Cancellation Evoice: Easy Method

What is Evoice

Overview

eVoice is a virtual telephone service for businesses that provides local and toll-free numbers, professional voicemail, call routing, and inbound faxing.

Who uses it

It is designed for entrepreneurs and small businesses that need a cloud-based phone solution without on-premise PBX hardware.

How to cancel Evoice

Cancel via web (administrator)

• Log into your eVoice account as an administrator.
• Navigate to Billing or Account settings.
• Select "Cancel Account" and follow the on-screen prompts to confirm cancellation.

Cancel via mobile app stores

• Apple App Store (iPhone): Open Settings → Apple ID → Subscriptions → eVoice → Cancel Subscription.
• Google Play Store (Android): Open Play Store → Menu → My apps → Subscriptions → eVoice → Cancel → Confirm.

What happens when you cancel

Service access and termination

After cancellation you will typically retain access until the end of your paid billing period.

Services such as inbound numbers, voicemail, and faxing will stop at the end of that period unless you reactivate.

Data and number retention

Account data may be removed or archived according to eVoice retention policies; save important voicemails, call logs, or faxes before cancelling.

If you need to keep a phone number, contact eVoice support before cancellation to discuss transfer or porting options.

Will I get a refund?

General refund policy

eVoice’s policy indicates no refunds for prepaid annual accounts if cancelled after the first 30 days of service.

No refunds are issued for inactivity on your account.

Store subscriptions and exceptions

• Subscriptions purchased via Apple or Google are subject to their store refund processes; outcomes depend on Apple’s or Google’s policies.
• If you believe there was misrepresentation or an unfair practice, gather documentation and escalate (see Singapore rights below).

For additional context on store refunds you can review an independent guide: Postclic: Cancel eVoice.

Evoice plans and pricing

Pricing snapshot

Below are USD-based plans and approximate SGD equivalents as provided in available data.

Table details

Your consumer rights in Singapore

Legal context

There is no automatic 14-day statutory refund for digital services, but the Consumer Protection (Fair Trading) Act (CPFTA) protects consumers against unfair practices and misrepresentations.

Practical steps if you have a dispute

• Gather all documentation: invoices, cancellation confirmations, emails, screenshots.
• Contact eVoice support first and keep records of responses and timelines.
• If unresolved, escalate to the Consumers Association of Singapore (CASE) with your evidence.

Customer experiences

Positive feedback

Some users praise prompt, professional support and say the service offers good value for small businesses.

These reviews note useful core features like voicemail and call routing for simple setups.

Negative feedback

Common complaints include long wait times, unresolved support issues, and unexpected billing after cancellation.

Users also report app problems such as missed notifications, dropped calls, and poor interface usability. For examples see independent reviews: Trustpilot eVoice reviews.

Documentation checklist

Before you cancel

• Account username / administrator login details.
• List of numbers and services tied to the account (voicemail, fax, extensions).
• Recent invoices and payment receipts.

After cancellation

• Cancellation confirmation or reference number (save screenshots or email).
• All correspondence with support, including dates and agent names if available.
• Export important voicemails, call logs, and fax records you may need later.

Common mistakes

Not confirming cancellation

Many users assume cancelling in-app or via email is enough; always verify you received explicit cancellation confirmation.

Without confirmation, renewals and charges may continue.

Mismatched subscription source

Cancelling the eVoice account at the web portal does not automatically cancel an App Store or Google Play subscription.

Always cancel through the store where you purchased if the subscription was billed through Apple or Google.

Comparative recap

Quick comparison

The table below summarizes key plans and price points to help you choose whether to keep, downgrade, or cancel.

How to read this table

Prices are USD with approximate SGD equivalents. The Period column uses monthly for monthly and annual for yearly entries.

After cancelling

Immediate actions

• Save cancellation confirmation and any final invoices.
• Export voicemails, call logs, and fax records before access ends.

Where to find more information

Independent cancellation guidance and experiences are available here:

• Postclic: Cancel eVoice
• Trustpilot: eVoice reviews
• No1Reviews: eVoice overview

Address

Company headquarters

eVoice corporate address (publicly listed): 1394 Willow Road, Menlo Park, California 94025, United States.

Notes on contacting

eVoice handles cancellations online via account settings or the app stores; no dedicated physical cancellation address is generally required.

If you need escalation in Singapore, collect documentation and consider contacting CASE if direct resolution fails.