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Cancel FIVERR
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Fiverr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fiverr: Easy Method
What is Fiverr
Overview
Fiverr is an online marketplace connecting clients with freelance professionals across design, writing, programming, marketing and more.
Clients buy defined "gigs" or custom offers; transactions and communication occur through the Fiverr platform.
How the platform works
Orders are created when a client purchases a gig or accepts a custom offer; delivery, revisions and payments are managed on the site or apps.
Fiverr maintains platform-specific policies for cancellations, refunds and account actions that govern each transaction.
How to cancel Fiverr
Immediate cancellation (before submitting requirements)
- Use the Fiverr website only. If you have not submitted order requirements, you can cancel immediately without freelancer approval via the Resolution Center on the web.
- This immediate option is not available in Fiverr mobile apps - open Fiverr in a browser to use it.
Standard cancellation (any stage before completion)
- Open the Resolution Center on web or mobile and request cancellation.
- The other party has 48 hours to accept or decline; if no response, the order auto-cancels after the window.
Late delivery cancellation
- If the freelancer is more than 24 hours late without an agreed extension, clients can cancel without needing freelancer approval.
- Confirm deadlines and timestamps in messages before initiating a late-delivery cancellation.
Account deactivation or deletion
- To deactivate or delete your account via web or mobile, first withdraw or refund any available funds in your Fiverr balances.
- Deactivation makes the account inaccessible; permanent deletion requires contacting Fiverr support after deactivation.
What happens when you cancel
Order status and access
When an order is cancelled it is removed from active orders and marked as cancelled on the platform.
Files and message history remain available in your account record for reference after cancellation.
Timing and auto-cancel rules
Requests via the Resolution Center give the counterparty 48 hours to respond; lack of response triggers an automatic cancellation.
Immediate web-only cancellations (when no requirements submitted) take effect without freelancer approval.
Account actions and funds
If you deactivate or request deletion, ensure any Fiverr Balance or Pro Balance is withdrawn or refunded first.
Deactivated accounts become inaccessible and permanent deletion requires an extra support step.
Will I get a refund?
Default refund destination
By default, refunds from cancelled orders are credited to your Fiverr Balance (in-platform credits).
These credits can be used for future Fiverr purchases per platform rules.
Refunds to original payment method
- Available on desktop and iOS only via a "Request a Refund" button when applicable.
- These refunds return to the original payment method (card, PayPal) and typically take up to 10 business days after approval.
Partial refunds and Pro orders
- Freelancers may offer partial refunds (up to 60% of order price) via the Resolution Center before order completion. Minimum applies (USD 5 for orders over USD 50).
- For eligible Fiverr Pro orders, you may request cancellation/refund within 14 days after completion; refunds are credited to Fiverr Pro Balance and eligibility is assessed by Fiverr. Delivered work must not be used.
Consumer rights note
There is no statutory 14-day cooling-off right in Singapore for digital services; Fiverr’s refund terms are contractual and platform-specific.
Rely on Fiverr’s published Help Center rules rather than assuming statutory protections.
Fiverr plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Fiverr Workspace (iOS App Store) | S$32.98 | Monthly | AND.CO tools: invoicing, time tracking, expense tracking, project management. |
| Fiverr Workspace (iOS App Store) | S$298.98 | Annual | AND.CO tools: invoicing, time tracking, expense tracking, project management. |
Pricing notes
Other Fiverr subscription plans (Seller Plus, Pro tiers) are typically listed in USD; final SGD prices depend on exchange rates and local taxes at checkout.
Use the checkout screen to confirm exact local pricing and applicable fees before purchase.
Your consumer rights in Singapore
Statutory protections
Singapore consumer protection laws do not mandate a 14-day cooling-off period for digital services bought online.
Digital-service refunds and cancellations on Fiverr are governed by Fiverr’s own policies rather than a statutory cooling-off right.
Practical implications
Review Fiverr’s Help Center terms and the specific gig terms before purchasing to understand cancellation and refund remedies.
If you believe a seller has breached local consumer law, consider seeking local advice - Fiverr policies remain contractual unless local law provides otherwise.
Customer experiences
Positive feedback
Users often praise Fiverr for access to a large talent pool and easy-to-use interfaces for small or specialized tasks.
Fiverr Pro users sometimes report strong professional support and high-quality freelance services.
Common complaints
Reported issues include site bugs, slow or unsatisfactory customer support, unexpected extra charges and refund difficulties.
Some users report scams, disputes over evidence, or dissatisfaction with how cancellation outcomes are handled.
Documentation checklist
Essential items to collect
- Order ID and gig title.
- Payment receipt or transaction ID.
- Messages and timestamps showing requirements, deadlines or agreements.
- Screenshots of deliveries, missing files, or late deliveries.
Additional useful items
- Any agreed milestone or extension confirmations.
- Bank or PayPal details only if requested for a refund to original payment method (share securely via Fiverr support instructions).
- Notes on attempts to resolve the issue directly with the freelancer.
Common mistakes
Expecting automatic card refunds
Many users assume refunds always go back to their card; by default refunds credit Fiverr Balance unless a desktop/iOS refund to original method is requested and approved.
Check the available refund options before cancelling.
Missing the 48-hour window or submitting late
Failing to respond to a Resolution Center request within 48 hours can lead to auto-cancellation without your input.
Also, not documenting agreed extensions can weaken a late-delivery cancellation claim.
Account closure errors
Trying to deactivate or delete an account without withdrawing Fiverr balances causes delays; always clear balances first.
Requesting Pro refunds after using delivered work can make the claim ineligible - retain originals untouched if pursuing a Pro refund.
Comparative recap
Quick comparison table
| Action / Condition | Can cancel? | Method | Refund destination | Key limit or note |
|---|---|---|---|---|
| Immediate cancellation (no requirements) | Yes | Web only via Resolution Center | Fiverr Balance (default) | No freelancer approval required |
| Standard cancellation (any stage) | Yes | Web or app via Resolution Center | Fiverr Balance by default; desktop/iOS refund option possible | Other party has 48 hours to respond; auto-cancels if no response |
| Late delivery (>24 hours) | Yes | Web or app | Fiverr Balance by default | Client can cancel without freelancer approval if no extension agreed |
| Partial refund | Possible | Resolution Center (before completion) | Depends on arrangement; typically Fiverr Balance | Up to 60% of price; minimum USD 5 applies for orders over USD 50 |
| Fiverr Pro post-completion | Possible (eligibility required) | Request within 14 days | Fiverr Pro Balance | Delivered work must not be used; Fiverr determines eligibility |
How to choose
Use the immediate web option only before submitting requirements. Use Resolution Center for disputes or partial refunds.
Document communications and deadlines to strengthen your case in refunds or cancellations.
After cancelling
Next steps for clients
Check your Fiverr Balance and withdraw funds if needed, or use credits for future gigs.
If you requested a refund to your card or PayPal, monitor your payment method for the refund within the stated processing time.
When to contact support
Contact Fiverr support if you need permanent account deletion after deactivation, or if a refund to original payment method is delayed beyond the stated processing time.
Keep your documentation ready when opening a support ticket to expedite resolution.
Address
Legal correspondence
Fiverr International Ltd., Legal Department
8 Kaplan St., Tel Aviv, Israel
Notes on contacting
Use Fiverr’s in-platform support channels for account actions and refunds; legal correspondence addresses are typically for formal notices.
Ensure you follow Fiverr’s deactivation and fund-withdrawal steps before requesting permanent account deletion.