Cancellation Completesave: Easy Method

What is Completesave

Service overview

Completesave is a subscription-based cloud storage service that backs up and stores files online so users can access and restore data from multiple devices.

The service is presented as a membership with recurring billing and a 30-day free trial for new sign-ups per the provider's information and public reports.

Where information comes from

This guide summarises official FAQ pages and public reports about Completesave's cancellation and refund practices.

Key sources include the Completesavings FAQ and investigatory summaries collected from public records and consumer reports.

How to cancel Completesave

If you subscribed via iOS (App Store)

• Open your Apple ID subscription settings and cancel the Completesave subscription directly in the App Store.
• Completesave (the provider) cannot cancel App Store subscriptions for you; Apple handles these cancellations.
• See verification about in-app subscription channels: subscription channel guidance.

If you subscribed via Android (Google Play)

• Open Google Play Store > Subscriptions and cancel the Completesave subscription there.
• The provider cannot cancel Google Play in-app subscriptions; cancellation must be made in your Google account.
• Refer to the verified guidance on in-app cancellations: in-app subscription guidance.

If you subscribed via the web (completesavings.co.uk)

• Cancel online by logging into your Completesavings profile and using the cancellation option.
• Alternative web cancellation channels: call 0800 389 6960, use the chatbot with the phrase “cancel membership”, email [email protected], or post a cancellation form to PO Box 5305, Lancing, BN11 9WD.
• Official web FAQ with these options: Completesavings FAQ.

What happens when you cancel

Access after cancellation

When cancellation is confirmed, your membership typically remains active until the end of the current billing period.

You should retain access to stored data until that period ends, unless otherwise stated by the provider.

Renewal and billing

Recurring billing stops after the active billing period following a confirmed cancellation for web subscriptions.

For App Store or Google Play subscriptions, billing stops according to the platform's subscription cycle once you cancel there.

Will I get a refund?

Official refund policy (what is stated)

Completesave offers a 30-day free trial; specifics about refunds after the trial are not clearly stated in the public FAQ.

The provider's site does not publish a detailed, formal refund policy such as a statutory 14‑day cooling-off guarantee.

Reported exceptions and outcomes

• Refunds appear to be handled case-by-case; some consumers report successful refunds, others report difficulties.
• Media and user reports show occasional successful refunds obtained after complaints or bank intervention, but these are not a formal guarantee.

Completesave plans and pricing

Where to check current pricing

Do not rely on third-party summaries for prices. Always check the official Completesavings site for up-to-date plan and pricing information.

Official pricing and plan details are available from the Completesavings FAQ and customer pages.

Pricing disclaimers

No verified Singapore-specific SGD pricing was found in the sources used to prepare this guide.

If you need Singapore pricing, consult Completesave’s official site or the platform where you subscribed.

Your consumer rights in Singapore

General practical steps

If you believe a charge is unauthorised, first contact Completesave through the official cancellation and support channels listed in this guide.

Keep records of dates, communications, and screenshots to support any dispute you raise with your payment provider or the company.

Dispute options in Singapore

If the provider does not resolve the issue, contact your bank or card issuer to dispute unauthorised or incorrect charges; banks often provide chargeback processes.

You may also consider contacting local consumer-advice organisations for guidance on cross-border subscription disputes.

Customer experiences

Positive reports

A small number of reviews note prompt customer support and successful refunds after contacting the provider.

These appear to be exceptions reported by some users on review platforms.

Negative reports

Many users report unexpected monthly charges, unclear sign-up flows, difficult cancellation, and frustration when seeking refunds.

Complaints often mention sign-ups via partner sites and troubles getting clear communications or timely refunds.

Documentation checklist

What to gather before contacting support

• Subscription details: sign-up date, email used, and platform (App Store, Google Play, or web).
• Billing records: dates and amounts of the charges you wish to dispute.
• Screenshots of sign-up pages, confirmation emails, and any on-screen trial or billing notices.

What to include in a cancellation/refund request

• Your full name, account email, and reference number (if provided).
• Clear statement of the action you want (cancel subscription, refund charges, or both) and preferred contact details.

Common mistakes

Assuming the provider can cancel in-app subscriptions

Many users expect Completesave to cancel App Store or Google Play subscriptions for them. Platform subscriptions must be cancelled in Apple or Google account settings.

Attempting to cancel via the Completesave website will not stop App Store or Google Play renewals.

Not checking the payment channel and dates

Customers sometimes miss the origin of the charge (which platform or partner site was used) and therefore contact the wrong channel for cancellation.

Always confirm whether you subscribed via iOS, Android, or the web and note the billing cycle before raising a dispute.

Comparative recap

Quick comparison of cancellation methods

After cancelling

Verify cancellation and keep records

After you cancel, save confirmation emails or screenshots showing the cancellation and the date your access ends.

Monitor your bank or card statements for any further charges over the next billing cycle.

Helpful links and next steps

• Completesavings official FAQ: Completesavings FAQ
• Verification on in-app cancellation channels: in-app subscription guidance
• Letter template and cancellation assistance guidance: Postclic cancellation template

Address

Postal address for cancellations (web subscriptions)

Completesave / Completesavings - PO Box 5305, Lancing, BN11 9WD, United Kingdom.

Use this address if you are sending a written cancellation form by post as described in the official FAQ.

Registered/official contact

General customer email: [email protected] (use for web subscription queries and refund requests).

If you need the company’s registered office details cited in public records, consult official company registries or your jurisdictional business register.