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Cancel VIVA INSIGHTS
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I hereby notify you of my decision to terminate the contract relating to the Viva Insights service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viva Insights: Easy Method
What is Viva Insights
Overview
Viva Insights is a Microsoft workplace tool that provides data-driven insights about work patterns, collaboration and wellbeing.
It offers personal wellbeing tools plus analytics for managers and leaders to improve productivity and employee experience.
Purpose
The product aims to surface quiet time, focus suggestions and team-level analytics to help teams work more sustainably.
Plans include a Premium tier with an analyst workbench and expanded analytics for managers and leaders.
How to cancel Viva Insights
Cancel via web (Microsoft direct purchase)
- Go to account.microsoft.com/services and sign in to the Microsoft account that was charged.
- Locate the Viva Insights subscription, click "Manage", then choose "Cancel". Follow on-screen prompts to confirm cancellation.
Cancel via mobile app stores
- Apple App Store: Cancel the subscription through your Apple ID subscriptions or via Apple Support; refunds and refund requests are handled directly by Apple, not Microsoft.
- Google Play: Open the Google Play Store app, tap Menu → Subscriptions, find Viva Insights, and cancel. Refunds are processed through Google Play.
What happens when you cancel
Access and renewal
After cancellation your subscription will not renew at the next billing cycle, but access may continue until the paid period ends.
Confirm the exact end date in your Microsoft account or app store subscription details.
Data and reports
Your Viva Insights data and reports remain subject to Microsoft’s data retention rules and your organization’s policies.
Contact your tenant admin if you need exports or details about retention after cancellation.
Will I get a refund?
Refund windows and general policy
Subscriptions canceled within 30 days of purchase or renewal are typically eligible for a full refund.
See Microsoft’s official guidance for refund requests and procedures: How to get a refund on a Microsoft subscription.
Exceptions and country-specific rules
- Prorated refunds: Some countries (Canada, Denmark, France, Israel, Korea, Turkey) may allow prorated refunds for Microsoft subscriptions.
- Outside refund window or unlisted countries: Purchases are generally final and non-refundable; refunds or credits are at Microsoft’s discretion and there is no universal cooling-off right for digital services unless local law requires one.
Viva Insights plans and pricing
Price summary
The following rows show the estimated Singapore Dollar price points recorded in available data.
Prices are estimates and GST treatment may vary; Microsoft lists the USD price and states GST is not included.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Viva Insights (Premium, annual commitment) | S$5.05 (estimated before GST) | Monthly | Analyst workbench for advanced analytics; data-driven insights for managers and leaders |
| Viva Insights (Premium, annual commitment, incl. GST ~9%) | S$5.50 (estimated incl. GST) | Monthly | Same as above, with GST included |
Pricing notes
Microsoft quotes the price in USD (USD 4.00/user/month, annual commitment); SGD figures above are estimates based on mid-market conversion and assumed GST.
No official SGD-listed pricing for Singapore was found in the verified sources.
Your consumer rights in Singapore
Statutory protections
Singapore consumer law (for example, protections under the Consumer Protection (Fair Trading) Act and related guidance) can provide stronger rights than supplier policies for digital services.
Microsoft’s “purchases are final” policy does not override statutory rights afforded to consumers under local law.
How to escalate
- If you believe your refund or cancellation rights were denied improperly, raise the issue with Microsoft support first and keep records.
- If unresolved, you can escalate to local consumer protection bodies or seek advice from legal or regulatory authorities in Singapore.
Customer experiences
Positive feedback
- Users report guided content and interface are helpful for wellbeing when used consistently.
- Annual and bundled offers are perceived as good value for committed users.
Common complaints
- Confusion about which account was charged, making it hard to find and cancel the subscription in the correct app store.
- Frustration that cancellation does not automatically guarantee a refund; refunds often require a separate request and are subject to platform policies.
Documentation checklist
Required items
- Account email used to purchase the subscription.
- Order ID, receipt or invoice showing the Viva Insights purchase or renewal date.
- Name of the platform used to buy (Microsoft web, App Store, or Google Play).
Helpful extras
- Screenshots of subscription entries in account.microsoft.com or the app store subscription page.
- Any correspondence with support and timestamps of attempts to cancel or request refunds.
Common mistakes
Account confusion
Many users try to cancel but are signed into a different Microsoft or app store account than the one that was billed.
Always verify the billed account and check receipts for the exact account email before cancelling.
Assuming cancellation equals refund
Canceling prevents future renewals but does not automatically issue a refund; refunds often require a separate request and depend on platform policies and local refund rules.
Request refunds through the same platform used to purchase: Microsoft account, Apple, or Google Play.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refund handling |
|---|---|---|
| Web (Microsoft direct purchase) | Sign in at account.microsoft.com/services → Manage → Cancel | Refunds processed by Microsoft; see Microsoft refund guidance |
| App Store (Apple) | Cancel via your Apple ID subscriptions or Apple Support | Apple handles refunds and refund requests directly, not Microsoft |
| Google Play | Open Google Play Store → Subscriptions → Cancel | Google Play processes refunds and refund requests |
Takeaway
Cancel where you purchased and request refunds from the same platform. Verify account details and keep receipts to speed resolution.
After cancelling
What to check
- Confirm cancellation and end-of-service date in account.microsoft.com or in the appropriate app store subscription page.
- Monitor your billing method for any unexpected charges and keep cancellation confirmation records.
Useful links
- Microsoft: How to get a refund on a Microsoft subscription
- Microsoft Viva Insights (product page)
- Microsoft Q&A thread on refunds (context and examples)
Address
Corporate address
Microsoft corporate address provided in available context:
500 Yale Ave N, Seattle, Washington, 98109 US
Notes
Use the contact and billing channels described above for subscription and refund requests rather than the corporate postal address.
If you need local assistance in Singapore, start with Microsoft account support and your app store support channel, then escalate to local consumer authorities if necessary.