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Cancellation Completesave: Easy Method
What is Completesave
Service overview
Completesave (also shown as Complete Savings on official pages) is a subscription service that offers members access to discounts, cashback and money-saving offers from retail partners.
The service operates on a paid subscription model with online account access, and is administered via Complete Savings websites and support channels.
Who this guide is for
This guide is written for South African consumers who want clear, practical steps to cancel Completesave and understand refunds, rights and next steps.
It summarises available cancellation methods, what to expect after cancelling, and relevant consumer-rights pointers.
How to cancel Completesave
Cancel online (recommended)
- Log into your Completesave/Complete Savings account/profile on the service website.
- Look for account or Profile settings and select the option to cancel or manage your membership.
- Follow the on-screen prompts and keep a screenshot or confirmation number if one appears.
Other cancellation methods
- By email: send a clear cancellation request to [email protected] (UK) or [email protected] (Ireland).
- By phone: call the listed numbers during business hours - UK: 0800 389 6960; Ireland: 1800 806 167.
- By chatbot: use the Cleo virtual assistant/chat icon on the site to request cancellation.
- By post/form: download and complete any cancellation form (if provided) and mail to the company PO Box address in Dublin (address below).
What happens when you cancel
Access after cancellation
Once your cancellation is confirmed, Completesave states you retain access to the service until the end of the current billing period.
Keep records of the cancellation confirmation; this helps if billing continues after the period ends.
Account and data
Cancellation typically stops future payments but does not automatically delete your account or personal data.
If you want account deletion, include that request in your cancellation email or contact and request confirmation of data removal.
Will I get a refund?
Cooling-off and general refund rules
Completesave’s terms reference consumer cooling-off rights for short periods after joining (for example, 14 days for online contracts in some jurisdictions).
If you cancel within any stated cooling-off period, you may be entitled to a refund of membership fees paid for that period.
Company cancellations and prorated refunds
- If the company terminates your subscription (for example for service changes or breaches), their terms state prorated refunds should be made for unused time.
- Outside cooling-off periods, refunds are handled per the service terms and may not be available for past billing cycles.
Completesave plans and pricing
Available pricing information
No definitive public pricing table for South Africa was available in the verified sources for this guide.
Contact the provider directly for the most accurate, current pricing before cancelling or re-subscribing.
Contact to confirm pricing
Use the official support email or phone numbers listed earlier to request plan and fee details for your account.
| 期間 | Plan | Price |
|---|---|---|
| - | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key rights under South African law
South African consumers are protected by the Consumer Protection Act (CPA) and related regulations that provide rights on fair terms, disclosure and recourse for unfair practices.
These rights can apply to online subscriptions, refunds and misleading billing practices.
Practical steps and enforcement
- If you believe a subscription was started without your informed consent, document communications and billing and seek redress from the provider first.
- If you cannot resolve the issue, contact local consumer-protection bodies or the National Consumer Commission in South Africa for guidance and complaint filing.
Customer experiences
Summary of positive feedback
Verified review summaries show few or no prominent positive listings in the monitored sources for Completesave.
Where positive experiences exist, customers typically note successful use of discounts and straightforward subscription management.
Summary of negative feedback
- Many reviewers report unexpected monthly charges appearing without a clear conscious signup.
- Other common complaints include difficulty cancelling, lack of confirmation, and charges that reappear after cancellation.
- For public reviews, see customer feedback pages such as the provider’s Trustpilot listing: Completesave on Trustpilot.
Documentation checklist
What to prepare before you cancel
- Account username/email and any membership or order reference numbers.
- Payment details and dates of the first and most recent charges.
- Screenshots of subscription pages, billing entries and any cancellation confirmations.
What to include in your cancellation message
- Clear statement: “Please cancel my Completesave subscription” plus your account email.
- Request for written confirmation of cancellation and any refund due.
- Request for account deletion if you want your personal data removed.
Common mistakes
Failing to get written confirmation
A common mistake is cancelling without obtaining or saving a written confirmation (email or screenshot).
Always request and keep confirmation to support disputes about post-cancellation charges.
Not checking trial or promotional terms
Users sometimes miss small-print trial-to-paid conversion dates and assume cancellation at any time will stop charges immediately.
Always check the start and end dates of trials and how far in advance to cancel before the next billing date.
Comparative recap
How Completesave compares on key points
Below is a concise comparison of core aspects based on the verified information used for this guide.
Quick notes
Use this table to prioritise tasks: request confirmation, save records, and escalate to consumer agencies if unresolved.
| 期間 | Feature | Completesave | Notes |
|---|---|---|---|
| - | Cancellation methods | Website, email, phone, chatbot, post | Multiple channels; keep written confirmation |
| - | Refunds / cooling-off | 14-day cooling-off referenced in terms for some cases | Check your local rights and timing; request refund promptly |
| - | Access after cancel | Access retained until end of billing period | Document end date and confirmation |
| - | Customer reviews | Many negative reports about unexpected charges | Consider monitoring billing and disputing unauthorised charges |
After cancelling
What to monitor
Check your bank/card statements for at least one billing cycle after cancellation to ensure no further charges appear.
If you see an unexpected charge, contact the provider with your cancellation confirmation and request a refund.
Where to get help
- Refer to Complete Savings FAQ and billing descriptor pages for official billing details: Complete Savings FAQ.
- Review the service terms for refunds and cancellations: Terms & Conditions.
- For billing descriptor details (how charges appear on your statement) see: Billing Descriptor.
- If you want a sample cancellation letter, see a template guide: Cancellation letter template.
Address
Postal address for cancellations/forms
Complete Savings
PO Box 12511, Crumlin, Dublin 12, Ireland
Support contacts
Email: [email protected] (UK) or [email protected] (Ireland)
Phone: UK 0800 389 6960; Ireland 1800 806 167
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.