Cancellation Everai: Simple Process

What is Everai

Overview

Everai is a subscription-based SaaS platform that uses AI to improve productivity, automate tasks and support project workflows.

It is offered alongside the Candy AI branding in some channels and is intended for teams and individual users who need automation and data analysis tools.

Service scope

Everai provides features such as workflow automation, project management aids and AI-driven data insights.

Subscriptions are billed on a recurring basis and access is controlled by the platform or by the app store used to purchase the subscription.

How to cancel Everai

Cancel on the Web (Candy AI / Everai)

• Log in to your Everai / Candy AI account on the website.
• Go to My Profile → Settings → click “Unsubscribe” and confirm.
• Subscription remains active until the end of the current billing period.

Cancel on Mobile (iOS and Android)

• iOS (App Store): Open Settings → Subscriptions → Candy AI → Cancel. Apple handles billing; access continues until the end of the billing cycle.
• Android (Google Play): Open Play Store → Subscriptions → Candy AI → Cancel. Google handles billing; access continues until the end of the billing cycle.

What happens when you cancel

Access after cancellation

After you cancel, your subscription generally remains active until the end of the current billing period.

You will retain access to paid features until that date, unless otherwise specified by the store or payment processor.

Renewal and account data

Automatic renewal stops at the next renewal date after cancellation; you will not be charged again if cancellation completes successfully.

Your account data and settings are typically retained by the service; check your account settings if you want data removed or exported.

Will I get a refund?

Official refund policy

Everai (Candy AI) does not generally provide refunds under its standard policy.

Exceptions are narrow and specific; see conditions below.

Refund exceptions and conditions

• Refunds are possible within 24 hours of payment.
• Refund eligibility requires that fewer than 20 tokens were used.
• Refunds are available only for card payments under the stated exception.

If you believe you qualify, contact Everai support promptly and be ready to provide transaction details.

Everai plans and pricing

Pricing availability

No exact South African Rand (ZAR) prices for Everai were found for 2024/2025 in the available data.

Official Everai/Candy AI pricing references exist in other currencies (e.g., VND, USD) but not a South African App Store listing.

How to get local pricing

Contact Everai sales/support directly for up-to-date ZAR pricing, or check the app store pricing page relevant to your device.

If you cannot find a ZAR listing, your bank or card statement will show the actual charge amount in your currency.

Your consumer rights in South Africa

Disputing charges

Even where a merchant policy is narrow, South African consumers may dispute unauthorized or unexpected charges with their card issuer.

Your bank can assist with investigating and, where appropriate, reversing unauthorized transactions through a chargeback or dispute process.

What to prepare for a dispute

• Provide transaction dates, amounts and merchant identifiers to your bank.
• Keep screenshots of subscription pages, emails and any cancellation confirmations.
• Act quickly: banks and platforms often have time limits for disputes and refunds.

Customer experiences

Positive reports

Some users reported success or willingness from the platform to consider partial refunds after contacting support.

These reports indicate that case-by-case resolution may be possible in some situations.

Negative reports

Other users reported difficulty cancelling and unexpected or recurring charges appearing under EverAI/Candy.ai.

Some customers had to dispute charges with banks or take steps such as cancelling cards when they could not stop the subscription through the account interface.

Documentation checklist

What to gather before contacting support

• Account email or username used to register.
• Transaction date, amount and payment method (card, App Store, Google Play).
• Subscription confirmation emails or receipts.

What to gather for a bank dispute

• Screenshots of subscription settings showing status and cancellation attempts.
• Any correspondence with Everai support, including dates and reference numbers.
• Proof of when access should have ended and any continued charges.

Common mistakes

Cancelling in the wrong place

One common error is attempting to cancel via the website when the subscription was purchased through Apple or Google Play.

When purchase was made through an app store, cancellation must be handled through that store, not the website, to stop billing.

Missing timing or evidence

Waiting too long to request a refund or to dispute a charge makes resolutions harder; time limits apply.

Failing to keep receipts, screenshots or cancellation confirmations reduces the likelihood of a successful refund or chargeback.

Comparative recap

Quick comparison

The table below summarizes key items: how to cancel, refund likelihood and consumer options in South Africa.

Use it to decide next steps based on how you purchased the subscription.

After cancelling

Confirm cancellation

Check your account settings for an “Unsubscribe” confirmation or a final billing date after cancelling.

Save any cancellation confirmation emails or screenshots as proof.

Next steps if you still get charged

• Contact Everai support with your transaction details and ask for confirmation of cancellation.
• If billing continues, contact your card issuer or app store (Apple/Google) to file a dispute or stop future charges.

Address

Company address

EVER Digital Marketing (likely operating Everai) is listed at:

17 Muswell Road South, Block A, Wedgefield Office Park, Bryanston, Johannesburg, 2191, South Africa

How to use the address

Use this address when looking for regional contact details or when sending formal correspondence if needed.

For account issues, begin with in-app or website support before sending postal correspondence.