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I hereby notify you of my decision to terminate the contract relating to the Evoice service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Evoice: Easy Method
What is Evoice
Overview
eVoice is a virtual telephone service for businesses that provides local and toll-free numbers, professional voicemail, call routing, and inbound faxing.
Who uses it
It is designed for entrepreneurs and small businesses that need a cloud-based phone solution without on-premise PBX hardware.
How to cancel Evoice
Cancel via web (administrator)
- Log into your eVoice account as an administrator.
- Navigate to Billing or Account settings.
- Select "Cancel Account" and follow the on-screen prompts to confirm cancellation.
Cancel via mobile app stores
- Apple App Store (iPhone): Open Settings → Apple ID → Subscriptions → eVoice → Cancel Subscription.
- Google Play Store (Android): Open Play Store → Menu → My apps → Subscriptions → eVoice → Cancel → Confirm.
What happens when you cancel
Service access and termination
After cancellation you will typically retain access until the end of your paid billing period.
Services such as inbound numbers, voicemail, and faxing will stop at the end of that period unless you reactivate.
Data and number retention
Account data may be removed or archived according to eVoice retention policies; save important voicemails, call logs, or faxes before cancelling.
If you need to keep a phone number, contact eVoice support before cancellation to discuss transfer or porting options.
Will I get a refund?
General refund policy
eVoice’s policy indicates no refunds for prepaid annual accounts if cancelled after the first 30 days of service.
No refunds are issued for inactivity on your account.
Store subscriptions and exceptions
- Subscriptions purchased via Apple or Google are subject to their store refund processes; outcomes depend on Apple’s or Google’s policies.
- If you believe there was misrepresentation or an unfair practice, gather documentation and escalate (see Singapore rights below).
For additional context on store refunds you can review an independent guide: Postclic: Cancel eVoice.
Evoice plans and pricing
Pricing snapshot
Below are USD-based plans and approximate SGD equivalents as provided in available data.
Table details
| Plan | Price | Period | Features |
|---|---|---|---|
| eVoice Lite | USD 14.99/month (≈ S$20.24) | monthly | 2 users, 350 minutes/month, 6 numbers, unlimited extensions |
| eVoice Lite (Yearly) | USD 149.90/year (≈ S$202.37) | annual | Same as above |
| eVoice Unlimited | USD 78.00/month (≈ S$105.30) | monthly | 4 users, unlimited minutes, 12 numbers, inbound faxing |
| eVoice Unlimited (Yearly) | USD 780.00/year (≈ S$1,053.00) | annual | Same as above |
| eVoice Unlimited Plus | USD 114.00/month (≈ S$153.90) | monthly | 6 users, unlimited minutes, 18 numbers, inbound faxing |
| eVoice Unlimited Plus (Yearly) | USD 1,140.00/year (≈ S$1,539.00) | annual | Same as above |
| eVoice Unlimited Pro | USD 180.00/month (≈ S$243.00) | monthly | 10 users, unlimited minutes, 30 numbers, inbound faxing |
| eVoice Unlimited Pro (Yearly) | USD 1,140.00/year (≈ S$1,539.00) | annual | Same as above |
| Standard Plan (Forbes Advisor) | USD 14.00/month (≈ S$18.90) | monthly | Unlimited domestic calling; others as per standard |
| Starting Price (GetApp Singapore) | USD 12.99/month (≈ S$17.54) | monthly | Not specified |
| Basic (No1Reviews tiers) | USD 9.95/month (≈ S$13.43) | monthly | 300 minutes, 2 extensions |
| Mid-tier (No1Reviews tiers) | USD 19.95/month (≈ S$26.93) | monthly | 500 minutes, 3 extensions |
| Top-tier (No1Reviews tiers) | USD 29.95/month (≈ S$40.43) | monthly | 1000 minutes, 5 extensions |
Your consumer rights in Singapore
Legal context
There is no automatic 14-day statutory refund for digital services, but the Consumer Protection (Fair Trading) Act (CPFTA) protects consumers against unfair practices and misrepresentations.
Practical steps if you have a dispute
- Gather all documentation: invoices, cancellation confirmations, emails, screenshots.
- Contact eVoice support first and keep records of responses and timelines.
- If unresolved, escalate to the Consumers Association of Singapore (CASE) with your evidence.
Customer experiences
Positive feedback
Some users praise prompt, professional support and say the service offers good value for small businesses.
These reviews note useful core features like voicemail and call routing for simple setups.
Negative feedback
Common complaints include long wait times, unresolved support issues, and unexpected billing after cancellation.
Users also report app problems such as missed notifications, dropped calls, and poor interface usability. For examples see independent reviews: Trustpilot eVoice reviews.
Documentation checklist
Before you cancel
- Account username / administrator login details.
- List of numbers and services tied to the account (voicemail, fax, extensions).
- Recent invoices and payment receipts.
After cancellation
- Cancellation confirmation or reference number (save screenshots or email).
- All correspondence with support, including dates and agent names if available.
- Export important voicemails, call logs, and fax records you may need later.
Common mistakes
Not confirming cancellation
Many users assume cancelling in-app or via email is enough; always verify you received explicit cancellation confirmation.
Without confirmation, renewals and charges may continue.
Mismatched subscription source
Cancelling the eVoice account at the web portal does not automatically cancel an App Store or Google Play subscription.
Always cancel through the store where you purchased if the subscription was billed through Apple or Google.
Comparative recap
Quick comparison
The table below summarizes key plans and price points to help you choose whether to keep, downgrade, or cancel.
How to read this table
Prices are USD with approximate SGD equivalents. The Period column uses monthly for monthly and annual for yearly entries.
| Plan | Price | Period | Best for |
|---|---|---|---|
| eVoice Lite | USD 14.99 (≈ S$20.24) | monthly | Small businesses needing basic minutes and a few numbers |
| eVoice Unlimited | USD 78.00 (≈ S$105.30) | monthly | Businesses needing unlimited minutes and more users |
| eVoice Unlimited Pro | USD 180.00 (≈ S$243.00) | monthly | Larger teams requiring many numbers and users |
After cancelling
Immediate actions
- Save cancellation confirmation and any final invoices.
- Export voicemails, call logs, and fax records before access ends.
Where to find more information
Independent cancellation guidance and experiences are available here:
Address
Company headquarters
eVoice corporate address (publicly listed): 1394 Willow Road, Menlo Park, California 94025, United States.
Notes on contacting
eVoice handles cancellations online via account settings or the app stores; no dedicated physical cancellation address is generally required.
If you need escalation in Singapore, collect documentation and consider contacting CASE if direct resolution fails.