Cancellation Brandcrowd: Easy Method

What is Brandcrowd

Overview

Brandcrowd is an online logo and brand asset design tool that provides templates, an editor, and subscription-based access to high-resolution files and marketing assets.

It is offered by DesignCrowd Pty Ltd and commonly used by small businesses to create logos quickly using pre-made templates and an editor.

Core features

Key features include a large template library, vector and high-resolution downloads, and subscription tiers that bundle logos with website or asset tools.

Plans range from a free basic logo option to monthly and annual premium subscriptions with varying asset access and support levels.

How to cancel Brandcrowd

Cancel via the BrandCrowd website (recommended)

• Log into your BrandCrowd account.
• Go to subscription settings (Account or Billing area).
• Select the active subscription and choose Cancel.
• Keep a screenshot or confirmation; subscription typically remains active until the end of the paid period.

App Store / Google Play cancellations

• BrandCrowd does not document App Store/Google Play cancellation effects clearly.
• Canceling via App Store or Google Play may not stop billing on BrandCrowd; to be safe, cancel on the BrandCrowd website or contact support.
• If you used an in-app purchase, also review your App Store/Google Play subscriptions to stop future charges from the store side.

What happens when you cancel

Access after cancellation

After cancelling, your subscription generally remains active until the end of the current paid period.

You keep access to files and features for that remainder of time unless BrandCrowd specifies otherwise in a cancellation confirmation.

Renewal, data and account

Automatic renewals stop after a successful cancellation, but you should verify that no further charges occur on your card or payment method.

Your account and design files usually remain available; export important files before any loss of access and keep records of downloads.

Will I get a refund?

Standard refund windows

Monthly subscriptions: BrandCrowd allows refunds within 7 days of a recurring charge if the Subscription Service has not been used.

Annual (or longer) subscriptions: refunds are allowed within 30 days of a recurring charge if the service has not been used.

Exceptions and discretionary refunds

• If the service was used (downloads, edits or other use), refunds may be denied and are at BrandCrowd’s discretion.
• Refunds are not typically granted for change of mind or dissatisfaction with design quality unless a technical impediment is shown.
• All refund requests should be sent to [email protected] and remain subject to BrandCrowd’s review.

Brandcrowd plans and pricing

Notes on prices

The following pricing data uses approximate conversions to Singapore dollars and may vary with payment processor fees.

BrandCrowd does not publish Singapore-specific pricing in all cases; check your account for exact billed amounts.

Available plans

Your consumer rights in Singapore

Refund windows versus local law

BrandCrowd’s terms specify 7-day (monthly) and 30-day (annual) refund windows rather than a statutory 14-day cooling-off period.

Whether you have additional rights beyond these windows depends on Singapore consumer law and the specific circumstances of the purchase.

Practical steps if you dispute a charge

• Contact BrandCrowd support at [email protected] with evidence and request a refund.
• If necessary, check with your payment provider or card issuer about chargeback options for unauthorised or disputed charges.
• Keep records of correspondence, receipts and screenshots to support your claim with the merchant or your bank.

Customer experiences

Positive feedback

Users praise BrandCrowd for ease of use, a large template library, solid editor tools, and responsive customer support via chat and email.

Review summaries highlight legitimate licensing and good value for many users, with reasonable payment and returns processes reported by aggregators.

Negative feedback

Some users report unexpected recurring charges, difficulty cancelling, and disputes over refunds - complaints appear across multiple review platforms.

There are reports of delays or refusals in refund handling and some dissatisfaction when users believe they were charged after cancelling.

Documentation checklist

What to prepare before contacting support

• Account email and username used with BrandCrowd.
• Order or subscription reference number and billing dates.
• Payment receipts or bank/statement lines showing the charge.
• Screenshots of subscription settings, cancellation attempts, and any error messages.

Supporting evidence for refunds or disputes

• Proof of non‑use (if claiming refund under the service-unused rule).
• Copies of emails or support tickets and any confirmation messages.
• Correspondence with App Store/Google Play if an in-app purchase was involved.

Common mistakes

Assuming app-store cancellation is enough

Many users cancel through App Store or Google Play and assume BrandCrowd billing stops automatically.

Because BrandCrowd’s documentation is unclear, cancelling on the BrandCrowd website and keeping proof is safer.

Waiting too long to request a refund

Another common error is missing the specific refund window (7 days for monthly, 30 days for annual) and then assuming a refund will be granted.

Also, not preserving proof of non-use or confirmation of cancellation weakens refund requests.

Comparative recap

At-a-glance comparison

How to prioritise actions

If you are billed unexpectedly, gather documentation, cancel on the website, and contact support immediately.

Consider your payment provider’s dispute or chargeback options if the merchant does not resolve an unauthorised or erroneous charge.

After cancelling

Immediate actions

• Save any confirmation or cancellation screenshot and note the expiry date of access.
• Check your bank or card statement for further charges over the next billing cycle.

Where to get help and further reading

Contact BrandCrowd support at [email protected] for account-specific requests and refund applications.

For independent reviews and a detailed service overview, see a BrandCrowd review: BrandCrowd review (Digiexe).

For broader comparisons of free vs paid logo makers, a consolidated guide is available at: Free vs Paid Logo Makers (PortoTheme).

Address

Postal address

DesignCrowd Pty Ltd (BrandCrowd headquarters)

Level 4, 2 Hill Street, Surry Hills, New South Wales 2010, Australia

When to use the postal address

Use the postal address for formal notices or if instructed by support; for most cancellations and refunds, email [email protected] is faster.

Retain copies of any posted correspondence and proof of postage when sending formal documents.