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Cancel TWILIO
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I hereby notify you of my decision to terminate the contract relating to the Twilio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Twilio: Easy Method
What is Twilio
Overview
Twilio is a cloud communications platform that provides APIs for messaging, voice, video and verification services.
Businesses and developers use Twilio to integrate SMS, calls, WhatsApp and email features into applications at scale.
Common uses
Typical uses include transactional SMS, two-factor authentication, programmable voice, and WhatsApp Business messaging.
Twilio also operates SendGrid for email and supports pay-as-you-go and subscription billing models.
How to cancel Twilio
Cancel via the Twilio Console (web)
- Log into your Twilio Console.
- Go to Account → General Settings → Close/Cancel Account and follow the prompts to close your account via the web console.
- App Store or Google Play cancellations are not supported for Twilio services; use the web console instead.
Third-party marketplace or written cancellations
- If you subscribed through a third-party marketplace (for example, KW Marketplace or a third‑party app), cancel via that marketplace - Twilio cannot cancel third‑party subscriptions for you.
- For written notices or disputes, use Twilio’s official contact channels and retain records; see Twilio documentation for billing and account settings.
What happens when you cancel
Billing and recurring charges
Cancelling typically stops future recurring charges for subscriptions and services going forward.
Cancellation does not guarantee refunds for fees already incurred; outstanding charges remain payable according to Twilio policies.
Access and data retention
Account closure can remove access immediately and may make data (logs, messages, phone numbers) unrecoverable.
Export any important logs, contacts, messages and number ownership details before you close the account to avoid data loss.
Will I get a refund?
General refund policy
Twilio generally does not offer refunds; fees once paid are usually non‑refundable except in rare or specific circumstances.
Refunds depend on Twilio’s policies and individual case reviews rather than an automatic statutory right.
SendGrid and special exceptions
- For Twilio SendGrid (email) subscriptions, a refund of the subscription fee may be possible only if all of the following apply:
- There is no usage in the current calendar month,
- There are no overages, and
- There are no contacts stored in Marketing Campaigns.
- Even when allowed, SendGrid refunds cover subscription fees only and do not cover overages. Refunds are not granted if a chargeback has already been initiated.
Twilio plans and pricing
Pricing table (verified items)
| Plan | Price | Period | Features |
|---|---|---|---|
| Outbound SMS (per segment, USD) | USD 0.0435 | Pay-as-you-go | Twilio's published rate for outbound SMS messages to Singapore numbers |
| Inbound SMS (per segment, USD) | USD 0.0075 | Pay-as-you-go | Twilio's inbound SMS rate for Singapore |
| WhatsApp Business - Utility conversation (USD) | USD 0.0157 | Per conversation | Twilio's utility-type WhatsApp conversation charge |
| Verify/OTP via SMS (USD) | USD 0.0935 | Per successful verification | USD 0.05 verification fee + USD 0.0435 SMS |
| Talkyto Monthly PRO (third-party app, SGD) | S$ 8.98 | Monthly | PRO features via Talkyto app using Twilio |
| Talkyto Messaging (third-party app, SGD) | S$ 7.48 | Monthly | Messaging add-on via Talkyto app |
| Talkyto MMS (third-party app, SGD) | S$ 2.98 | Monthly | MMS add-on via Talkyto app |
Your consumer rights in Singapore
No automatic cooling-off for Twilio
There is no automatic statutory 14-day cooling-off or refund right that applies to Twilio globally; refunds are subject to Twilio’s own policies.
Sellers of digital services sometimes offer refunds, but Twilio’s statements show refunds are not guaranteed and are case-dependent.
Fraud, chargebacks and data export
- If you suspect fraudulent or unauthorized charges, you may pursue a chargeback through your card issuer.
- Be aware Twilio’s policies may restrict refunds if a chargeback has already been initiated.
- Export logs, contacts and numbers before cancelling; account closure may cause immediate data loss.
Customer experiences
Positive highlights
- Developers praise Twilio’s well-documented, reliable and scalable APIs for rapid integration of SMS and voice.
- Users value Twilio’s ecosystem of integrations and flexible API for a variety of business use cases.
- Some customers appreciate the interface and top-up mechanisms for managing costs.
Common criticisms
- Many complaints on review sites cite poor customer service, slow responses, and billing disputes.
- Frequent issues reported include account suspensions, difficult verification, scam-like cold calls, and problems after suspected fraud or billing spikes.
- Reddit and other community reports describe large unauthorized charges and difficulties obtaining refunds or support.
Documentation checklist
Before you cancel (export and save)
- Export logs and message history (logs, delivery receipts, usage records).
- Export contact lists and Marketing Campaigns data (especially for SendGrid).
- Document phone numbers, SIP domains and any number porting details.
Billing and verification documents
- Download invoices, payment histories and receipts for recent charges.
- Save verification documents, support correspondence, and marketplace receipts if applicable.
- Keep confirmation screenshots of account closure steps and any cancellation confirmation emails.
Common mistakes
Assuming app-store cancellation works
Many users try to cancel via the App Store or Google Play; Twilio services must be cancelled via the Twilio Console or the third‑party marketplace that sold the subscription.
If you purchased through a marketplace, cancelling in the Console will not stop marketplace billing - cancel at the marketplace.
Not exporting numbers or data
Users sometimes close their account without exporting numbers or data and later find numbers are unrecoverable or logs are gone.
Always export phone numbers and prepare number porting or release documentation before closure to avoid service disruption.
Comparative recap
Quick comparison table
| Provider | Example price | Cancellation method | Refund likelihood | Notes |
|---|---|---|---|---|
| Twilio (official) | Outbound SMS USD 0.0435 / Inbound USD 0.0075 | Console → Account → General Settings → Close/Cancel Account | Low (rare; case-by-case) | Pay-as-you-go pricing in USD; refunds are uncommon. |
| Talkyto (third‑party using Twilio) | Monthly PRO S$ 8.98 / Messaging S$ 7.48 | Cancel via the Talkyto app or marketplace where purchased | Depends on the third party’s policy | SGD prices are set by Talkyto, not Twilio; cancel with the app or marketplace. |
After cancelling
What to do immediately after closure
Confirm cancellation by saving any on-screen confirmation and cancellation emails for your records.
Monitor your payment method for final charges and retain invoices in case of disputes.
Helpful resources and links
- Twilio SendGrid billing documentation
- Twilio pricing (official)
- Guide: How to cancel Twilio (postclic summary)
- Customer reviews on Trustpilot
Address
US headquarters (for written correspondence)
Twilio Attn: Customer Service
375 Suite 300 Beale Street, San Francisco, CA 94105, United States of America
Notes about legal correspondence
For contractual or legal notices, verify the correct Twilio regional address based on your entity and refer to Twilio’s official channels for guidance.
Keep proof of delivery for any physical notices you send to Twilio for dispute or billing matters.