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Cancel PIXIESET
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Pixieset service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pixieset: Easy Method
What is Pixieset
Overview
Pixieset is a cloud-based platform for photographers to showcase, share, and sell images, galleries and related services. It combines client galleries, store features, and studio management tools under subscription plans.
Who uses it
Typical users are professional photographers, studios and creative freelancers who need hosted galleries, client proofing and e-commerce for prints and digital downloads. Pixieset is oriented toward photo-centric workflows.
How to cancel Pixieset
From the web (Dashboard)
- Sign in to your Pixieset account.
- Go to your Profile then Billing or Billing section in the Dashboard.
- Select "Change Plan" then choose "Cancel Subscription".
- Monthly plans usually cancel immediately; yearly plans can be cancelled immediately or you can disable auto-renew to keep access until the period ends.
From mobile stores (App Store / Google Play)
- If you subscribed via Apple App Store or Google Play, you must cancel through your Apple or Google account settings.
- Cancellation via the Pixieset Dashboard will not stop payments made through those mobile stores.
- Check your device's subscription settings for steps to cancel and manage renewals.
What happens when you cancel
Access and features
When you cancel a monthly subscription it generally takes effect immediately and features tied to the plan may stop working straight away.
For annual plans you can often either cancel immediately or turn off auto-renew; if you turn off auto-renew your account typically remains active until the end of the paid year.
Data and galleries
Your galleries, files and settings usually remain in the account while the plan is active; after access ends, files may be restricted or removed according to Pixieset’s retention policies.
Always export or back up any original files or data you need before cancelling to avoid loss of access.
Will I get a refund?
General refund policy
Pixieset’s public policy states that refunds are not normally provided, except at Pixieset’s sole discretion or where required by law.
There is no automatic 14-day cooling-off or refund right in Pixieset’s standard terms for subscriptions.
Exceptions and product refunds
- Physical prints or products bought through a Pixieset Store are generally non-refundable and non-exchangeable unless defective.
- If a physical product is defective, customers are usually instructed to contact the delivering photographer or seller within a limited period (for example, 30 days) for replacement or refund.
- Pixieset Payments (where available) allows merchants to issue partial or full refunds; processing can take several business days depending on banks and regions.
For a summary discussion of cancellation and refund practices see a community guide: Postclic - Pixieset cancellation.
Pixieset plans and pricing
Summary
Below are approximate prices converted to SGD (approximate), taken from public plan summaries. Pixieset lists prices in USD only; these SGD figures are conversions and are indicative only.
Notes
Prices are approximate and use a conversion rate noted in the source dataset. Confirm current USD prices on Pixieset before purchasing.
| Plan | Price (SGD approx.) | Period | Features |
|---|---|---|---|
| Starter (Suite, annual) | S$35.6 per month (approx.) | Monthly (billed annually) | All apps included: Client Gallery, Website, Studio Manager, Store, Mobile Gallery; 100 GB photo storage, 1 hr HD video storage |
| Starter (Suite, monthly) | S$44.5 per month (approx.) | Monthly | Same as above |
| Pro (Suite, annual) | S$48.3 per month (approx.) | Monthly (billed annually) | Includes Starter features + 2000 GB photo, 4 hr 4K video, unlimited sessions, RAW support |
| Pro (Suite, monthly) | S$63.5 per month (approx.) | Monthly | Same as above |
| Ultimate (Suite, annual) | S$69.9 per month (approx.) | Monthly (billed annually) | Includes Pro features + unlimited photo storage, 10 hr 4K video |
| Ultimate (Suite, monthly) | S$82.6 per month (approx.) | Monthly | Same as above |
| Studio 60 (Client Gallery only, annual) | S$61.0 per month (approx.) | Monthly (billed annually) | 2 TB gallery storage, 2 hr video upload, unlimited galleries & mobile apps |
| Studio 60 (Client Gallery only, monthly) | S$76.2 per month (approx.) | Monthly | Same as above |
| Studio 80 (Client Gallery only, annual) | S$81.3 per month (approx.) | Monthly (billed annually) | 5 TB gallery storage, 2 hr video upload, unlimited galleries & mobile apps |
| Studio 80 (Client Gallery only, monthly) | S$101.6 per month (approx.) | Monthly | Same as above |
| Studio 120 (Client Gallery only, annual) | S$121.9 per month (approx.) | Monthly (billed annually) | 10 TB gallery storage, 2 hr video upload, unlimited galleries & mobile apps |
| Studio 120 (Client Gallery only, monthly) | S$152.4 per month (approx.) | Monthly | Same as above |
Your consumer rights in Singapore
Digital subscriptions
Under Singapore law, general cooling-off rights are limited and typically apply to certain goods rather than ongoing digital services.
