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Cancel WEBEX
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I hereby notify you of my decision to terminate the contract relating to the Webex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Webex: Easy Method
What is Webex
Overview
Webex is a subscription-based online communications platform by Cisco that provides video meetings, webinars, team messaging and collaboration tools.
It is used by businesses for conferencing, calling and shared workspace features across desktop and mobile clients.
Who uses it
Webex is aimed at organisations of varying sizes that need secure meetings, calling and collaboration.
Plans and channels of purchase differ for direct customers, app-store customers and partner-sold customers.
How to cancel Webex
Cancel when purchased directly (Cisco Webex website)
- Sign in as an administrator to your Webex account.
- Go to Account Management → Billing → Cancel paid subscription and follow the prompts.
- Confirmation emails are sent when the request is received and when the subscription expires.
- You can Undo downgrade while still inside the final billing cycle.
- Reference: Webex help - cancel subscription.
Cancel when purchased via app stores or partners
- App Store (iOS/iPadOS): Cancel through Apple subscription management in the App Store or Settings - not via the Webex app or website.
- Google Play (Android): Cancel via Google Play → Subscriptions in your Google account - not via Webex.
- Partner/distributor purchases: Contact the partner or distributor you bought through to request cancellation.
- For Cisco Commerce Express (CCE): submit a cancellation request at least 30 days before auto-renewal.
- General guidance: Postclic - cancelling Webex (app-store/Google Play notes).
What happens when you cancel
Service access and timing
When a direct (web) subscription is cancelled, paid features remain available until the end of the current billing period.
After the billing period ends, the account typically reverts to Webex Free and paid features are removed.
Notifications and rollback
Webex sends a confirmation email when the cancellation request is received and another when the subscription actually expires.
If you change your mind during the final billing cycle, administrators can often Undo downgrade to restore the paid plan.
Will I get a refund?
Direct (web) purchases
Cisco does not publish an automatic refunds or a 14-day cooling-off policy for direct Webex subscriptions.
Refund eligibility is handled case-by-case and is not guaranteed; service typically continues until the billing period concludes.
App Store and Google Play purchases
- App Store purchases: refund requests must be made to Apple at reportaproblem.apple.com and are at Apple’s discretion.
- Google Play purchases: refunds are governed by Google Play’s refund policy (handled via your Google account); details should be checked with Google.
- Reference for app-store guidance: Postclic - cancelling Webex.
Webex plans and pricing
Summary of common plans
Below are approximate plan names, prices and key features from verified data. Contact Cisco sales for official Singapore (SGD) quotes.
Pricing shown in USD where noted; StarHub is the only SGD-denominated example found.
| Plan | Price | Period | Features |
|---|---|---|---|
| Webex Starter (approx.) | USD 12.00 / USD 14.50 per user/month | monthly / annual | 24-hour meetings, up to 150 participants, 5 GB cloud storage |
| Webex Business (approx.) | USD 17.00 / USD 20.00 per user/month | monthly / annual | 24-hour meetings, up to 200 participants, 10 GB cloud storage |
| Webex Meet | USD 14.50 monthly or USD 12.00 per user/month (annual) | monthly / annual | Up to 200 participants, AI summaries, 5 GB cloud recording per user |
| Webex Suite | USD 27.00 monthly or USD 22.50 per user/month (annual) | monthly / annual | Meet + Webex Calling, webinars, 10 GB cloud storage, priority support |
| SmartUC with Webex (StarHub) | SGD 11.78 per user/month | monthly (24-month contract) | Webex App included in unified comms bundle |
Your consumer rights in Singapore
Statutory guarantees and app-store purchases
Statutory consumer rights can apply in Singapore, but application depends on purchase channel and local law.
For App Store purchases, Apple determines refund outcomes though consumer guarantees may be relevant for defective services.
Business purchases and partner channels
- Purchases made through partners or under business contracts may be governed by separate terms and commercial agreements.
- Channel purchases (CCE, partners) can require advance notice (e.g., CCE requires 30 days before auto-renewal).
- For direct Webex subscriptions, Cisco does not publish a standard cooling-off period or guaranteed refunds.
- References: Webex help - billing & cancellation, Postclic - refunds note.
Customer experiences
Positive feedback
Many users report high-quality audio/video, stability and useful collaboration features when Webex works as intended.
Some reviews highlight AI-powered meeting summaries and a polished interface as strengths.
Common complaints
- Reported issues include difficulties with customer service and problems cancelling accounts in some cases.
- Some reviewers cite performance regressions after updates and mixed experiences with support responsiveness.
- For user reviews, see community review pages such as Trustpilot and Sitejabber.
Documentation checklist
Before you request cancellation
- Administrator account email and sign-in credentials (or confirm admin access).
- Invoice or receipt showing purchase channel and billing period.
- Auto-renewal date and current billing cycle end date.
Information to have when contacting support or partners
- Order or subscription ID, tenant/org name and billing contact details.
- Proof of purchase if bought via app stores or a third-party reseller.
- Desired cancellation date and reason (if requesting a refund).
Common mistakes
Attempting to cancel in the wrong place
Users often try to cancel App Store or Google Play subscriptions inside the Webex app or website; those must be cancelled via Apple or Google.
Always check your purchase channel before following cancellation steps.
Missing required notices or documentation
For partner-sold or CCE subscriptions, failing to provide required advance notice can result in an unwanted renewal.
Not having the correct admin rights or billing receipts can delay cancellation or refund reviews.
Comparative recap
Quick comparison
This table summarises cancellation method, refund likelihood and notice requirements by purchase channel.
Use it to identify which route applies to your subscription.
| Aspect | Direct (web) | App Store (iOS) | Google Play (Android) | Partner / CCE | Period |
|---|---|---|---|---|---|
| How to cancel | Account Management → Billing → Cancel paid subscription | Cancel via Apple App Store / Settings → Subscriptions | Cancel via Google Play → Subscriptions | Contact partner/distributor or submit CCE cancellation request | monthly / annual |
| Refund policy | Case-by-case; no published automatic refunds | Refunds handled by Apple at their discretion | Handled by Google Play policy | Depends on partner contract; CCE has specific terms | monthly / annual |
| Notice required | No set notice; effective at period end | Managed by Apple billing cycle | Managed by Google billing cycle | CCE requires ≥30 days before auto-renewal | monthly / annual |
After cancelling
What to expect next
Expect email confirmations when the cancellation request is received and when the subscription expires.
Paid features remain until the end of the billing cycle, after which the account typically reverts to Webex Free.
Useful links and next steps
- Direct cancellation & billing help: Webex help - billing & cancellation
- Guidance for app-store cancellations and refunds: Postclic - cancelling Webex
- If you encounter unresolved issues with support, record correspondence and contact your reseller or partner (if applicable).
Address
Company address (pipeline context)
500 Yale Ave N, Seattle, Washington, 98109 US
Notes
If your subscription was purchased via a local reseller or carrier (e.g., StarHub), please use that partner’s support channels for contract-specific queries.