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Cancel INTERCOM
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Intercom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Intercom: Easy Method
What is Intercom
Overview
Intercom is a customer communications platform that helps businesses engage users via chat, email, and in‑app messaging. It offers shared inboxes, automation, help centers and AI tools to support customer service and product-led growth.
Core features
Key capabilities include a Messenger/chat widget, shared inbox/ticketing, automation workflows, AI agents (Fin), and support content management. Plans and add-ons vary by feature set and billing model.
How to cancel Intercom
Cancel from the Intercom web workspace
- Sign in to your Intercom workspace as an admin.
- Go to Settings → Subscription → Billing → Payment details.
- Click “Cancel subscription”.
- You retain access until the end of the current billing period; your data is preserved but becomes inaccessible unless you resubscribe.
Cancel via mobile app stores (Apple / Google)
- Intercom does not show detailed store cancellation steps in its workspace; App Store and Google Play subscriptions are typically managed through Apple or Google account subscription settings.
- Open your device’s subscriptions area (Apple ID or Google Play) and cancel the subscription there if you subscribed through the store.
What happens when you cancel
Access and billing
After you cancel from the Intercom workspace you keep access until the end of the paid billing period. No further renewals are charged after cancellation takes effect.
Data retention
Intercom preserves your account data after cancellation, but that data is not accessible unless you resubscribe. Back up any critical data before canceling if you may need immediate access.
Will I get a refund?
Fin (special product) refund guarantee
- New customers using the Fin subscription who are dissatisfied and who used Fin in ≥250 paid conversations within 90 days may be eligible for a refund.
- Refunds under the Fin guarantee may be up to USD 1,000,000 and issued to the original payment method or as account credit. This is a one‑time promotional condition and expires after the 90‑day period.
General refund policy
- For standard Intercom subscriptions (monthly or yearly), fees are generally non‑refundable except where required by law or specific, limited contractual provisions.
- Intercom’s public terms do not describe a statutory 14‑day cooling‑off refund for digital subscriptions.
Intercom plans and pricing
Pricing overview
Intercom lists prices in US dollars. The following table shows common listed plans and the stated billing period.
Notes on the table
SGD equivalents are approximate conversions and shown where provided in the source dataset. Intercom does not publish official SGD‑denominated prices for Singapore.
| Plan | Price | Period | Features |
|---|---|---|---|
| Essential | US$29 per seat/month (~S$39.15) | annual | Includes Fin AI Agent, Messenger, Shared Inbox, Ticketing, Help Center |
| Advanced | US$85 per seat/month (~S$114.75) | annual | Everything in Essential, plus automation workflows, multilingual Help Center, multiple team inboxes |
| Expert | US$132 per seat/month (~S$178.20) | annual | Includes SSO, SLAs, multibrand, identity management, advanced security & compliance |
| Fin AI Agent | US$0.99 per resolution (~S$1.34) | Per resolution | AI‑powered resolution‑based pricing |
| Proactive Support Plus | US$99 per month (~S$133.65) | monthly | Product tours, surveys, posts, series campaigns, 500 messages included |
Your consumer rights in Singapore
Legal context
Singapore consumers may have remedies under the Consumer Protection (Fair Trading) Act for unfair practices or false representations. Rights depend on the specific circumstances and are not automatic for all digital subscriptions.
What Intercom’s public terms say
Intercom’s publicly posted terms do not reference a statutory 14‑day cooling‑off period for digital subscriptions. Prepaid fees are refundable only in limited contractual cases, including certain term changes or limited warranty failures.
Customer experiences
Positive feedback
- Users praise Intercom’s intuitive interface and powerful automation and integrations (for example, Slack and Zapier).
- AI tools such as Fin are highlighted for improving response times and support workflows.
Negative feedback
- Common complaints include high and confusing pricing and unpredictable billing tied to Fin (“resolution tax”).
- Other reported issues are slow or generic customer support, frequent account manager turnover, and concerns about vendor lock‑in.
Documentation checklist
Required documents before cancelling
- Admin account login and workspace subscription ID or billing account details.
- Recent invoice(s) or payment receipts showing the billing period and payment method.
- Any contract or order form if you have an annual commitment or enterprise agreement.
Where to find supporting items
- Billing section in Settings → Subscription → Billing for invoices and payment details.
- Check your email for purchase receipts or contract documents from Intercom sales or billing.
Common mistakes
Cancelling in the wrong place
Many customers assume cancelling in the web workspace covers App Store or Google Play subscriptions. If you subscribed through a mobile store, you must cancel via that store’s subscription management.
Expecting an automatic refund
Assuming you will automatically receive a refund after cancellation is a frequent mistake. Intercom generally treats prepaid subscription fees as non‑refundable except where their terms or law require otherwise.
Comparative recap
Overview table
| Channel | Cancellation method | Refunds | Access after cancel | Pricing model |
|---|---|---|---|---|
| Web (Intercom workspace) | Settings → Subscription → Billing → Payment details → Click “Cancel subscription” | Generally non‑refundable; Fin has a conditional promotional refund | Access retained until end of paid billing period | Seat/month and add‑ons; some billed annually |
| App Store | Manage subscriptions through your Apple ID subscription settings | Managed by Apple policies; Intercom does not specify | Access typically until end of store billing period | Store subscription billing (varies) |
| Google Play | Manage subscriptions through Google Play subscription settings | Managed by Google Play policies; Intercom does not specify | Access typically until end of store billing period | Store subscription billing (varies) |
Quick takeaways
Cancel via the same channel where you subscribed. Do not assume cancellation equals refund. Keep billing records and confirm how you subscribed before taking action.
After cancelling
What to check immediately
- Confirm cancellation email or confirmation in your Intercom workspace or app store.
- Save copies of recent invoices and export any conversation or help‑center content you might need.
Helpful official links
For plan details and official pricing pages, see Intercom’s pricing pages:
Address
Local address on record
6 Hullet Road #02‑03, Singapore 229159.
Notes about this address
This Singapore address corresponds to Intercom Industries Pte. Ltd. and may be unrelated to the Intercom customer‑communications platform discussed above. Verify corporate contacts through official Intercom channels for platform support or sales.