google.com/googleplay/answer/7018481

Commerce Commission NZ (Fair Trading): comcom.govt.nz

Consumer Protection (NZ) and CGA guidance: consumerprotection.govt.nz

Address

Ubisoft regional office (listed)

Ubisoft, Spaces Guildford, Austen House, Station View Units A‑J, GU1 4AR, Guildford, UK.

Notes about postal cancellation

Ubisoft does not provide a dedicated postal address for Ubisoft+ subscription cancellation in New Zealand; cancellations are handled online via your Ubisoft account.

If you plan to send written correspondence, include all account identifiers and keep copies of what you send.