There is no automatic 14-day refund right for digital subscriptions under current Singapore regulations in most cases.
Goods and defects
- Statutory guarantees apply to physical goods that are defective or not of satisfactory quality.
- If you receive defective prints or products, you may have remedies under local consumer law and should contact the seller promptly.
- For guidance on consumer recourse in Singapore see: Consumer Rights - SingaporeLegalAdvice.
Customer experiences
Positive feedback
Many reviewers praise Pixieset for a sleek interface, easy setup and professional-looking galleries that make publishing and selling photos straightforward.
Users also note good integration between gallery and store features and helpful studio-management tools.
Negative feedback
- Common complaints include difficulties cancelling or being billed despite cancellation attempts, and limited documentation or tutorials.
- Some users report slow or rigid customer service when account access or payment issues arise.
- See community reviews on Trustpilot: Pixieset on Trustpilot.
Documentation checklist
Account and subscription details
- Account email and username
- Subscription plan name and billing cycle (monthly or annual)
- Recent billing receipts or transaction IDs
Proof and support materials
- Payment method used (credit card, App Store, Google Play)
- Screenshots of billing page, subscription status and any cancellation attempts
- Order numbers for physical products and photos, and contact details for the photographer where applicable
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel in the Pixieset Dashboard when the subscription is billed through Apple or Google.
If billed via the App Store or Google Play you must cancel in those account settings, or the payments will continue.
Assuming an automatic refund or data retention
Many users assume cancelling triggers an automatic refund; Pixieset’s public policy does not guarantee refunds.
Also, not downloading or backing up originals before losing access can result in unintended data loss.
Comparative recap
Quick comparison
The table below outlines core differences relevant to cancelling and refunds so you can decide quickly whether Pixieset fits your needs.
How to use the table
Use this as a quick reference: cancellation method, refund likelihood, recommended user type and price level indicate typical expectations.
| Criteria | Pixieset | Typical expectation |
|---|---|---|
| Cancellation method | Dashboard for web subscriptions; App Store/Google Play for mobile subscriptions | Be sure to cancel in the correct billing channel |
| Refunds | Not generally provided; exceptions at company discretion or where law requires | Low likelihood - expect no automatic refund |
| Best for | Photographers needing hosted galleries, proofing and store features | Professional and semi-pro photographers |
| Price level | Ranges from entry-level Starter to high-capacity Ultimate / Studio plans | Choose plan by storage and feature needs |
After cancelling
Export and backup
- Download originals and exports before your access ends.
- Save invoices, order confirmations and any store receipts for future reference.
Customer support and further steps
- If you need help or wish to dispute billing, contact Pixieset support from your account or the method you used to subscribe.
- For community reviews and reports about cancellation experiences see: Trustpilot - Pixieset.
- If you believe your consumer rights in Singapore have been breached, consider guidance from: SingaporeLegalAdvice - Consumer Rights.
Address
Corporate headquarters
Pixieset Media Inc
55 E Cordova St Unit 604, Vancouver, British Columbia V6A 0A5, Canada
How to send postal notices
If you prefer postal correspondence for cancellation or formal notices, send a signed letter to the address above and keep a copy and proof of postage.
Also keep digital copies and screenshots of any in-app cancellation steps to support your record of action.