Cancellation Everai: Easy Method

What is Everai

Service overview

Everai is a subscription cloud storage and file-sharing service that offers scalable storage plans for individuals and businesses.

It operates on recurring subscriptions and provides web and mobile (iOS/Android) access to stored content.

How Everai is offered

Subscriptions can be purchased through Everai's website and through app stores (Apple App Store and Google Play).

Billing and subscription controls vary depending on the platform used at purchase.

How to cancel Everai

Cancel via Web (Candy.ai / Everai site)

• Log in to your Everai/Candy.ai account on the website.
• Go to My Profile → Settings → click “Unsubscribe” and confirm.
• Cancellation takes effect at the end of the current billing period; access continues until then.

Cancel via mobile app stores

• iOS (App Store): Open Settings → Subscriptions → Candy AI (Everai) → Cancel. Apple controls billing; access continues until the end of the billing cycle.
• Android (Google Play): Open the Play Store app → Subscriptions → Candy AI (Everai) → Cancel. Google handles billing; access continues until the end of the cycle.

Postal / registered cancellation option

• Optional: send a registered cancellation letter to the company (EverAI Limited, Malta).
• Third-party services can draft and send a registered letter on your behalf if you need written proof.

What happens when you cancel

Access and service continuity

After cancellation you will normally retain access to your Everai account until the end of the current billing period.

No immediate service cut-off is expected when you cancel through the proper platform.

Renewals and billing

Recurring billing will stop after cancellation, provided the unsubscribe process was completed on the same platform used to subscribe.

Uninstalling the app or emailing support may not stop billing; you must cancel via the store or website used for purchase.

Data retention and removal

Everai's policies on data retention after subscription end are not detailed here; check your account settings or the official help pages for data-export and deletion options.

Consider downloading critical files before your access ends.

Will I get a refund?

General refund policy

Everai's stated general rule is: no refunds.

Most cancellations do not automatically trigger refunds under the standard policy.

Limited exception

• Refunds may be possible if requested within 24 hours of payment and the user has consumed 20 tokens or fewer.
• This narrow exception applies only to card payments and is not guaranteed in other cases.

If you believe a charge is unauthorised

If you see unexpected or unauthorised charges, you are advised to contact your card issuer or bank to dispute the charge.

Retain any cancellation confirmations or billing statements as evidence when disputing charges.

Everai plans and pricing

Where to find pricing

Pricing and plan details can change; always check Everai's official website for the latest information.

This guide does not list or guess prices - refer to Everai's site for current rates and features.

Choosing a plan

Select plans based on storage needs, billing frequency, and platform-specific features.

Confirm whether a purchase is handled by Everai directly or by Apple/Google before subscribing.

Your consumer rights in Singapore

Platform-specific cancellation requirement

You must cancel through the same platform used to buy the subscription (web vs App Store/Google Play).

Uninstalling the app or emailing support might not stop billing - use the store or site unsubscribe controls.

Refund and dispute options

The refund window for Everai is narrow (24 hours / ≤20 tokens); refunds outside this window are unlikely under policy.

For unauthorised or recurring charges, contact your bank or card issuer to dispute the transaction; banks commonly provide chargeback mechanisms in Singapore.

Local consumer support

No Everai-specific reference to Singapore law was found in the sources used to prepare this guide.

If you need further consumer advice, consider contacting local consumer-protection resources or your bank for dispute procedures.

Customer experiences

Reported negative experiences

Multiple users have reported unexpected or unauthorised recurring charges labelled “EverAI” or “Candy.ai,” sometimes after attempting to cancel.

Some users experienced difficulty obtaining refunds or stopping charges and were forced to contact their bank to dispute transactions.

Absence of verified positive reports

There were no confirmed positive review entries in the verified data used here.

Always keep records of cancellations and billing statements to support any dispute or complaint.

Documentation checklist

What to save before and after cancelling

• Subscription confirmation email or receipt showing start date and billing method.
• Screenshot or copy of the Unsubscribe confirmation on the website or app store.
• Payment statements showing the charge(s) and any unexpected renewals.
• Any correspondence with Everai support or third-party services used to send registered letters.

Why this documentation helps

• Proof of cancellation supports disputes with your bank if charges continue after you unsubscribed.
• Receipts and usage records help determine eligibility for the narrow refund exception (24 hours / ≤20 tokens).

Common mistakes

Assuming uninstall stops billing

Uninstalling the mobile app does not cancel your subscription if it was purchased via the App Store or Google Play.

Users should cancel via the Subscriptions settings in the device or via the website, depending on where the purchase was made.

Not keeping cancellation proof

Failing to save unsubscribe confirmations or receipts makes bank disputes harder if charges continue.

Always take a screenshot or save emails that confirm your cancellation.

Comparative recap

Quick comparison

After cancelling

What to do immediately

Save the unsubscribe confirmation and any related emails or screenshots.

Download or back up any files you need before access ends at the close of the billing period.

If charges continue

If you continue to see charges after cancellation, contact your bank or card issuer to dispute the transaction and provide your cancellation proof.

You may also consider sending a registered cancellation letter as additional evidence.

Helpful link

For assistance with drafting or sending cancellation letters you can consult services that simplify the process: Postclic - Everai cancellation letter.

Address

Known company contact

Public business listings indicate an address at:

1st Floor, 156 Cromwell Road, London, United Kingdom, SW7 4EF

Other location notes

Business profiles and company records also indicate connections to Malta; EverAI Limited is referenced in some sources.

If you plan to send a registered letter, double-check the recipient address from official communications or the Everai account pages before posting.