Cancellation Crunchbase: Easy Method

What is Crunchbase

Overview

Crunchbase is a business information platform that aggregates company profiles, funding history, investor data and industry news.

It is used to search companies, monitor markets, export lists and integrate with CRM tools for prospecting and research.

Who uses it

Users include sales teams, investors, researchers and corporate development professionals who need company and deal data.

Plans range from individual Pro users to higher-tier Business plans with larger export and integration features.

How to cancel Crunchbase

Cancel via the web (recommended)

• Sign in to your Crunchbase account.
• Go to Account → Account Settings → Subscriptions & Billing.
• Click "Cancel Seats" (or the equivalent cancel button) and follow the on-screen steps to complete cancellation.
• Make sure you complete every step until you receive confirmation that the seats/subscription are cancelled.

App Store / Google Play and special notes

• Crunchbase primarily directs users to cancel via the web; there is no active iOS app maintained by the company for separate subscription flows.
• If you subscribed via a mobile store, check the store’s subscription settings, but Crunchbase’s support direction is to use the web account controls.

What happens when you cancel

Access after cancellation

Cancellation is effective at the end of your current billing period unless otherwise stated by Crunchbase.

You retain access to paid features until that billing period ends; your account typically downgrades to the free tier afterward.

Renewals and billing

After cancellation you should not be billed again for seats you cancelled; auto-renewal is stopped for those seats once cancellation is confirmed.

There are no prorated refunds for partial billing periods unless specifically provided under Crunchbase policy (see refund section).

Will I get a refund?

Standard refund policy

Crunchbase states payments are non-refundable except as expressly provided in its cancellation policy and Terms of Service.

Free trials convert automatically; cancellation must follow the described procedure to avoid future charges, but refund is not guaranteed.

Exceptions and timing

• Refunds may be granted within 7 days of payment, provided no data export occurred.
• Contacts packages may be refunded pro rata only for unused/unlocked contacts.
• If any data export occurred (even during trial), Crunchbase’s policy states no refund will be issued.
• After 7 days from payment, Crunchbase generally does not issue refunds.

Crunchbase plans and pricing

Available plans

Crunchbase lists US dollar prices officially; the table below shows approximate SGD conversions per verified data.

Converted SGD prices are approximate and may vary with exchange rates and regional taxes.

Notes on pricing

No official SGD prices are published by Crunchbase; check your billing statement for your actual charge currency and amount.

Higher-tier plans typically add exports, integrations and advanced features versus the Pro tier.

Your consumer rights in Singapore

Summary of key protections

Under Singapore law (including the Consumer Protection (Fair Trading) Act), sellers are not required to offer refunds for change-of-mind purchases unless the product or service is defective, misrepresented, or not delivered as promised.

There is generally no statutory "cooling-off" period for digital subscriptions unless the merchant explicitly offers one.

Defects, unfair terms and enforcement

• If a service is defective or significantly misrepresented, remedies such as repair, replacement or refund may apply under relevant laws.
• Unfair or hidden contract terms may be challenged; the Competition and Consumer Commission of Singapore enforces fair trading rules.
• For further context on developing subscription rules and legal guidance, see the external guidance linked below.

Customer experiences

Positive feedback

Some users report fast service and that Crunchbase provides valuable data for targeting companies and tracking venture deals.

Examples of positive reviews and use cases are visible on public review platforms.

Negative feedback

• Common complaints include unexpected auto-billing after trial, confusing cancellation paths and slow support responses.
• Other reports cite limits on data export, perceived data quality issues, and dissatisfaction with refund handling.

Where to read reviews

Public review pages include user reports and ratings that can show a range of experiences.

See reviews on sites such as Trustpilot and TrustRadius for more user feedback: Trustpilot, TrustRadius, and aggregated ratings on TrustIndex.

Documentation checklist

What to prepare before cancelling

• Account email and login credentials used to subscribe.
• Order or invoice number and the date of last payment.
• Records of any exports or contacts unlocked (this can affect refund eligibility).

Where to find records

• Account → Account Settings → Subscriptions & Billing for billing history and subscription details.
• Download any required reports or data before the billing period ends if you need them post-cancellation.

Common mistakes

Billing and refund expectations

Assuming you will automatically receive a refund for cancelling mid-period is a frequent mistake.

Crunchbase’s policy indicates refunds are limited and subject to conditions (see refund rules above).

Export and data issues

Believing you can export after cancellation or that exports do not affect refunds is risky.

If you export data, Crunchbase’s policy may deny refund claims even if the request is within a short window.

Comparative recap

Quick plan comparison

The table below summarizes plan names, approximate SGD price, period and core features for quick comparison.

Use it to decide which plan matched your needs before cancelling or downgrading.

After cancelling

Next steps

• Confirm cancellation email or on-screen confirmation and keep a copy for your records.
• Export any needed data before your access ends; exported data may affect refund eligibility.

Where to get more information or escalate

Review Crunchbase’s terms for payment and refund language: Crunchbase Terms of Service.

For consumer rights context in Singapore and subscription law developments, see guidance such as local consumer resources and legal commentary: Singapore consumer guidance and analysis of subscription rules: DMCC bill and subscriptions.

Address

Corporate location

Crunchbase (associated address for correspondence): 500 Yale Ave N, Seattle, Washington, 98109 US.

Notes on contacting

Use your Crunchbase account settings for account-specific support and billing inquiries.

Keep invoices and timestamps ready if you need to reference charges when contacting support or seeking remedies.