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Cancellation Evoice: Easy Method
What is eVoice
Service overview
eVoice is a virtual phone service that provides business phone numbers, call forwarding, voicemail and related calling features managed online or via mobile apps.
The service is aimed at enabling businesses to manage multiple numbers and calls without traditional phone hardware.
Who typically uses eVoice
Small businesses, freelancers and remote teams commonly use eVoice to present a professional phone presence and route calls to mobile or landline devices.
Users rely on eVoice for call handling, voicemail management and simple multi-number setups.
How to cancel eVoice
Via web (administrator)
- Log into your eVoice account.
- Go to Billing > Cancel Account.
- Follow the on-screen prompts to confirm cancellation.
- Note: your phone number is held only briefly after cancellation and may be released for reassignment; port out beforehand if you want to keep it.
Via mobile app stores
Apple App Store
- On your iPhone open Settings > tap your Apple ID > Subscriptions.
- Find eVoice in the list and tap Cancel Subscription to stop future renewals.
- Refunds and subscription handling for App Store purchases are managed by Apple.
Google Play Store
- Open the Google Play Store app > Menu > Subscriptions.
- Select eVoice > Cancel > follow prompts to confirm.
- Refunds for Play Store subscriptions are handled by Google.
For official cancellation instructions see the eVoice help article.
eVoice: Canceling Your eVoice Account
What happens when you cancel
Access and account status
After cancellation your account access typically remains until the end of the current billing period, but you should confirm the exact end date when cancelling.
Auto-renewal is stopped for subscriptions after a confirmed cancellation on the platform used.
Phone numbers and porting
eVoice holds cancelled phone numbers only briefly before releasing them for reassignment.
If you want to retain a number, port it to another provider before cancelling the eVoice account.
Will I get a refund?
eVoice refund policy
eVoice does not issue refunds for prepaid annual accounts once the first 30 days have passed.
No refunds are provided for account inactivity; cancellation alone is not a basis for refund.
Platform-specific refunds
If you subscribed via the Apple App Store or Google Play Store, refunds are subject to each platform’s refund processes and policies.
For more on cancellation and refund handling, refer to the eVoice cancellation guide and platform support.
Third-party guide on cancelling eVoice (reference)
eVoice plans and pricing
Pricing availability
Exact South African Rand (ZAR) pricing for eVoice could not be located in public sources.
International pricing is often shown in USD; for South Africa check the local App Store or contact eVoice support.
Contact for exact rates
If you need a ZAR price or a current plan breakdown, contact eVoice directly or review your regional App Store listing before subscribing.
| Plan | Price | Period | Notes |
|---|---|---|---|
| eVoice plans | Contact for pricing | Contact for pricing | Exact ZAR/USD rates vary by region - contact eVoice or check your App Store. |
Your consumer rights in South Africa
Cooling-off period (ECTA section 44)
Under the Electronic Communications and Transactions Act (ECTA) section 44, consumers have a 7-day cooling-off right for online services.
This allows cancellation within 7 days of concluding the agreement without reason or penalty and requires a full refund within 30 days, subject to limited deductions.
Extended rights and supplier obligations
If required pre-contract information or review opportunities were not provided, consumers may have up to 14 days to cancel with refund rights.
For details on the statutory rights see the ECTA guidance pages.
ECTA section 44 - cooling-off period
Customer experiences
Positive feedback
Many users praise responsive and helpful customer support with fast issue resolution and account recovery in some cases.
Long-term customers often report reliable service for managing multiple business numbers and suitability for small business use.
Negative feedback
There are repeated complaints about app technical issues such as missed calls, inability to call back through the app and usability problems.
Other users report disrupted service, unexplained suspensions and billing problems with slow support responses in some cases.
Documentation checklist
Before cancelling
- Account email and username used for eVoice login.
- Billing method and last payment date.
- Phone numbers assigned to the account and porting details if you wish to keep them.
If you need support or a dispute
- Copies or screenshots of billing statements and subscription confirmations.
- Record of communications with eVoice support (dates and ticket numbers).
- App store subscription receipts if purchased via Apple or Google.
Common mistakes
Losing your phone number
Failing to port your number out before cancelling often results in permanent loss as eVoice releases numbers shortly after cancellation.
If you need to keep a number, arrange porting first and confirm with the gaining provider before cancelling eVoice.
Assuming automatic refunds or cancellations
Some customers assume a cancellation always triggers a refund; eVoice’s policy limits refunds for annual prepaid plans after 30 days.
If you subscribed through Apple or Google, do not assume eVoice controls refunds - contact the store for refund requests.
Comparative recap
Quick feature comparison
| Feature | eVoice | Typical VoIP provider | Traditional mobile operator |
|---|---|---|---|
| Phone numbers | Virtual business numbers; brief hold after cancellation | Similar virtual numbers; porting policies vary | Mobile numbers tied to SIM; porting possible but different process |
| Billing & refunds | Limited refunds; no refunds for annual plans after 30 days | Varies by vendor; some offer prorated refunds | Typically pro-rated for certain contracts; depends on operator |
| App experience | App-based management; some users report technical issues | Quality varies widely by provider and app maturity | Operator apps focus on mobile service rather than virtual PBX features |
| Support | Support praised by some users; mixed reviews overall | Support quality varies - often premium plans get faster support | Large operators may offer broad support channels and local presence |
After cancelling
Immediate next steps
Confirm cancellation email or confirmation number and keep a copy for records.
Arrange porting of any numbers you wish to keep before the account is closed.
Where to get help and more information
For official cancellation steps and support, see the eVoice help article.
eVoice: Canceling Your eVoice Account
If you believe your consumer rights apply, review ECTA cooling-off information and consumer guidance.
ECTA section 44 - cooling-off period
Address
Head office
35 Perkins Road, Ilford, Essex, IG2 7NQ, United Kingdom
Notes on contacting
Use the eVoice help pages for support requests rather than mailing the head office for faster resolution.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.