Cancellation Liveplan: Easy Method

What is Liveplan

Overview

LivePlan is a cloud-based business planning and forecasting tool that helps entrepreneurs create professional business plans, build financial forecasts, and track performance. It includes templates, guided prompts, and automated financial projections.

Main uses

Users typically use LivePlan to write investor-ready plans, produce cash-flow forecasts, and monitor business metrics against goals. Integrations include accounting syncs and performance dashboards for deeper analysis.

How to cancel Liveplan

For web (direct) subscribers

• Log in to your LivePlan account on the web.
• Go to Account → Manage Account → Cancel Account.
• Follow on-screen prompts to confirm cancellation.

For App Store and Google Play subscribers

• App Store (iOS): Cancel via Apple’s subscription management in your Apple ID settings; LivePlan cannot cancel or refund App Store - billed subscriptions.
• Google Play: Cancel via Google Play subscriptions in your Google account; LivePlan cannot override Google Play billing rules.

What happens when you cancel

Access and billing

For web (direct) subscriptions you keep access until the end of the current paid period after cancellation. No future billing will occur once cancellation is processed.

Data and exports

LivePlan may not retain account data indefinitely after cancellation. Export your plans and financials before completion of cancellation to avoid data loss.

Will I get a refund?

Direct (web) purchases

• LivePlan offers a 35‑day money‑back guarantee for direct purchases.
• Canceling by itself does not automatically issue a refund - you must contact Customer Advocacy within 35 days to request one via email, chat, or phone.

Exceptions and third‑party purchases

• After 35 days, cancellation stops future billing but the current term is non‑refundable; no partial‑month refunds are issued.
• App Store and Google Play purchases must be refunded through Apple or Google according to their refund policies; LivePlan cannot issue refunds for these purchases.

Liveplan plans and pricing

Notes on pricing shown

Prices below are estimates for Singapore, converted from USD and adjusted for an estimated GST. Exact local prices may vary and are set at purchase or in local app stores.

Plan table

Your consumer rights in Singapore

Contract terms vs local law

LivePlan’s Terms of Service state fees are generally non‑refundable for partial months or unused services and may deny refunds for upgrades or downgrades.

Singapore protections

Consumer protection laws in Singapore can override contractual limitations where the law prohibits exclusion of refunds or warranties. LivePlan’s terms acknowledge that some limitations may not apply where prohibited by law.

Customer experiences

Positive feedback

Many users praise LivePlan’s user‑friendly interface, intuitive design, helpful AI prompts, and automated financial projections.

Reviews note strong value for money and useful features for small businesses and startups.

Negative feedback

Common complaints include unexpected charges and confusing billing or account handling. Some users report difficulty obtaining refunds outside the 35‑day window.

Specific reviews mention being charged after a trial without clear warning and occasional feature or customization limitations.

Documentation checklist

What to gather before contacting support

• Account email and username used for LivePlan.
• Subscription type: Web (direct), App Store (iOS), or Google Play.
• Order date, last payment date, and any invoice numbers.
• Screenshots of billing or subscription pages showing charges or trials.
• Export copies of your plans and financial reports before cancellation completes.

How documentation helps

• Saves time when requesting refunds or disputing charges.
• Provides proof if you need to contact Apple or Google for store purchases.

Common mistakes

Assuming LivePlan can cancel app store subscriptions

Users sometimes try to cancel an iOS or Android subscription via LivePlan. Apple and Google manage those subscriptions, so cancellation must be done in their account settings.

Not exporting plans before cancelling

Another frequent error is failing to export business plans and financials before cancellation. Data may not be retained indefinitely after you cancel, so export early.

Comparative recap

Quick feature comparison

After cancelling

Immediate actions

• Export and save all plans, reports, and financial data before access ends.
• Check your billing history and download invoices for records.

Helpful links

• LivePlan Help Center - Canceling your LivePlan account
• LivePlan FAQ
• LivePlan Terms of Service
• Postclic guide to cancel LivePlan
• CheckThat.ai - LivePlan summary

Address

Mailing address

Palo Alto Software, Inc., Attn: Customer Advocacy / Cancellation, 44 West Broadway, Suite 500, Eugene, OR 97401, United States.

Customer Advocacy contact

For faster processing, consider contacting LivePlan Customer Advocacy via email at [email protected] or use their live chat during business hours as noted in LivePlan support resources.