Cancellation Incfile: Easy Method

What is Incfile

Overview

Incfile is a U.S.-based online business formation service that helps entrepreneurs form LLCs, corporations and nonprofits and offers related services such as registered agent support.

The company focuses on rapid formation packages and add-on services to simplify filing and post-formation compliance for small businesses.

Core services

Typical services include entity formation filings, registered agent service, compliance filings and domain/email offerings through partners.

Incfile’s terms and customer-facing policies are primarily written for U.S. customers and timeframes.

How to cancel Incfile

Cancel via Web (Dashboard)

• Log into your Incfile dashboard as soon as possible on the same business day you placed the order.
• Place the order on hold from the "order review" section if the option is available.
• After placing a hold, call Incfile support at 855-829-9090 or email [email protected] to request cancellation.
• If you cannot place the order on hold, cancellation may not be possible because payment may already be forwarded for filing.

Cancel via mobile app subscriptions

• Incfile does not control App Store or Google Play billing directly; platform subscriptions must be cancelled through the platform.
• For iOS subscriptions: open Settings → your name → Subscriptions → select the subscription → tap "Cancel Subscription". See guidance at iOS/App Store cancellation steps.
• For Google Play (Android): open the Play Store app → tap profile icon → Payments & subscriptions → select subscription → "Cancel Subscription". See the same guidance at the link above.

What happens when you cancel

Account access and services

After cancellation, access to paid features may end immediately or at the end of the current paid period depending on the product and how billing is handled.

Registered agent and ongoing compliance services may remain active until their paid period ends unless you explicitly cancel that service separately.

Filings and submissions

If a formation filing has already been submitted to the state, Incfile typically cannot reverse the filing and refunds are generally not available.

If payment has not yet been forwarded to the state (commonly a short window after ordering), cancellation and partial refund may be possible.

Will I get a refund?

Business formation orders

Refunds for formation orders are available only if cancellation occurs before payment is forwarded to the state; this window is generally within about 24 hours of ordering.

When a refund is allowed, Incfile’s policy commonly deducts a $30 cancellation fee plus any expenses already paid or incurred; no refund is available once filing is submitted.

Domain and email services

Domain and email refunds (through Incfile partners) can be requested within 3 business days of domain activation or renewal for certain plan types (Basic/Standard); Premium plans may allow re-activation instead.

After that 3-business-day window, cancellation may still be processed but funds are typically non-refundable. See domain/email policy summaries at Postclic.

Cooling-off period and Singapore rights

Incfile’s publicly available policies are U.S.-centric and do not expressly implement a 14-day cooling-off period or other Singapore statutory refund entitlements.

If you are in Singapore, do not assume Incfile’s standard terms automatically include local CPFTA-style cooling-off rights unless stated; seek confirmation from the company or a local advisor.

Incfile plans and pricing

Where to check pricing

Incfile’s service packages and pricing are published on its official site. Prices vary by package and add-ons and are normally shown in USD for U.S. customers.

Because localized SGD pricing was not located in public sources, verify current rates directly with Incfile before ordering.

Notes on local pricing

There is no verified public source showing Incfile pricing in SGD for Singapore customers; contacting support or sales is the safest way to confirm local costs and conversions.

Avoid relying on third-party estimates for price conversions or promotions unless confirmed by Incfile support.

Your consumer rights in Singapore

General position

Incfile’s available policies do not explicitly reference Singapore consumer protections such as the Consumer Protection (Fair Trading) Act (CPFTA) or a statutory cooling-off period.

This means Incfile’s standard refund and cancellation rules are primarily framed for U.S. customers and may not automatically reflect Singapore statutory rights.

Practical steps if you are in Singapore

• Contact Incfile support (call 855-829-9090 or email [email protected]) and request clear confirmation of cancellation and refund treatment in writing.
• If you paid by card, consider contacting your card issuer or payment provider about a dispute or chargeback if you cannot obtain a promised refund.
• For firm legal advice or to assert statutory rights, consult a local consumer or legal adviser in Singapore.

Customer experiences

Positive feedback

Some users report that Incfile makes the LLC formation process straightforward and cost-effective, allowing quick filing at a lower upfront cost.

Several reviewers praise the simplicity of basic formation packages for straightforward cases.

Negative feedback

There are numerous complaints about slow or unresponsive customer service, confusing pricing or add-ons, and difficulty obtaining refunds.

Some customers report unexpected charges, billing disputes, and disputes over whether filings were actually submitted; see user feedback summaries at BusinessFormation.io.

Documentation checklist

Required items to request cancellation

• Order number or invoice number for the Incfile order.
• Account email address and the registered business name used for the order.
• Payment proof (receipt, transaction ID, or credit card statement showing the charge).

Helpful additional documents

• Screenshot of the order status in your dashboard showing "order review" or related status.
• Clear written request to cancel (email) and any reply from Incfile support.
• Domain or email activation details if the cancellation relates to domain/email services.

Common mistakes

Missed timing window

A frequent mistake is waiting too long to request cancellation; formation payments are often forwarded to the state quickly, after which refunds are not available.

Act immediately on the same business day if you want the best chance of cancelling a formation order before submission.

Poor documentation and follow-up

Another common error is not keeping clear evidence of cancellation requests and confirmations, which makes refund disputes harder to resolve.

Always capture screenshots, save confirmation emails, and note support call times and agent names when you contact support.

Comparative recap

After cancelling

Confirmations to obtain

Keep written confirmation of the cancellation and any refund amounts or fees that will be charged.

If a refund is promised, note the expected processing time and the payment method to which it will be returned.

Helpful links and next steps

• Guidance on cancelling app subscriptions: App subscription cancellation steps.
• Summary guidance on cancelling Incfile services: Postclic cancellation summary.
• Aggregated user reviews and feedback: BusinessFormation.io reviews.

Address

Corporate mailing address

Incfile.com LLC

17350 State Highway 249, Suite 220, Houston, TX 77064, United States

Notes

If you plan to send termination or legal correspondence by mail, include the order number and contact details and consider using tracked delivery.

Also follow up by email and phone to ensure the cancellation request is acknowledged and processed. Contact support at 855-829-9090 or [email protected].