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Cancellation Incfile: Easy Method
What is Incfile
Overview
Incfile (also operating under the brand Bizee) is an online business-formation and compliance service that helps users form LLCs, corporations, and provides add-on services such as registered agent, virtual address, domain and email services.
Core services
Services include one-time formation filings, ongoing registered-agent and compliance support, and optional add-ons (domains, email, virtual address).
How to cancel Incfile
Cancel an order via the web dashboard
- Log in to your Incfile/Bizee account dashboard.
- Place the specific order "on hold" the same business day you want to cancel.
- After holding the order, contact Incfile support by email or phone to request cancellation.
Cancel domain, email, and additional services
- Domain and email activations: request cancellation within the allowed refund window (see refund section).
- Auto-renewing or add-on services (virtual address, registered agent extras): contact support to stop or cancel subscriptions.
- For step-by-step guidance see Incfile's cancellation help articles: How to cancel an order and Canceling additional services.
What happens when you cancel
Access and account status
Cancelling an order or add-on stops further processing of that specific service. Account access typically remains for other active services you keep.
Renewals and auto-pay
Stopping a subscription or cancelling an auto-renewing service prevents future charges, but you should confirm with support that auto-renew has been disabled.
Will I get a refund?
Refund rules for one-time filings
One-time formation filings may be refundable only if cancellation occurs before payment is forwarded to the government entity - typically a very short window (~24 hours).
Third-party fees and a US$30 cancellation fee (plus any expenses incurred) are commonly deducted from refundable amounts.
Refund rules for domain, email, and renewals
- Domain and email activations: refundable only within 3 business days of activation.
- Domain/email renewals: you have 3 business days after the renewal charge to cancel for a refund; after that, cancellation is possible but refunds are not issued.
- These policies are stated by Incfile in their Help Center: Domain and Email Cancelation and Refund Policies.
Conflicting or secondary claims
Some secondary sources claim a longer (e.g. 60-day) refund window for Incfile fees, but this conflicts with official Help Center guidance and should be treated as unofficial.
See a secondary summary here: Incfile refund (secondary source).
Incfile plans and pricing
Pricing availability
No verified pricing in South African Rand (ZAR) or localized South African plans were found in the public documentation for 2024/2025.
Incfile generally lists prices in USD on its site and Help Center materials.
Contact for pricing
If you need current pricing for a specific service, contact Incfile support or view the service pages in your account for up-to-date charges.
| Service | Price | Notes |
|---|---|---|
| Business formation / one-time filings | Contact for pricing | Prices listed in USD on Incfile site; no ZAR pricing found. |
| Registered agent / ongoing services | Contact for pricing | Contact support via dashboard for subscription amounts and renewals. |
| Domain / email / virtual address | Contact for pricing | Refund windows differ by service; see Help Center policies. |
Your consumer rights in South Africa
Cooling-off and statutory rights
South African consumer law (Consumer Protection Act) generally provides a 7‑day cooling-off period for certain electronic or distance transactions.
That right may allow a buyer to cancel within seven days, subject to specific rules and exclusions.
Jurisdiction and practical steps
Incfile is a US-based service and its published refund windows are much shorter (24 hours or 3 business days), which may conflict with South African protections depending on jurisdiction and contract terms.
If Incfile’s policies are not honoured, South African consumers may consider filing a chargeback with their card issuer or seeking local consumer-protection advice.
Customer experiences
Positive feedback
- Some review aggregators and summaries report high ratings for ease of use, helpfulness, and affordable packages.
- Examples of positive summaries appear on review summary sites: Incfile review summary and review summary.
Negative feedback
- Many user reviews cite slow or inconsistent customer service, mistakes in filings, and refund disputes.
- Independent review pages document common complaints and user reports: Incfile critical review.
Documentation checklist
Before you cancel
- Account login email and password or access to the account dashboard.
- Order number(s) or invoice(s) for the services you want to cancel.
- Payment method details (last four digits of card) and date of charge.
Supporting documents to provide
- Copy of the confirmation email or service activation notice for domains/email.
- Any correspondence with support about the issue or cancellation request.
- Proof of identity if support requests validation for account security.
Common mistakes
Waiting too long to cancel
Many customers miss the short refund windows (often same day or within 3 business days). Delaying a cancellation request can make a refund impossible.
Not placing orders on hold first
For same-day cancellations of pending filings, the recommended step is to place the order "on hold" in the dashboard before contacting support.
Failing to hold an order may allow payment forwarding to governmental entities, removing refund eligibility.
Comparative recap
Quick comparison
| Service | Cancellation window | Refund details |
|---|---|---|
| One-time formation filings | Typically before payment forwarded (~24 hours) | Refund possible minus US$30 cancellation fee and expenses |
| Domain / Email activations | 3 business days from activation | Refund if within 3 business days; no refund after |
| Domain / Email renewals | 3 business days from renewal charge | Refund if within 3 business days; cancellation possible but no refund afterwards |
| Additional/Recurring services | Contact support to cancel | Auto-renew can be stopped; refund depends on timing and service type |
| Secondary/claimed policies | Some sources claim 60 days | Conflicts with Incfile Help Center; treat as unofficial |
After cancelling
Confirmations and follow-up
After you submit a cancellation request, keep the support confirmation email or ticket number as proof of the request and any agreed outcome.
Verify your bank or card statement for any refunded amounts and for the stop of future auto-renew charges.
Useful links
- How to cancel an order: Incfile Help Center
- Domain & email cancellation/refund policies: Domain and Email Cancelation and Refund Policies
- Canceling additional services: Canceling additional services (Bizee)
- Secondary refund discussion: Incfile refund (secondary)
Address
Corporate address
Incfile / Bizee corporate headquarters:
17350 State Highway 249, Suite 220, Houston, TX 77064, United States
Support and contact
Use the account dashboard to contact support for cancellations and refunds. Refer to the Help Center articles linked above for specific instructions.
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Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.